Hiatus Day Spa • Med Spa — Attraction in Houston

1/21/24 - Great visit! All 3 of my providers were well trained and delivered amazing services. Updated from 2* to 3* when evaluating overall experience with all visits (management's lack of follow up/returning my phone call when I tried to follow up from my 2023 visit and left a message from their note/call mentioned below from visit 1/16/23 still doesn't sit well!!).

I visited the spa on 1/16/23. My Body Glow service went horribly - I left the spa VERY flustered and upset. I requested the spa manager call me; over 2 months later, I've received no contact. The small concession offered on the service did nothing to make up for the extremely poor experience I had. I still would be unhappy, had the charge been reversed - but at least I wouldn't feel like I completely wasted my money. See below for details on the Body Glow performed by Kimberly Vasquez. The only reason I'd possibly recommend the spa is because every other service I have had has been great - completely the opposite of my most recent Body Glow experience.

Regarding my recent Body Glow: Service felt rushed Did not apply scrub to most of tops of legs, or most of insides of legs, top to bottom (can frog leg out to maintain patient privacy while also accessing full area) - just applied to a very small section of the lower outer thigh Scrub was very fast and applied with a very heavy hand - it was on the verge of being uncomfortable, was barely tolerable to me - people with sensitive skin, or older people, would likely not tolerate well (for reference, I prefer heavy pressure during massage - I routinely have sports injury and deep tissue type massages) Rinsing scrub off on the front of body was very rushed and only done with hand held shower head, rather than the full body Vichy shower wand, leaving me chilly and uncomfortable When provider had me turn face down, bolster was not adjusted from knee position to ankle position, leaving my legs in an awkward position; also, when she had me turn back right side up for the warm oil portion, and place the back of my head in the cradle, the bolster remained in the same position - leaving my legs flailing in the air, with pressure on the knees due to the location of the bolster under the calves When provider applied salt scrub on the back, towel was placed clear up around my waist and no salt scrub was applied Hot oil was literally squirted on me very generously, then swooshed around quickly with one hand Oil was left all over the bottom of my feet - which made my first step into my slippers both unsafe and uncomfortable. This led me to clean off both my feet and the then-oily slippers, so that I could safely make my way from the room The service was overall sloppy - towels were not nicely placed, which was uncomfortable under my shoulder/arm at one point, and I had to adjust it myself Provider concluded, stating my skin was glowing - this was nearly a slap in the face, with approximately 30% of my body having remained untouched Provider asked if I wanted any water or tea at the end, I asked for water. She brought a blanket and no water. Seems like provider is not knowledgable about the service, and that she is simply there for a paycheck - not because it is a passion, or she cares about her clients, or their experience I sought out Hiatus Spa specifically because it has a Vichy shower, when I first started going to the spa a few years ago to celebrate my birthday. My visits to Hiatus are a luxury treat, not a commonplace occurrence. I've had this same service is the past, and, while it was unavailable for awhile due to COVID, the experience I had today was nothing like I...

Went for a relaxing massage for Mother's Day and got THE WORST massage I have experienced in my life. Firstly, upon entering you have one lady attending to the guests and one typing away on the computer as if she and everyone that walked in were invisible. She needs an office space because standing in the front area and not so much as looking up to greet guests as they come in the door is ill-mannered (she was doing the same thing 3 hours later when I left). The doors are not clearly marked so you can easily find yourself walking into the men's locker area. The therapist, Ariana was hands down the WORST masseuse (i use that term lightly) I have ever encountered. Error #1, I requested a male therapist so when she walked into the room, I thought surely she must be doing my facial. For clarification, not only did I request a male therapist in my online profile, I also requested a male therapist in person. I figured perhaps they didn't have one available as it was Mother's Day so I let it go. I shouldn't have! I first requested if she could change the music to a more zen/serene sound like the one in the relaxation room. She advised it was the same music just a different song...it was not. Secondly her hands were thin, bony and COLD. I requested to work out the kinks in my shoulders...between the cold bony fingers, sharp elbows and simply not getting the point, the experience was horrible. I kept reiterating the locations of concern, however they were totally ignored. I specifically requested the hands/wrists and neck shoulder area so why she kept massaging the top of my arms, i cant tell you. I requested that she work my hands as I type a lot, that was a failure also. I paid the additional fee for the scalp massage...that was all of 30 seconds and again, not a pleasurable experience. As someone who gets frequent massages, I can tell you that she didn't even understand the technique in which to correctly massage. I am in more pain today than I was prior to the massage and this isn't one of those "day after deep tissue" pains, this is someone didn't know what they were doing pains. I am not sure what the qualifications for hire are to be a massage therapist but she didn't even cover the basics. The facial I had from Moe was great , the rest of the experience....BASURA. Additionally, my sister who I went with, had her appointment delayed because they kept getting her services mixed up with someone else's which cause us to have to cancel brunch. The 145 appointment wasn't started until 210. Overall I would not recommend this spa. The calming, welcoming, relaxing day I thought I was going to have was...

Update: 9/28/25

The final response to Hiatus:

I haven’t signed into this account for a long time, so apologies I didn’t get to it sooner.

I understand when medical professionals have a 24 hour cancellation policy. They provide a service that some people don’t have access to. A last minute cancellation would also mean that, that appointment could have been for someone who actually needed the care.

This is a SPA. You most likely pay your staff hourly, and a 90 min hot stone and body wrap is roughly 2.3 hours. YOU, owner, and corporate lost how much money? Well, I was an H-Circle member. I paid $89 that month so it covered my body wrap. I pay 100-something for the 90 min hot stone. You would’ve lost $100-something. Maybe less because no products were used that day. You guys made such a huge deal over an appointment that would’ve been less than $200. Actually, I didn’t even have to get a hot stone, so you, again, benefit and your staff see none of that either.

You guys sacrificed a loyal member of 4 years for less than $200. I could’ve continued being a member for another 4 years. Who knows. That’s a lot of $89/month. But a Hiatus policy is like a governing law. I don’t want to resort to name calling, so I’ll ask you a question. Do you understand math?

Thank you for considering me the exception though. I appreciate it. There is no point in being a member. After 4-5 years, you’d think the commitment would be worth something more than just the H-Circle perks. Even if you pay the membership fee on time, schedule two services every month, and always tip 20%, management will not inconvenience themselves to accommodate your needs.

Let me save you from my mistake.

The $89/month membership is worthless if you only have one service a month. It only becomes a sensible choice at two or more. That’s when the H-Circle discounts can be appreciated.

Why is this so?

They are guaranteed revenue at a minimum of $89 a month and offering maybe 5 included services out of 20+. All of which are the most basic because only one cheap product is required, such as body oil. So, if you have no intention of spending over $200 a month, this is just another...