Mattress Firm Hiram — Hotel in Hiram

Incredible staff and amazing prices! I recently purchased a king size mattress a few months ago and one of the staff members advised me to come back during Labor Day weekend just to see if the price would differ from what I had originally spent and lo and behold, there was a $150 difference! I was so thankful for that advise because I desperately needed the savings. While at the store saving the $150, I also needed to purchase a twin size mattress for one of my girls- to be honest I was not in a financial place to spend $$$ on a mattress but I had just left church and God told me to stop by. I’m so happy I did- because the staff not only gave me the price difference for the king size mattress I purchased 2 months prior but they also gave me the twin size mattress for FREE! I couldn’t believe it- I’m so thankful and know that it was all God and the incredible staff! They have no clue what I’ve been going through and it was just so refreshing to know that there are kind people still in the world! Thank you thank you thank you! I have to purchase two more twin size mattresses and I will absolutely be back- all of these reviews of buying mattresses online via Amazon and Wayfair have been terrible but the mattresses purchases from mattress firm have all been 10/10! Super thankful for this store and for just being so kind to someone who is facing some silent battles...

I purchased a mattress from Mattress Firm on 5/25/20 and was told it would be delivered on June 11,2020. Sales rep said I would receive a call before the 11th to confirm the actual time of the delivery. Today, 6/10/20 I receive a call to tell me they Just received email from the manufacturer and the mattress would not be available until late June, approximately June 27th. After 2 weeks of waiting we will not receive the mattress. Not to mention I was at the store that Saturday before and was told the delivery date would be June 8th and there would be no problems with waiting until Monday (5/25) to order. For that reason it was already disappointing to wait until June 11th. I was told the sale was over, they would still honor it; however all mattress similar to the one I chose would not be available until late June or July. Unbelievable. We have made plans for our old mattress to be removed (Mattress Firm said they couldn't because the mattress has a stain) and now we have no mattress to replace it with. HORRIBLE CUSTOMER SERVICE. We should have been informed in advance so we could make arrangements. It is hard to believe a company/ manufacturer did not know until the day before that they would not be able to make a mattress before...

Looking for a purple mattress we went to one Mattress Firm store and Mark, the gentleman in the store, said yes, they carried purple mattresses but not in that store. He directed us to their Mattress Firm store on the other side of the highway where we met Melissa, a friendly, personable, knowledgeable and observant sales lady. Observant as she was aware of my hearing disability and knew that reading lips was a great help to me!. She showed the merchandise shown to us, we tried it out, had our questions answered and then she helped us select what we would need and explained the procedure involved to have it delivered and set up. All the details about the mattress, sheets, mattress pad and yes, even a cushion for a chair, were given to us clearly and precisely. We are looking forward to receiving it Thursday and enjoying a wonderful sleep. This was a MOST pleasant experience and would highly recommend Mattress Firm to others! Thank you Melissa for doing such a...