Great customer service.
Best Fitness & Spa type Complex in OC. Although I really like the Equinox Sports Complex in Irvine too! Very different, but exceptional feel as well.
Pacific City Equinox: Spa-like workout environment
Excellent selection of equipment on the floor. Serious athletes from different sports are able to make it work. Meaning having a selection of key, well maintained machines. A few ergonomic machines which really work well with heavy weight on the knee joints. After learning/adapting to the new ergonomic machines, I now prefer them over Golds Gym type machines for heavy workouts. Best leg, shoulder, back workouts.
Excellent personal trainers with mandatory additional Equinox training. Professional dress code. Respectful of floor space. Usually one floating trainer available for questions & keeping the floor space ‘picture perfect’ for the next member.
Locker rooms feel like a spa.
Locker room & floor restocking & beautifying staff are always present to help out!
Onsite- Food/sports clothes/other: -The Earthbar shakes -Clothing selection from; Lulu, Alo, etc -Spa w massage
Most join for the classes; Pilates, yoga, spin…
The ocean view, location & complimentary parking is incredible.
Located in the Pacific City Shopping Complex… a tourist & local destination.
I felt compelled to write this comprehensive review after reading the 1 star reviews. I personally have noticed the staff to be consistently professional, positive, & very responsive to requests & feedback…even when very busy!
Reception & all staff provide 5 Star service at this Equinox...
Read moreUnfortunately this gym is overpriced. I cancelled my membership. If you have money then you won’t care, but for us regular earners, this membership is not worth it. The gym equipment is not placed well. It’s hard to get around. You have to walk through weights and cut through people working out to get from one end to the other. The cardio equipment is placed poorly. None of it faces the ocean. All of it should be put in one section and facing west overlooking the amazing view that is wasted on a stretch floor. I would rather be looking at the ocean while running on a treadmill or any of the other cardio pieces rather then staring at people lifting weights which is how all of the cardio equipment is positioned to watch people work out. No one wants to watch people work out while doing cardio. I made suggestions several times about the layout and management smiles and does nothing. It would be nice if they offered discounted rates for either locals or first responders who are making blue collar wages. I would consider coming back for a better monthly rate. Overall the location is fabulous but needs a lot of improvement in the layout of the equipment on the floor. On a beautiful day which most are, I find it hard to want to be inside a poorly organized gym when you can be outside enjoying the beach and...
Read moreVery disappointed! Nothing special for the price you pay. Client service was amazing until I signed up for the annual membership, after that customer service is none and when they have to do something for you they are inefficient. I went the first time to take a spin class, the welcoming was poor, no one explained where the different rooms and amenities were. Nothing. You are left all alone in a new space, trying to figure out things... Unlike the majority of gyms with Spin Classes they do not have spin shoes, not even to rent. The bikes, are quite basic and look cheap. Besides the console is not user friendly. And think that this is a new gym with 'state of the art equipment' (supposedly). The class was one of the most boring classes I ever been: super complicated to follow the instructions about speed, power, etc..., the music wasn't fun, i really didn't feel the workout either during the class or after.
In summary: If you want to see and been seen like you would do on a Friday night at the trendy bar, paying way too much for what you are getting, then Equinox is the perfect gym for you. If you want to workout in a motivating, nice and easy going place where you can workout to your own pace and feeling good about yourself no matter your body shape, physical condition or level, than THIS IS...
Read more