Lexus of Clear Lake Service Center — Attraction in Houston

The service I received at this place of business is the everything but it's title. I brought my vehicle service for an issue with the display screen on my vehicle on 2 occasions. The first I scheduled an appointment to be told that because I got a repair with the collision department I needed to discuss my concerns with that department. At that time my vehicle was covered under an extended warranty and the warranty for the repair. When I contacted the collision department they told me to contact service.

After dealing with the issue never resolved I began to become increasingly frustrated after not being able to use my car features for months I decided to bring it back for service August 5th believing that the warranty would cover the repairs. I informed the service rep that I would be on vacation and I would leave the vehicle with them while away. I received a call on August 8th asking me to approve the repairs via text for them to move forward.

On August 12th I returned and requested a loner vehicle until the repairs had been completed. I was told when picking up the loner that they were waiting for the warranty to respond. There was no communication until August 20th I received a phone call while working asking for the warranty because the rep was unable to find it. I texted him another copy later that day he called and said that the warranty expired but didn't seem fair and asked me to call the dealership to confirm. I contacted the dealership who said that there was nothing that could be done.

That night I texted the rep and advised him that I would like to pick up my vehicle because I would not be paying 8000 for any repair. He then said to let him know what time do he would pick my car up so he can be sure it's ready. I then asked for him to wash the car before pick up. When I got to the service department I was told to go to the cashier's desk where I was asked to pay 489$ for diagnostic fees. I was flabbergasted and inquired about what I was paying for if my vehicle wasn't repaired. He said this was the cost to find out the issue with the screen. I was not informed that my warranty wouldn't cover the repair until 3 weeks after dropping off the vehicle I wasnt advised of any charge nor was I told to determine the issue there was a charge.

I asked the rep to request the 489$ be applied to another repair need. He said the most he could do was 200$. That was unacceptable. He then told me he would contact the manager David for approval. He agreed to speak with him and return my call to no avail. On Tuesday August 27th I went to see David in office. David for initially stated that he could only give me 20% off. I refused to accept the offer. He then agreed that I did not receive the service I should have and said he would investigate and call me back. I received a phone call from David August 28th saying all he could offer me is 208$ a service with them. I then asked for a refund as I do not trust anything with this company and nothing else but a refund.

For them to require me to pay after the lack of communication professionalism, deception and terrible customer service is deplorable and ridiculous.

Jesse is amazing and resolved my issue the structure and professionalism needs improvement but...

My visit for oil change started good, I was 2 and customer in and went smooth....my advisor Tim came and I asked if they could check the alignment because it seemed to lightly pull to left and right. After they finished my oil change he came and told me the filter for cabin needed to be changed, I agreed then I asked him about the alignment he said they were checking it at that moment....then he came back after a while and said they were done and it was being washed. Then I would be ready to go, I asked about the alignment if it was needed and....it was already done the paperwork stated as though I requested it to be done not checked. Then I asked him before I paid about the numbers of the alignment and he didn't even know and had to look at the report....wth? I would think if there was discrepancy you would come talk to the car owner what if I didn't have the money at that time to pay....then what? Went in for oil change ended up paying over $400 ....will definitely be not returning there it's a money pit! Then the cashier tells me to take paperwork give to someone so I can get my car and I approach a lady she looks at me like I have 3 eyes and she's confused and says oh no you're good to go, I asked for a print out of my wheel alignment and she says I need to get from my advisor " TIM" so I proceed to my vehicle and get in it and my seat is totally been readjusted and I'm readjusting and the guy is motioning me to get out of the bay....BEWARE! VERY UPSET CUSTOMER! What a chaos! If you want to be upset this is the place you go...READ THE REVIEWS...

I purchased a Lexus RX 350 on Saturday and was excited for the high level of quality and service that the Lexus brand is known for. However, by Sunday morning, the car’s battery was completely dead, and I had to call AAA to jump-start it. The battery died again on Monday, requiring yet another jump-start.

The AAA technician mentioned that the battery appeared to have been dead for some time, suggesting that the dealership likely had to jump-start the car before I test-drove it. This is deeply concerning, as it indicates that the dealership was aware of the issue but chose not to address it before selling me the vehicle.

When I took the car to the dealership on Monday to have the battery replaced, I was met with a dismissive attitude. The staff remarked that "a battery is an easy fix," yet the replacement process took over three hours, causing me to miss an entire day of work.

I find it unacceptable that a dealership representing a premium brand like Lexus would sell a vehicle with a known issue, especially one as fundamental as a dead battery. This experience has severely damaged my trust in both the dealership and the Lexus brand. I would not recommend this dealership to others based on the lack of transparency and the poor...