Hal Martin's Watch and Jewelry Co. — Attraction in Houston

I showed up to have a Rolex Yacht Master authenticated, and Hal Martin introduced himself and said it looked good. I asked him if he had authenticated it by opening it up. He said no. I asked him if he only did a visual inspection, and he said yes. I told him that if I was paying almost $10,000 for a watch it needed to be opened up, and the movement had to be verified to be authentic since there are a bunch of Frankenstein Rolexes that have cases and dials that are originals or very good copies with fake movements or that have been replaced with a different movement. When I told him that, he became upset and said it was going to be $200 for the authentication. I told him no problem, and instantly gave him $200 in cash. He walked off and came back with the movement open to show me and then asked me quite arrogantly if I even knew what I was looking at. Considering the fact that I came to him for his expertise, I don’t understand why he would come back with an attitude, considering that the authentication was what I showed up for. This was beyond unprofessional. When I left, he never gave me a receipt for the authentication and I had to come back to pick it up. The fact that he would do an authentication for someone without opening up the movement on an expensive watch speaks volumes as far as I’m concerned. I owned dozens of high-end watches from APs, to Omega, to IWC, Cartier, and everything in between. I’d recommend taking the business somewhere else where it’s appreciated and where the business is done properly.

On a sidenote, if you bring in your watch to consider selling them, they will have a guy that used to work at a pawnshop give you a quote of 1/4 to 1/3 of the value of the watch even if it is excellent condition with box and papers. With these experiences, I’m off to do business elsewhere. I would recommend that you...

What comes to mind when I look back at over 15 years of doing business at Hal Martin's? What a blessing. Not once have they ever let me down, or steered me in the wrong direction.

Listening to their advice has a measurable return on investment that has always been positive.

I remember years ago asking Tarang, "What is a good Rolex to buy that will go up in Value over time, his answer was, "Submariners are reasonable right now and anything stainless you cannot go wrong with, to be worn regularly or put up as an investment".

The watch I bought that day, after carefully listening, was a Submariner that has since over doubled in value conservatively.

Recently I stopped by to drop it off for service after years of being worn regularly. When I picked it from Service it looked as good / if not better than the day I bought it.

Rachel called me several times to keep me updated. I remember her saying, "It's being pressure tested.". I said, "Nice, I wasn't expecting it to be pressure tested”.

She replied, "You bought the watch from us and when you brought it back for us for service that included us making sure everything is working properly when you pick it back up." Nicely stated Rachel.

Their understanding of the watch market has been proven over decades, and like their reputation it only gets better.

For over a Decade I have touted them as the go to people in Texas for anything Rolex, anything Swiss, anything that watch aficionados may be hoping to add to their collection that odds are they most likely will not find it on their own.

This review is based on well well over a Decade of nothing but great experiences. Thank you to everyone at Team...

This was my very first time to Hal Martin's,. I bought a MoMo Design Italian watch from MoMo Design's online store, so of course it arrives and needs to be sized. So, I looked on Google as to who works on MoMo Design watches in Houston, up pops Hal Martin's. Looked at the reviews on Google and decide to take it in. Have to say its a very secure shop as the deal in very expensive brands and was quite busy.

As I come in Kalynn comes up and asks if she can help. I explain my situation, that I have a watch that I do not know how to size and show the watch to her. Kalynn says hold on a minute, let me get our watch apprentice. After about a minute the watch apprentice comes out and I explain the situation, she says let me go slow on this as its a silicon band and I'll need to cut it to fit you. She was meticulous; cutting and checking for fit until it was perfect. She then noticed there was no movement so she said let me put a battery in; it will just take a minute...

A minute or so later out she comes and says its all good to go. I put my watch back into the box and asked Kalynn, how much do I owe for the sizing and the battery? Kalynne looked at me, smiled and said, "Nothing, have a nice day."

I could not believe it... I have to say, never have I ever had someone who worked on any of my watches ever say anything close to that. The watch apprentice spent 20 minutes on the band and maybe another 5 on replacing the battery...

Hal Martin's you now have a loyal customer in me and I most definitely will be telling others about the GREAT SERVICE I received, having never been to your store!!!...