Harris Health Ben Taub Hospital — Attraction in Houston

Was in for 3 days and gave birth to my son here....I hate to be this person, but honestly if I could give 0 stars I would. I've felt like writing a review would be. A waste but even 3 years later I hope maybe it'll help someone else or maybe somebody else has a similar experience . Came in June 2020 for my pre birth visit, (my first child so this was all new to me) where they see you at the hospital before you have your child. And I had to stay and be induced due to my high blood pressure, preeclampsia. I had to have a few tests done in this room where there were a few other beds with people in them around . Blood tests and all. The doctors/nurses were very cold and robotic. A few hours go by and a nurse tells me in positive for BENZOS! I tell her to retest me because I don't take pills. There's no way anything was in my system . She told me "There's no point it's already in our system" I was very upset but didn't push it because I had such a problem standing up for myself back then. Fastforward to this night, I'm transferred to my in-labor room. The night nurse i had was actually really nice. Sadly the ONLY nice one. morning comes and I have no complaints till I had my son. My doctor, an older lady. Very very very rude and inconsiderate cold woman. She was rude the whole time to me and ignored me. I had to use the bedpan at one point because I wasn't allowed to get up at this point, she just handed it to my husband and we had to figure it out and when I was done I was just hovering above the bedpan till my legs almost gave out because the doctor(in the room) was ignoring me so my husband tried to clean me and took the bedpan instead. No body bathed my son, at that point I didn't know they were supposed to, I was told as I was leaving. Later on the day I had my son, was transferred to another room and every nurse I had from here on was just rude, so rude. They all thought I had BENZOS in my system so I assume that's where the coldness came from. During one of the shift changes from day to night nurse, my nurse held up a paper in front of her and the other nurses mouth, right in front of my bed, mind you. And she said "she's on BENZOS" and I really just wanted to cry I was so shocked how obvious and mean they were being at this point, I was scared to ask for a retest again because I figured theyd deny me one again. The told me a bit later CPS is going to come and talk with me before I leave. Next day im transferred to another room before I was discharged. And CPS lady came and talked to me. She was rude and judgemental, assumed I was lying but I just stood my ground and told her the hospital must have mixed my results from somebody elses, you can test me today and I'll come back clean 100% and she was unsure but told me id have to go take a drug test , which i agreed. Came back negative of course, but I had a case for 8 months , parenting classes and constant drug tests . I even had to leave my own apartment with my son and stay with distant relatives of family friends, because was only safe place they could put me at within the CPS case. It was all honestly a traumatic experience, what should have been the most wonderful special experiences of my life. and just because Ben taub messed up my test results. I hope they've tried to change things or fixed their attitudes atleast because that's...

Re: Service rendered on 04/15/2021

Dear Ben Taub,

On April 15th this year, I entered your facility room 4B for treatment relating to pregnancy loss. I selected this facility for care because I previously heard about the exceptional and quality care provided to the patients, and I was looking forward to the same experience. However, when I arrived at your facility on April 15, 2021, I was not met with the same quality of care.

I arrived to your facility at 12:15pm, since my appointment was scheduled for 12:30 pm. When I checked in for my appointment, I was not provide any instructions except “to wait, and I would be called momentarily.” Over an hour passed before I was instructed that there was no available room for my appointment then another 45 minutes later I would need my blood drawn before I could be seen by my doctor. After the technicians drew blood I was instructed to go continue waiting in the lobby area. As time continued to pass I made several attempts with the receptionist to follow up on the status of my appointment. I was ignored. Not one of the staff members made any attempt to provide me with any updates as to when I would be seen by my doctor. I literally was crying my eyes out in the waiting room for 3 hours, not staff asked if I was ok or if I had been helped. I waited in the lobby area for approximately 3 hours before being called to be seen by my doctor. There were 2 African American nurses doing this, 1 older and heavy set and one younger who was heavy set. when called back to the doctor room I was told by the nurse to enter another rom first, as I continued to cry this nurse showed zero compassion, did ask if I was ok, needed a tissue, just very blunt and rude and only asked my weight and height and said to follow her, she was very very rude.

Upon entry to my exam room, Dr. Magistrado noticed my frustration. Dr. Magistrado and Dr.Borgen or Bradon made their best attempt to relieve some of my frustration by providing me with clear details and information about my current condition. The doctor explained my condition would require a more invasive procedure and explained he would have to move his schedule around to accommodate me in the immediate future. As the Dr. leaves from making the request with her employee’s in charge of scheduling, I over hear the nurse employees questioning my diagnoses and medical recommendations for treatment amongst themselves in ways which were not pertinent to scheduling.

As one of the nurse employees provided me with my discharge papers, I expressed to her how inappropriate and uncompassionate their actions had been towards me during such a grieving time and how I was disappointed I was because I expected to be met with exceptional and quality care. This nurse employee did not even offer any form of apology.

Overall I was highly disappointed and unsatisfied with my experience on April 15, 2021. My doctors provided very nice care, but the rest of the staff I saw on that day were horrific. I was expecting to be met with quality customer service and treated with the compassion and care anyone not only deserves, but should expect when dealing with pregnancy loss. Furthermore, I do not feel like my privacy is respected by the medical professionals in your facility.

This experience added a great amount of...

WORST hospital I’ve been to in my entire life. I’m not from Houston. Unfortunately I was having a miscarriage. I came for an appointment for surgery and was told that my clinic didn’t communicate with them at Ben taub (which is also a terrible clinic) so there was no surgery happening. The minute I came in, there were problems. The front desk lady sent me to the wrong place. She asked me where is my appointment... um isn’t she supposed to tell me where to go? I was confused because I’d never been there so why ask me and give attitude? Also when I checked in registration, the lady gave me attitude saying “you shouldn’t tell me you came for surgery, otherwise I would have sent you to the third floor” okay? I can’t say why I’m there? Anyways, I had to wait another week for the surgery but couldn’t wait anymore yesterday. I checked in at 5pm yesterday at the ER and barely getting home today at 8:30am. That’s 15 HOURS TOTAL! I had a lot of bleeding and cramping. Long story short, when I first came in, I asked the front desk guy (a security) where the ER is and he was explaining to me where it was and started laughing because I was in a rush and wouldn’t let him finish. My mom told him what’s funny? I was in a lot of pain, screaming and whining and the ladies/nurses who worked there were laughing at me while I was in my room feeling the worst. How is that professional? 3 different people had to take my vitals because I was there for so long. My mom kept complaining about the wait and they just got more angry and gave attitude as if I’m not the one bleeding and having a miscarriage. They took a while to give me pain medication. I guess they wanted to see me suffer a little. When I finally see the gynecologist, she was very nice and helpful but she seemed busy and she had planned to do another ultrasound on me to make sure my uterus was clean but she came back with her things in her hand ready to leave and pretty much told us that she thinks I’m fine to go home.... she should have done it, just to make sure but of course this hospital is just overall garbage. They probably think they can treat anyone terrible since it’s mostly low income people who come and think they can’t demand/sue them. There’s more that I left out but it’s way too much to write down. I lost two days of work and I am just shocked at how this hospital is. I even had to come back so they can fix my work note. I remember when I asked for a work note, the lady said “For what?” Like obviously for work cause I was there ALL EVENING AND NIGHT. I wanted to go home but they wouldn’t let me but when it was time for the doc to go home, apparently it’s okay. Also it seems like they’re good at just saying “for what?” For everything you ask. No food, was freezing, no pillow. It felt like a jail cell with the 4 walls I was in for hours. DO NOT COME HERE. I regret coming here. CLOSE THIS PLACE DOWN ALREADY

Update: the top plastic part of where they stuck my iv fluid, is swollen and pus is coming out. They left in the needle in my vein for so long that it got irritated. I even complained that I wanted it out and for a while they didn’t want to remove it until after I complained a few times more. Can’t believe...