National Auto Sound & Security — Attraction in Independence

If you are wanting to have dash cams installed, DO NOT go to this place. These guys will quote you an outrageous price especially if they don’t think you know how the work should be done.

I purchased a dash cam system and although I could have installed it myself, I thought I would have “professionals” install it.. That being said, these cameras are easy to install. It’s a 4 camera system with an external battery. If we allow 30 minutes per piece, that’s about 2.5 hours worth of work. The cameras are installed via an adhesive strip and the wires connect into a port in the cameras. Not complex and certainly shoudln’t take more than 30 minutes per camera. I’d actually be concerned if it took that long. It’s more like maybe 10-15 minutes per piece. You could get this work done in 1.5 hours if you wanted to. Mike told me it would take 3 1/2 to 4 hours to do the installation and cost $400. In order to justify the price he listed a bunch of things he had to do like “connecting the GPS unit” which couldn’t possible take more than a few seconds (I guess he thought I wound’t know what he was talking about and would be convinced it’s a “big job”). All you have to do is affix the unit in a stationary location and plug in the wire. What about that would take more than a couple of minutes???

If you guys actually want to grow your business you should quote reasonable prices for reasonable work. You and I both know that this isn’t 3 1/2 - 4 hours worth of work. If I had allowed you to move forward with the work, I would have been there to oversee the installation and there’s no way it would have taken that long.

You guys are a ripoff. I won’t be back and I won’t be referring. I will however be telling people about how you tried to take advantage of me.

Reply to owner:

Either you are not being honest OR you don’t actually take the time to read the communications that potential customers send to you. Below is the email that I sent you where I told you that I had 2 Camera SYSTEMS with a battery pack. A GPS antenna takes SECONDS to install.

You may have been in the business for 54 years but you clearly haven’t learned the key principles necessary to grow your business: (1) LISTENING to your customers and (2) BUILDING TRUST.

I came in with precisely what I told you in the email that I had. No worries, I am having a great day. I went to your competitor, SCHEDULED an appointment (by the way, appointment setting is something that reputable companies offer customers as a benefit to them) and will be getting it installed for a reasonable price ($200).

Enjoy your day!

BELOW ARE THE QUESTIONS FROM THE EMAIL I SENT TO YOU ON 7/17/18.

———————————————————————————————————————————————————————————- Here’s where my questions come in as I need your company to install the system for me:

(1) Do you know / can you recommend a better camera system to accomplish what I am looking to do?

(2) Assuming Blackvue is the best option, is it feasible and advisable install 2 camera systems in one car? The reason why I need two systems is that the Blackvue camera systems come with either 1 camera or 2 cameras. Since I need three to accomplish my goal, I would need to have two camera systems installed. Below are the links for the systems I think would work best.

(3) I would also want to install the Power Magic Ultra Battery Pack to mitigate the drain on my cars battery:

(4) Could you connect 2 camera systems to the Power Magic battery pack?

(5) I would need one camera to be positioned so that it’s pointing towards my front driver side window so I can see who ever comes up and tries to scratch the door. Is this possible since it would not be the standard angle intended for the camera?

(6) Assuming I purchased all of the equipment, what would be the cost of...

My last car was a 2012 sonic i had bought all my audio stuff online and then found someone on facebook to install it for cheap well that was a big mistakes because i had all kinds of problems after that. Fast forward to today and i got a new car with all these integrated electronics and crappy microsoft sync services so i'm looking for something better

I went in here today to talk to someone as it is Officially Tax season and i'm shopping around at local shops; there was nobody in there and i got greeted immediately and told the guy i needed to take up some of his time and talk and he said ok i can do that. I have had several systems in the past so i told him i knew some things about car audio and he talked to me like i knew what he was talking about not like i said i knew car audio because i wanted to act cool but i really do know a little i'm no expert by any means. If i had any questions he did answer them.

I wanted to get a quote for the all the stuff i wanted but i didn't get one; all of there stuff had prices on it so i formulated my own price list. and there selection is vast they have a bit of everything for every price point and they carry mostly the big name brands like pioneer kicker kenwood and alpine. I asked the guy about installation charges, he gave me the prices and everything up front with no hassle. As of right now i don't want to spend more than 600$ at once for my system so i may have to do it in parts as i get money instead of all at once. I asked a real important question about warranties; if you buy products from them they offer a 1 year warranty parts and labor or if you bring them your stuff they offer a 30 day. its nice to know they backup there labor with a warranty. This was all the good things i have to say about this place as my first visit to talk and deal with this company ever in the time i have lived in this state.

Now as for the bad, in light of me speaking with this gentleman as i did not get his name my fault i had told him my last setup had 1 8 inch subwoofer and when people got in my car they always asked if i had a pair of 10 inches subs now granite my last was really small compared to the car i have now which is a midsize suv but i had said i wanted to go with something like that again as i am getting older and i don't need that much bass of 2 10's or 2 12's so he immediately tried to sell me 1 12 inch sub with an amp in a box he had as a combo special and i was like no i just want something smaller like an 8 or maybe a 10. This wasn't that bad i have dealt with way pushier people than that but still worth mentioning seeing as i told him earlier i didn't want nothing that big.

If anyone takes the time to read this I didn't see any 8 inch subs in there store i don't know if they carry them or if that's something they have to order but i would recommend they carry some. and the reason they only got 4 stars is because i have not yet had any work done by them on one of my cars so i can not comment on there actual work but i was impressed by every other aspect they even have a small waiting area for people like me who have a thing about dropping off there car with no other form of transportation.

Sincerely your average consumer who...

I called this shop earlier in the week because I need to have the wires for my radar detector and concealed console replace, the reason I have the wires ran in the first place is to keep from having wires everywhere around the dashboard, the wires was ran by a shop no longer in business several years ago. I explained in detail on the phone what I need done and ask if I can make an appointment for Saturday, they guy told me they don’t take appointment this time of year, it’s first come first serve basis, he told me they are open at 9:00am on Saturday if I want to come in then. I arrived at the shop 10 minutes before the shop open and was the forth person in line. I got up to the counter and was waited on by a Jesse James wanna be guy. I told him what I needed done and he immediately told me he won’t have time to work on it today, he proceed to tell me Saturday is the busiest day for them so I will need to come back during the week when they have time to work on it. WTH, I’m the forth person in a first come first serve basis service, and he know they don’t have time to work on it? If they only have time to work on the first three customers, how will they have time to work on anyone else behind me? This is the biggest BS I’ve ever heard since they don’t close until 6:00pm. So I decided to play along and ask if I can make an appointment then, and he told me they don’t take appointment, it’s first come first serve basis. Really? I’d respect them more if he can just flat out tell me since I didn’t buy anything from them, and all they can make out of me is just labor, it’s really not worth their time, he doesn’t even have the balls to tell me that, what a loser with a capital ‘L”. I don’t understand why they don’t tell me they will not work on anything that is not purchase at their shop when I was on the phone with them, instead wasted my time driving all the way out there. You are WARNED! If you are not planning on spending money to purchase one of their stereo systems, remote start, etc., don’t waste your time and go to their shop no matter what they tell you on the phone. To be honest, with an attitude like the guy I encountered, why would you want to do business with them? This is by far the biggest waste of time and worst experience in my life. I wasted 3 hours of my life that I will never get back. Too bad Google doesn’t have negative stars because they are not even worth 1 star, it’s definitely 1 star too...