Panera Bread — Restaurant in Texas

Panera Bread on El Dorado Boulevard and 45 Freeway: A Disappointing Visit

It's fascinating how the same organization, with standardized training and food protocols, can deliver such varying experiences across different locations. My recent visit to the Panera Bread on El Dorado Boulevard and 45 Freeway was a testament to this inconsistency.

I chose this location primarily for its convenience. Situated right off the freeway, it’s an ideal spot for a quick coffee break or a meal without deviating much from your route. The atmosphere, consistent with Panera's brand, was cozy and inviting, which is always a pleasant aspect of their establishments.

However, my experience was marred by the cleanliness of the facility. The dining area was not up to the expected standards of cleanliness for a brand like Panera. Several tables were left uncleaned, which detracted significantly from the overall dining experience. The men's restroom was in dire need of attention, a critical aspect that cannot be overlooked in any eatery aiming to maintain a reputable image.

For my meal, I decided to try a new dish, 'The Italian Sandwich'. Unfortunately, the dish did not live up to expectations. The presentation was unappealing, and the accompanying salad was overly acidic due to an excessively strong vinaigrette. This imbalance in flavors further added to the disappointment of the visit.

Overall, my visit to this Panera Bread location was far from satisfactory. The combination of inadequate cleanliness and subpar food quality overshadowed the otherwise cozy ambiance. This experience serves as a reminder that even well-regarded chains must maintain rigorous standards across all locations to ensure a consistently positive...

I was visiting my son who is working in Webster, TX for the weekend of October 3rd through October 5th of 2020. Before heading to the airport, we went to the drive-thru and I ordered a pick two: Broccoli Cheddar Soup and Mediterranean Veggie sandwich. I also ordered a bear claw. The soup and the sandwich were unappetizing and could not be eaten. The soup was watery and thin while the sandwich was saturated with whatever type of sauce they used on it. It was disgusting, nasty looking, and gross. This was uncharacteristic of Panera's meal and I am displeased.

I could not return to the store because I was heading to the airport so I called (10/05/20) approximately 11:15am and spoke to one of the managers (male) and he promised to refund the cost to my son's credit card. He took the card and security numbers and my son's phone number. However, my son has not gotten a refund. I called from Miami, FL. on (10/13/20) and requested to speak to a manager. A lady came on the phone and I explained the reason I was calling. She took my information and promised to call me back and she has not.

My experience at this Panera was unpleasant but it will not deter me from eating at Panera again. The managers' reactions were unprofessional by failing to follow up with a customer's dissatisfaction from an order placed at the store. I am very...

it's so COLD, they're wasting money over-chilling it. They have a HOMELESS POPULATION, and the moronic MANAGER "CARMEN" began to FALSELY ACCUSE THEIR LEGIT CUSTOMERS of "stealing drinks" and CALLING COPS TO EJECT REAL CUSTOMERS WHOM SHE STUPIDLY CONFUSED AS BEING HOMELESS THIEVES. Horrible interpersonal skills = Carmen. I've never heard anyone complain "It's so warm in here," but I've heard SEVERAL TIMES PER DAY that it even made other customers' food cold too fast, that they're shivering & didn't think to carry a jacket in the summer, and people saying they're AFRAID to order a cold drink, etc. For the high prices and small portions, it's not worth the discomfort. The sip club is sorta good and would be better if they charged more but allowed one latte/mocha/other specialty blend per day.

To even sit there an hour to eat is PAINFUL due to the over-chill, but the location is by entertainment places we love -- they would save utility bills AND not alienate what I'd guess is 80% of their potential customers (going by the fact that in parties where they aren't exclaiming to each other that they're shivering, in other parties & the "singles who aren't with a dining partner to verbally express it to," you can SEE several more parties who say nothing but are visibly clutching themselves or shivering or ordering the HOT...