Comfort Inn Southwest Fwy at Westpark — Hotel in Houston

Okay, where do I start. This was the worst experience I’ve ever had.. it was night at the time that my mom and I checked into Comfort Inn Southwest FWY at Westpark, so with that being said we didn’t pay attention to the surrounding area immediately, we’ll get there soon. So we go to check in and as we’re walking in a group of laborers were checking in and seem to be having a back and forth debate with the clerk about a $50 holding fee that is apart of their policy “THAT THEY SHOULD NOT BE CHARGING FOR” but nevertheless we go up and check in w the clerk after them and we go through the same process I assume but our question came in to what was the holding fee for the clerk tells us it’s to protect them from theft… Okay that parts over we pay mom swiped her card I grab the bags from the car we head to the elevator to go to room 419, we get on the elevator which needed to be serviced long ago it acted like it didn’t want to go up, the door struggled to close, it creaked going up as if the lift was going to break mid elevate and all. So we get to the room and initially the room looked fine… they do a great job at covering up nasty wounds… because the sheets looked fine the bathroom wasn’t a wreck or anything the room actually looked okay but we proceed to put our bags down and mom pulls out her Clorox wipes to tidy up the few surfaces we’re gonna be touching right. So mom wipes the dressers, tables, counters, etc. and not even 1 minute after she does that instantly ATTACK OF THE ROACH CLAN!! she killed maybe two as we sit there and discuss “it’s not too bad we only need somewhere to lay for a night” but we take our bags and hang them up because we don’t want to bring roaches or any infestation back home with us…we go down and let the same clerk that we checked in with to let him know that we had been killing roaches and he tries to offer us another room, we decline and say no thank you we just wanted you all to know that it’s a roach issue in the room… I go back downstairs for a smoke break and mom takes a shower, I go down for maybe about 20-30 minutes just to come back to mom still smacking roaches, “BIG ONES” so I say no mom come let’s go this is unacceptable, we’re their all of 1hr and half and she’s playing exterminator, I won’t allow it my mom doesn’t have to do that at home so she won’t be doing it in Houston… so she changes back into her clothes and we pack back up to leave go downstairs to get our refund which this a different clerk has a little small attitude but we don’t care because we’re ready to go. As we leave out of the side door because they close their main doors from 10p-6a which I also should have paid more attention to, the reason they do this. We go to the car just to look across the street and realize that the local homeless people have built up an entire community in the maybe two hours that we had been there, because mind you we saw non of these thing initially, short wrap up of our mini vacation.. Comfort Inn Southwest Fwy Westpark ran us out of Houston and back to Dallas, we didn’t even get a chance to explore the city. “WE’LL NEVER COME HERE AGAIN AND OTHER PATRONS SHOULD BEWARE ALSO!!!” (horrible...

This was the absolute worst hotel experience ever. We have stayed at some very nice and well kept Comfort Inn locations and have not had any issues but my boyfriend and I are noticing a trend of the decline of cleanliness and comfort in this franchise specifically the Westpark location. This is a location we frequently stay at and after this stay we won’t be back.

Starting with arrival to the lobby the floors were dirty with different puddles of who knows what liquid. The elevator was extremely dirty with puddles, food, syrup etc. The room smelled of old lingering smoke & the curtains were so stained. The sink had a leak and we couldn’t brush our teeth, wash our face or hands without water pooling out from underneath. There was trashed piled in the elevator waiting areas on the 4th floor where our room was and the 2nd floor as well from what I seen. Not to mention my boyfriend had to go get extra towels for us and while waiting for service there was a guy on the 4th floor (same as us) stating he had roaches in his room and when he asked for corporate contact info he was told they had no corporate and to wait for the manager for any resolution. After leaving out Saturday (5/17) morning the elevator was still extremely filthy and when we came back they were still in the same condition I even took photos. I let the front desk office know politely mentioning they had been filthy all day and asked if they had a mop his words exactly were “no we don’t have a mop” I clarified by saying “there isn’t a mop in the entire facility” he said “no” i found that hard to believe given there were multiple wet floor signs out or propped against the wall. When we came back from being out the same night there was a sign on the filthy elevator saying it was “out of order” but it was still extremely filthy and I only know this because as me and my boyfriend waited for the elevator that one opened first. Today, Sunday (5/18) the breakfast area was trashed. One of the waffle makers had burnt waffle stuck to it, piles of half empty cups with waffle mix, the syrup containers were empty, and you could tell the areas was not frequently tended too compared to other hotel experiences. I tried my best peeling the burnt waffle off to make me a waffle and cleaning up the cups and after a gentlemen asked an employee to clean it and she used the same towel that she had wiped something else down with to clean it. Me and my boyfriend were extremely disgusted.

I will be taking action to get...

This was the absolute worst hotel experience ever. We have stayed at some very nice and well kept Comfort Inn locations and have not had any issues but my boyfriend and I are noticing a trend of the decline of cleanliness and comfort in this franchise specifically the Westpark location. This is a location we frequently stay at and after this stay we won’t be back.

Starting with arrival to the lobby the floors were dirty with different puddles of who knows what liquid. The elevator was extremely dirty with puddles, food, syrup etc. The room smelled of old lingering smoke & the curtains were so stained. The sink had a leak and we couldn’t brush our teeth, wash our face or hands without water pooling out from underneath. There was trashed piled in the elevator waiting areas on the 4th floor where our room was and the 2nd floor as well from what I seen. Not to mention my boyfriend had to go get extra towels for us and while waiting for service there was a guy on the 4th floor (same as us) stating he had roaches in his room and when he asked for corporate contact info he was told they had no corporate and to wait for the manager for any resolution. After leaving out Saturday (5/17) morning the elevator was still extremely filthy and when we came back they were still in the same condition I even took photos. I let the front desk office know politely mentioning they had been filthy all day and asked if they had a mop his words exactly were “no we don’t have a mop” I clarified by saying “there isn’t a mop in the entire facility” he said “no” i found that hard to believe given there were multiple wet floor signs out or propped against the wall. When we came back from being out the same night there was a sign on the filthy elevator saying it was “out of order” but it was still extremely filthy and I only know this because as me and my boyfriend waited for the elevator that one opened first. Today, Sunday (5/18) the breakfast area was trashed. One of the waffle makers had burnt waffle stuck to it, piles of half empty cups with waffle mix, the syrup containers were empty, and you could tell the areas was not frequently tended too compared to other hotel experiences. I tried my best peeling the burnt waffle off to make me a waffle and cleaning up the cups and after a gentlemen asked an employee to clean it and she used the same towel that she had wiped something else down with to clean it. Me and my boyfriend were extremely disgusted.

I will be taking action to get...