Coma Salon — Local services in Houston

I’m not someone who normally leaves reviews, but I felt compelled to share my experience in this case—not to be unkind, but to offer constructive feedback that I hope the management at Coma Salon will find helpful.

Let me begin by saying that the salon itself is absolutely beautiful. The staff I encountered initially were warm and professional, and the stylist I consulted with about getting a new set of extensions was lovely. We discussed a plan for my color and cut, and I placed a deposit of $949 toward the service, scheduled for approx two weeks later.

On the day of the appointment—a Tuesday—I had rearranged my work schedule and taken the entire day off in anticipation. I was genuinely excited. At 9:36 am, just before I was due to leave for my 10:00 am appointment , I received a phone call from the receptionist, who informed me that my hair hadn’t arrived and asked if I could reschedule for Thursday. I was shocked. I asked how this could be possible after two weeks, and she said, “Someone else used your hair.”

She was very apologetic and clearly trying to problem-solve. She mentioned that there was hair in my color available, but not enough for a full install—and more importantly, it was shorter than what I had ordered. Anyone who gets extensions knows that going shorter is not an option. I asked if I could simply receive a refund, and she assured me that should be no problem, though it couldn’t be processed immediately. Later that day, she followed up to confirm that my refund had been issued. I appreciated that.

That said, I believe there are several areas that deserve attention:

Last-minute cancellations are unacceptable Calling a client 10 minutes before an appointment to say their product is unavailable—especially for a service in the $2,500–$3,000 range—is simply not acceptable. This is not a discount salon, and such late notice does not respect your client’s time or planning. While I understand the salon is closed on Mondays, this issue should have been caught by Saturday at the latest. Lack of ownership from the stylist. At no point did my stylist reach out to personally apologize. The receptionist was left to handle everything. While I understand that the front desk manages scheduling, the stylist-client relationship is what drives return business—especially for high-maintenance services like extensions. A simple call from the stylist would have made a world of difference. Extensions are a long-term commitment—and revenue stream. This wasn’t a one-off appointment. I was told the reinstall cost would be $450 every two months, not including color, or tip. So we’re talking about a recurring customer spending thousands annually. From a business perspective, it’s short-sighted to jeopardize that relationship over something that could’ve been easily avoided or better handled. No gesture of goodwill was offered. Mistakes happen. But what separates great businesses from average ones is how they respond when they do. Offering something—a small discount, a complimentary service, or even a product—goes a long way in maintaining trust and goodwill. Unfortunately, that didn’t happen here.

I hope this feedback is taken in the spirit it’s intended: as a suggestion for improvement. This salon has so much potential and clearly talented staff, but I believe a little more attention to customer experience—particularly for high-ticket, recurring services—could elevate it even further.

— A Former- tried...

A Tranquil Escape for Hair Perfection

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My recent visit to Coma Hair Salon was nothing short of magical. From the moment I stepped inside, I felt like I had entered a serene oasis dedicated to hair transformation. Let me share why this salon deserves all the praise:

1. Professional Mastery: The staff at Coma are true professionals. Their expertise is evident in every snip, every brushstroke. My stylist,, Gabe and his team, are not just a hairdressers; they are artists that not only care about how you look but also the health of your hair. They listened attentively to my hair goals and then worked her magic. The precision of Gabe’s cuts and the finesse of styling with assistance of the team approach left me in awe.

2. Creative Vision: Coma is where creativity flourishes. The stylists here don't just follow trends; they set them. Whether it's a daring color transformation, a chic bob, or intricate braids and even a perm for a boy wanting to look “too cool for school,” they approach each client's hair as a canvas. Gabe suggested a new hair treatment and I’m always a little skeptical of the add ons but they explained every step of the process but more than that, had me feel my hair throughout the stages so I could feel the transformation myself. My hair has never looked and felt so healthy and shiny.

3. Blissful Retreat: The salon's ambiance is pure relaxation. From the music in the background to the plush chairs and most comfortable shampoo chair/sink I’ve ever experienced all create an escape from the outside world. As they worked on my hair, I felt the stress melt away. It was more than a haircut; it was a rejuvenating afternoon. I left with not only beautiful hair but also a renewed spirit.

4. Radiant Results: And now, the reveal—the mirror showed a transformed version of me. My hair had never looked better. I was in need of an update from my very long, unmanageable style and I now have beautiful layers that frame my face elegantly, and the blowout and styling was red-carpet-worthy. It is also styling they taught me to do myself easily at home. Coma uses top-quality products, and it shows. I received compliments from friends co-workers and strangers alike.

5. Stellar Service: The entire team—from the friendly receptionist to the skilled shampoo assistant—made me feel like a VIP. They pampered me throughout my visit, ensuring I had everything I needed. It's rare to find such genuine warmth in a salon, and Coma nails it.

In summary, Coma Hair Salon is more than a place to get your hair done; it's an experience. If you're seeking professional expertise, creative flair, and a relaxing escape, book your appointment at Coma. Trust me—you'll leave feeling like a star!

Disclaimer: This review reflects my personal experience, and your results may vary. But one thing's for sure: Coma Hair Salon knows how to make you look and feel...

Coma Salon is where you belong if you are seeking a transformation through hair extensions with a team of professionals you can trust. What sets Coma apart are their individualized bead extensions also known as the IBE method. The quality of the hair is unparalleled in the hair industry. It is 100% human cuticle intact remy hair. This means the hair is sourced from humans and the cuticles are aligned in the same direction to prevent tangling. I have been with Gabriel Perez, the owner, for nearly three years.

I chose extensions due to hair loss and hair thinning caused by perimenopause and grief. As a woman in my mid-fifties, I wasn’t ready to be invisible. I found the godfather of my mane in Gabriel. In his chair, I became a new woman. He listened, he explained gently what extensions could do for me and I trusted him. The results were mind blowing! He is a visionary. My outside matches my inside again. He unleashed my inner sexy!

Do you know you are gorgeous, but the locks with which you have been blessed just aren’t meeting expectations? I now have long textured sexy waves that blend flawlessly with my natural hair. I always leave the salon feeling like the bright beautiful goddess I am. As are you!

You are in excellent hands for IBE with Stephanie and Martin. Martin is my main squeeze for any special occasion style. He is also the best conversationalist you'll ever meet. He will be by my side when my daughter marries next May because he is that good! Stephanie is a master seamstress installing her signature mini wefts in the front to give me that extra oomph where needed to frame my face and turn back Father Time. Alyssa gives a bombshell blowout. She did a full platinum blonding on my son that rocked his world as a baseball player heading into Post Oak Little League championships. And yes, they took the title! Go Hot Rods! Whether Lindsey, Michelle, Melissa or Asia, anyone you see at Coma will get it right.

Coma cares. Coma is a safe space to be vulnerable in your hair journey. It has class. It has charisma. It is my hair sanctuary. In Coma Salon I have a family that genuinely wants the best for me and does the best every time...