Kapiʻolani Medical Center for Women & Children — Attraction in Honolulu

Just go to Queens.

Words to describe Dr. Carneys office & his receptionists -Inattentive -Disappointing -Unavailable -Dispassionate

I had a surgery with Dr Carney and he has been one of the most absent doctors I have ever been a patient for. I was referred to him because he was the "Only Surgeon that could help me on island" So maybe its my fault for having the expectation that he would be helpful. Yes, he removed my 11 centimeter mass which I am so grateful for. However, the pre AND post operative experience has been severely subpar. At my initial consult they couldnt really answer any questions about my body due to lack of information about what was going on and was told that "they'd have a better idea after my ultrasound" and then put me in a consult room by myself had me sign a bunch of surgery consent forms without reviewing them with me and only instructed me on how to wash my body with chlorhexadine body wash before surgery. I was given no opportunity or appointment before surgery to ask questions. Dr Carney came in to say Hi and "I'll try my best to preserve your fertility" and not to be nervous, because he wasn't.

No one forewarned me of the potential side effect that effects 75% of people post operatively. Which - how can you not warn someone about something that effects the majority??? So after surgery I started having severe chest pain and felt like I could hardly breath and I didn't even know to expect it. So instead I thought something was severely wrong with me. Only then did someone tell me that it is to be expected and should last between 24-48 hours. 48 hours went by and I'm still having severe lung pain - called the office and could only get ahold of his resident. (She was lovely by the way, and the most helpful out of everyone in the office) She said it was typical and "Probably not a blood clot" despite my mother suffering from blood clots and me having a blood clotting disorder. So I have good reason to be concerned about blood clots. A few more days go by, I am still having lung pain. I keep calling the office and no one answers my calls or messages. A week and a half goes by and I FINALLY get ahold of someone in the office. I told them I'm still having chest pain and I really want to speak to Dr Carney. She said I can't speak to him because he's on Maui - but she'll send him an email. I had also asked her to give me a work note and if she could please add on 3 more days off of work because at this point, I cant even walk across my house without feeling short of breath and in tons of pain, let alone attempt to go to work. She hit me with an attitude so bad that I swear those 3 days were coming directly out of her PTO. (By the way, I'm over 3 weeks post op and I STILL don't have my work note and I have asked for it 3 times)

Anyway, even after she sent him an email about my chest pain that i've had for over a week and a half, no one called me back STILL. So I went to see my PCP, who also tried to get ahold of him and wasn't able to, so I eventually ended up going to the urgent care and the ER because of my elevated blood clotting levels. So now not only was I terrified for my health for 2 weeks, but i'm saddled with ER & Urgent care bills on top of surgical bills because no one would call me back to answer my questions and concerns. Two weeks alter, I am finally able to get ahold of Dr. Carney for my "recheck" appointment via telehealth. He sounded distracted, unimpressed, and unenthused by my call. He wasn't able to answer most of my questions specific to my case and told me "I dont know" to a lot of questions he should know the answer to. I am left feeling like I received such subpar care and communication because I am a "one and done" surgery that wont be a continuous stream of revenue for them since I don't have cancer. Never in my life have I had such an absent surgeon or doctor. I got better answers from google. Completely unacceptable. My health may not be as important to you, but I was genuinely terrified for my life and my surgeon couldn't even...

THE WORST EXPERIENCE I HAD EVER ENCOUNTERED. Took my daughter to the emergency room because she had moderate to severe asthma. Her respiration was uneven, very deep, fast with retraction. The clerks were awesome, getting us checked in but it started from the triage nurse. Soul less, no smile, no greeting. Wanted to punched her in the face but too concerned for my daughter. After taking my daughters vitals she took us in the room saying she will be getting the respiratory therapist to start on my daughters breathing treatment. After 30 minutes of waiting, I got upset. Here lies my daughter with breathing problems and yet nothing was done. Basic rules of ABC, prioritize those with breathing problems. In fact, the department wasn't even that crowed. I called out whoever the nurse standing outside that my daughter needed breathing treatment. Less then 3 minutes, RT came by assessing my daughter. Another 20 minutes wasted, RT finally started her Duoneb.After 20 mins of duoneb, RT gave another duoneb. I asked RT, why giving another duoneb right away when it should be waited out for 4 to 6 hours due to side effect of heart palpitations. RT said that it's a new thing the hospital came up with. Instead of waiting for the drs to give them orders, they look for signs of respiratory and followed whatever guidelines they have. So I allowed him to continued his work. After 20 mins of the 2nd duoneb, 3rd duoneb was given. This time I notice my daughter had palpitations, tachypnea and jitters. My daughter was complaining feeling sicker so I took off the treatment.Dr and intern finally came in to see her and I told them what had happened but it's like ignoring my concerns. Assessing my daughter, left without telling me what the plan was.Another 30 min wasted, CNA took my daughters vitals, and this time she had a fever 100.2 F. I asked her to get a nurse so I can relay my concerns. Waited another 20min, intern came in to check my daughter and I told her about her fever. She said, ok I'll asked doctor to get a flu test. I told her, well can I also get a Tylenol for my daughters fever. And she said, oh yes, I'll have them order Tylenol. My daughter, still breathing rapidly,HR140s, resp32, dehydrated and palpitations. I was getting ready to blow and upset but a technician burst in and said that she will be taking my daughter for x-ray. I was like ok even though I have no f** idea what the plan was for my daughter.After the xray, we were escorted back to her room. Dr came and check my daughter and said he will order steroids to decreased the inflammations. Again I told him of my concerns of duoneb and palpitations and he said yes, duoneb causes palpitation which my daughter is experiencing. I know that and I believed you guys gave too much of it (in my head). Told the dr my daughter had a fever and yet no Tylenol was given. 20 minutes later, another soul less nurse burst in, no smile,no compassion, introduced herself and gave my daughter Decadron and Tylenol. I was relieved for the medicine and understand that we needed time for medicine to kick in. After 30 mins, another soul less nurse, wearing a mask, no compassion burst in and said she will be collecting a sample from behind the nose for influenza test. When that was done, RT keeps checking on my daughter for respiratory signs, wanting to adminitered another duoneb according to their guidelines but I told them at this point, I don't want any more breathing treatment. My daughter HR130s, resp28-30,retraction is subsiding. I wanted the Decadron to kick in. Rechecked her temp it's 100.8F, the nurse came in with Ibuprofen. My daughter fell asleep. Few minutes later, she woke up saying she feels better. HR120,resp24. No jitters or palpitations. I told the nurse we want to go home. Doctor came in and discharge us. X-ray mild bronchitis. Influenza negative. Antibiotic was prescribed. I don't know why we were treated like this. Pls show some compassion and treat your customers how you want to be treated. Worst...

I had the worst experience in my whole life in that hospital. I arrived there with tremendous pain and I was positive I was going into slow labor. After 3 hours of what they called "triage" and multiple "checks" I was told that I was at false labor and should be going home. my husband and I counted the contractions for a really long time, most of these three hours and they were consistent, close, and extremely painful. Three hours passed and I could feel my waters breaking but the nurse told me ( WITHOUT CHECKING) that It was the jells that they checked me with that I was feeling. and sent in another nurse with a needle of MORPHINE for PAIN!!!. I refused the injection and demanded that someone checks me again and another hour passed before someone finally decided to test my waters and came back and told me I was right and it was my amniotic fluids leaking..... they FINALLY took me in and I was sent to get an epidural as I could not handle the pain anymore ( pains started really like a day and a half before I went to the hospital but the contractions werent as close and I was in a VERY slow labor, first child and all) anyhow, the DR that came in to give me the epidural yelled at me for SHAKING. he literally raised his voice and told me that If i do not stop shaking, I will die because he is insetring the needle into my spine. I couldnt stop crying in enough time to tell him I can not control when I get my contractions and It was hour 7 or 8 and I was feeling like I was going to die. One kind nurse held my hand and told me to think of something happy or baby names while he gets it done and to let him know when the contraction was about to stop and we finally got it done. I never saw his mean a** face after but I HATED him for what he said to me. I finally go in and one of the nurses or doctors told me that I needed to push a button every 20 minutes to be able to get epidural and I told her I need someone else to do it I am not at a good state to keep track of something like that, I am about to push a human out of me! I told all 4 nurses/doctors around me that too but NON Of them decided to ask me to do it or keep track. at the end, and a few hours later, I started to feel pain cause i guess one of the nurses just gave up and left me without at least asking someone else to push the button for me to get the epidural and I started to feel the pain. when I tried to tell the nurses, NO ONE BELIEVED ME! they said it was impossible for me to feel that pain. and whenever I felt the contraction, I wanted to push but they stopped me and told me that I was pushing at the wrong time. finally, and after many many times of me asking, a new nurse came in and she was finally listening to me. hours and hours of pushing and I couldnt push anymore, baby was exhausted, I was exhausted, Oxygen levels were low, HRs were low... and they wanted to rush me to c-section. at the end, with forceps I delivered a bruised baby, who had gone into distress and had his first BM and swallowed maconium and I ended up with a bad infection and two days of antibiotic IV and I didnt see my new born for 9 hours after he was born because he had issues breathing. This was my experience with this hospital. and the second day, I was told to get up and give myself a "wash" and go " shee shee" or whatever TF they call urinating there and when I said I could not, and I was in pain, they brought me a ring to sit on. and hour and a half later my stomach felt like it was going to explode from pain. they finally had the brilliant Idea of doing their job and what they are supposed to and catheter me before my bladder exploded and again, I was right I was too swollen to pee and they just left me there pumped full of fluids and running IVS and NO EXIT FOR IT.. If my baby didnt come out of the hospital healthy and if anything had happened to me or my child, I would have made it my life mission to sue and ensure that the world knows about it. WORST.... PLACE... ON THE...