Baylor College of Medicine — Local services in Houston

I have been a Baylor patient since 2019. Dr Othman (gastroenterology), Dr Denktas (cardiology) and Dr Tosur (internal medicine) have been great with caring me, answering my questions, showing concern, taking my symptoms seriously, and digging deeper into them. They have been excellent in their specialty, and behaving me with perfect manners. I have always felt so valued. Finally I have been diagnosed with a chronic pancreatic disease in 2020. So why 3 stars for Baylor? The reason why I am giving 3 stars to Baylor is because of my experience with the two endocrinologists Dr. Trofimovsky and Dr. Desai. I visited Dr Trofimovsky 5 times and Dr Desai 3 times. My main concerns were having fasting blood sugar levels 110+ every morning for a long time and severe symptoms after eating. Though I have a history of severe reactive hypoglycemia and on acarbose for 5 years, Dr Trofimovosky did not care me enough, didn't answer my questions but got rude, even advised me to accept my symptoms, and live with them- she even uttered words that can never be used while communicating a patient. So, I decided to change my provider- still trusting Baylor- to Dr. Desai. I requested Dr. Desai not to collaborate with Dr. Trofimovsky but she did the opposite, not respecting my patient rights. From the very first visit, she left me alone with a resident, left the room for the most part of the visit, and listened to my story from the resident instead of me coming back to the room for the last 10 minutes. Dr Desai wanted me to wear a continuous blood sugar monitor (DEXOM), but then she said she cannot trust its results when it showed lows and highs. In my 2nd or 3rd visit, I was already diagnosed with a pancreatic disease in Baylor , but she even didn't have a look at the results of the biopsy and screenings, and said it is not her focus as if pancreas has nothing to do with hormones and insulin levels- !!!!pancreas is the organ of endocrine system and digestive system and all my symptoms were related to these two. Having no hope even after changing the provider and my bad experience of Dr. Desai not respecting my patient rights and preferences, I had to leave Baylor endocrinology. Currently, I am seeing another endocrinologist from another big hospital in Houston where I am getting good treatment and care. My story in Baylor endocrinology with these two doctors has many other weird details but they cannot shadow my good experiences with other excellently professional Baylor doctors of course. To cut to the chase, what I would say is that Baylor is a great hospital, but unfortunately may be working with some "not caring, not respecting" doctors as in my experience, so carefully pick your doctors! I hope Baylor will consider this because I do appreciate Baylor no...

Last Update! I called them out on twitter, and they managed to have my posts removed somehow. I'd only described what happened, in an attempt to fix the issues beyond "I'll ask somebody and get back to you (never)." Incompetent, gaslighting cowards.*

I actually have a great primary doc with BCM, and some good specialists. But the billing and insurance departments are consistently abysmal, and I need to spend between 2-6 hours PER VISIT just to get them to actually use my insurance (in network).

I've had the same insurance for years, but every visit when I check in, they ask for full payment. This sets off a series of calls/waiting up to 70 minutes on hold, just to be told that they'll send a message to some other department and I'll be called back. This almost never happens, so I call back, and repeat. There's about a 50/50 chance I'll need to reschedule any appointment I make, despite trying to address this issue a week or more ahead of time. Their back office is next to worthless, and just scheduling a few appointments a year has turned into a part-time job with no pay. It's a shame, because I Love my doctor, and most of the specialists they have are excellent as well. I can't take much more of this though.

Edit I almost forgot about a great office experience I had! So I was ordered to get some blood work. This was a few years ago, pre-Covid. So I'm told to just show up, the blood work is a walk-in service, no appointment. I showed up 30-40 minutes before closing time, and wait at the desk for 10-15 minutes, not a soul was there. After a while I start calling out, Hello! Hello? To no avail. Then a few minutes later, a lady came out from the back and was startled by my presence in the lobby. "HOW DID YOU GET IN HERE?!" she said, scrambling. "I walked through the front door, during business hours," I said, kind of irritated by now. "We closed early today!" she sneered, as if I was supposed to somehow know this. Yeah I love this place.

Update of course nobody called back, so I had to reschedule yet another appointment. Just an absolutely terrible organization. I think they're actually more useless than Xfiniti customer service,...

I want people Nation Wide to know the excellence in surgical care I Got from THE LUNG INSTITUTE- Baylor College of Medicine/CHI St.Lukes Hospital TEXAS HEART INSTITUTE in the Texas Medical Center-Houston,Texas with DR.SEAN GROTH & DR.DAVID SUGERBAKER. I had a large calcified broncholith the size of a golf ball, eroding into my airway, and my pulmonary artery RT. Side. After a CT, the Dr.s were working on a plan and I went home for 2 weeks, started coughing up blood clots. Rushed to the ER, At St.Lukes. admitted and sch. For surgery following a.m. at 6 AM, 1st a broncoscope was going to be used to see If it could be removed thru my airway. My wife said that Dr. Came out in 15 min. 615 AM, said No way, to large, to close to pulmonary artery, turned it over to the Surgical team, I was in surgery almost 19hrs. My wife said about 7 PM the nurse leasion came out and said I was hemmorraging bad and They were calling in another Surgeon, my pulmonary artery was torn getting calcium deposit out, a VATS procedure was being done till this point, DR. SUGERBAKER was called in, he took over, did an open throacodomy, Took out my Right lung and did the vascular surgery on my pulmonary artery. Wife was crying and very upset, said the Dr.s came into the consulting room at 1245 AM, looked beat, the ICU after this type of surgery They don't allow anyone in for 24 hrs. Explained that I would be on a ventilator But Dr. Sugerbaker made an exception and allowed her to stay by my side. These Dr.s absolutely SAVED MY LIFE! I had to have 14 units of blood that's 2 blood transfusions, Plus other blood plasma/platelets. 14 days of ICU, St Luke's nurses on this Surgical ICU were the best. Jan. 19th 2017 till today Dec. 28th 2017, doing good. Still some surgical incision pain, and limits on breathing upon heavy exertion, But I Got lucky to get these Dr.s. If you have any lung, esoughgus, or thoracic issues, These SURGRONS ARE THE BEST. DONT COMPROMISE YOUR HEALTH,...