SEPHORA — Attraction in Huntington Beach

The customer service here is very bad, I’m new in the country and I had always wanted to go to a Sephora store so I made my account I was researching for a long time so I was excited to go also that day it was my birthday. So I went to the store trying to find out what I wanted and what I needed to have all the basics, Nobody helped me, they just made bad faces. However, I didn't buy anything because no one helped me and when I tried to exchange my free gift for my birthday, they made a very bad face and asked me a lot of questions and I felt like I was doing something wrong. The policy says that you should not make a purchase to redeem your gift (plus they are small samples, it is not a gift) I don't know why they made so much drama in order to give me a sample, maybe it is wrong not to buy and only exchange my gift?? but that was also something that made me want to visit the store. I thought that they cared about encouraging their customers with samples on their birthdays. Anyway, I regretted having done it, and that day I lost all of my interest in the store and I had no...

I walked in with the idea of finding a new primer. I walked in to two girls in the front laughing at something on one of their cell phones. I waited a few seconds in front of them to be acknowledged but they kept being preoccupied on their cell phone. I kept walking and ran into several employees that were standing without a customer not doing anything and none of them acknowledged me. One of them did acknowledge me eventually but she just looked at me give me a little fake smile and kept walking. I go to the Sephora in Anaheim often and this is a complete night and day difference from the service I receive there. There I am always acknowledged, usually several times, and always offered assistance.. I really wanted advice on a primer and felt quite unwelcome so I left without buying anything. I don’t know if it’s because I am in a more Caucasian area and happen to be Hispanic, or if these girls are just that clueless about customer service. But this is probably not somewhere I...

Every single time I stop by Sephora, whether it's busy or not, the workers there always seem reluctant to help a customer out and help them feel confident about the $100 dollar products their buying. It's always so frustrating because it makes you feel like you have to be worthy of their time. This one worker that helped me out kept tapping her foot and treating me like I was some dumb preschooler just because I didn't know anything about highlighters. Sephora is always cagey about letting customers try or swatch products. One time me and a friend walked in and swatched one of the "try-me" highlighter palette that was on display, but one of the employees protectively rushed after the palette and brisked it away as if we were some kind of pariahs and angrily told us "now I have to scrape all this off" and to "next...