Houston Marriott Medical Center/Museum District — Hotel in Houston

The room and everything else was fine except for one thing, which was very disappointing. To explain, it will be kind of a long story, but here goes. My husband was having a heart valve replacement at Methodist Hospital, so we chose to stay at the Marriott as it would be very convenient to be able to just walk over. We are from out of town. He had tests all day on Feb. 23, and his surgery was on the morning of the 24th. Because of COVID, I was told that I would not be able to stay overnight with my husband in his hospital room on the 24th, so I had booked a two night stay, 23rd and 24th. After his surgery which went very well, apparently due to the effects of the anesthesia, he was very disoriented and confused. I had left his room briefly, and when I returned, he had gotten up, removed the monitors, found his clothes, and was partially dressed. He was not supposed to have gotten out of bed without assistance, much less any of the other. The nurses were quite distressed over his behavior and asked if I would stay the night in his room to help as they could not watch him every minute. I told them I needed to see about cancelling my room and getting our stuff. This was about 6:30 Wednesday, 24th, evening. I stopped by the desk and explained my situation to Jason, who was very polite. He said he would have to ask the manager and went through a door. When he came back, he said they would only charge me for the first night, but I would have to deal with the 3rd party I reserved to room through for the second night. I informed him that I booked through Marriott. He left again, and when he came back, he said he was sorry, but because it was after 6:00pm there was nothing they could do, I would be charged for the second night regardless. I felt sorry for him because I could tell he was embarrassed to have to tell me that. The "manager" never came out to speak to me personally. As I was in a hurry to get back to my husband's room, I left to go to the room to get what I needed for the night. I did not take everything as I was told I would be charged anyhow. The next morning, 25th, I got the rest of our stuff out, and then went to check out. I asked to speak to a manager, and the other girl at the desk said she was a supervisor and she could help me. I explained the entire story to her again. She said they could check the cameras and see if I had not been in the room since last night and I would be (not enough room to finish...

I've stayed at various Marriott Hotels before and had great experiences. This location has decent amenities, but the customer service could use some work.

Upon arrival, I had boxes with my name on them expected to be picked up. Staff claimed my name wasn't on them, and that my colleague would have to be present for me to pick them up. Several attempts and phone calls later, I got the boxes, and my name was clearly written on both of them. No apology was given.

My first room had an old light fixture in the ceiling of the shower, which was leaking some cloudy yellowish water. When I told the front desk, they apologized, and offered to move me into another room. I was thankful. When I got to the second room, it seemed that I was downgraded. My room was smaller, the beds were smaller, there was no closet, and the entire setup of the room made me feel claustrophobic, which I am not. So, back downstairs I went. I was a little irritated, but remained calm throughout the entire experience. This time, I spoke with a different person at the front desk. She made me feel as if I were inconveniencing her, and initially said that the hotel was booked and that I would not be taken care of. After she continued speaking loudly, she told me that she found a room that she could put me in, and hoped it would make me happy. At this point, other travelers in line behind me were looking at me, as if I was somehow a bad guy, and making things difficult, when I wasn't doing that at all. I felt I had been inconvenience, and then embarrassed when all I was trying to do was have a comfortable stay while in town for work.

A colleague and I were told that the shuttle would take us to eat. We waited about twenty minutes, and then the driver refused to take us, despite staff saying that the distance was within the radius. We ended up calling a cab, and upon arrival to the restaurant, were told the kitchen had just closed. So, we didn't have dinner that night, thanks to the staff.

Since my line of work often covers my travel and puts us up in Marriott Hotels, I set up a rewards program. However, the rewards number the Houston staff gave me won't let me set up a profile. I went to the desk about this too, and was turned away with no help. I've since tried to setup my profile several times, with the same message coming through, claiming that my account...

If you happen to Find yourself at one of the hospitals in the Texas medical center and you are only looking for a clean comfortable bed to sleep in, this might be the choice for you. But don’t look forward to a Marriott experience. I personally have stayed at other Marriott properties within 5 miles of this location that I would easily call five star luxurious properties and I have also been a long time Marriott customer. So when I found myself at Houston Methodist Hospital and in need of a hotel room, this location was a very convenient choice that I expected to be of the quality that I’ve come to expect from this hotel brand. my check-in is prince was fair in that my only complaint was the lack of knowledge that the associate presented. They recently renovated rooms of this 40+-year-old Hotel, and the majority of the room reflected such in both modernization and comfort. The inside of the sleeping area itself met my expectations for a Marriott hotel. However, some minor Performace issues with the bathroom left something to be desired. My biggest complaint across the board that failed to me anything I would expect from any Marriott property including their motel hotel crossovers was the external appearance. One of the first things I like to do when settling into a new room is to open up the window and look outside. However this time around for one of the first time ever at any Marriott hotel. The windows were cloudy and filthy, like they haven’t been cleaned in years. Waking the next day and looking at the front three-story windows of the front of the hotel showed the exact same thing. The three flags presented on the front of the hotel, the American, it’s a state, and Marriott The three flags presented on the front of the hotel, the American, it’s a state, and Marriott grand slam brand flags are so dirty and off shade white. They are borderline disrespectful. As I stated previously most might not even notice such things and will be fine with a comfortable clean room to sleep in. However for the price of this location you can find other Marriott hotels in downtown Houston less than five minutes away without these similar issues. I can only hope that the brand will do something to rectify these issues at...