Club Pilates — Attraction in Indian Trail

I cannot say enough positive things about Club Pilates Indian Trail. As a dedicated advocate for leading a healthy lifestyle, I have had the pleasure of trying numerous fitness options, and this studio truly stands out as a gem.

First and foremost, the instructors are incredibly knowledgeable, skilled, and passionate about what they do. They create a welcoming and encouraging environment that is conducive to personal growth, no matter your fitness level. They take the time to understand your individual needs, providing personalized attention and guidance to ensure each session is effective and safe.

The variety and quality of the classes offered are exceptional. Club Pilates Indian Trail manages to strike the perfect balance between challenging workouts and enjoyable routines. Every session brings something new and exciting, incorporating a combination of mat exercises, equipment workouts, and targeted exercises tailored to specific body areas. The studio is well-equipped with state-of-the-art machines, guaranteeing a top-notch experience.

The studio itself is beautifully designed and spotlessly clean, creating a calm and tranquil atmosphere that promotes relaxation and focus. The attention to detail is evident in every corner, and the serene ambiance adds to the overall positive experience. It's clear that Club Pilates Indian Trail takes pride in ensuring clients enjoy a comfortable and visually pleasing environment.

In addition to great classes and facilities, the communication and customer service provided is outstanding. From the moment you inquire about their services to booking sessions and attending classes, the staff is always prompt, friendly, and accommodating. They genuinely care about their clients and go above and beyond to make each interaction a pleasant one.

Lastly, I must mention the fantastic community fostered at Club Pilates Indian Trail. The fellow participants are supportive, motivating, and friendly. It's refreshing to be part of a community that encourages and uplifts each other.

In conclusion, I wholeheartedly recommend Club Pilates Indian Trail as an exceptional place to practice Pilates. You will receive nothing short of a first-class experience, with fantastic instructors, a broad range of classes, and a beautiful, welcoming environment.

Disclaimer: This review was based on my personal experience and is not sponsored by Club Pilates...

Update: A manger did reach out to me, and a refund was issued for the overdraft amount. Aside from terminating my contract, my expirations with this gym was excellent. The instructors are knowledge and helpful, and everyone i infected with, clients and staff, was very friendly and welcoming.

I would NOT recommend this club. The instructors are great however, their business practices are underhanded. I signed a 3 month contract (minimum requirement) which required a 30 day written notice to cancel. My 3 months ended on June 2. Since the contract gave no information on how to submit written notice (no link or email, etc.), I have verbal notice at the front desk on May 1 (32 days prior to the end of my contract). I asked the girl at the front desk about the written notice and she said that she wrote it in my account and that was all they needed. She then told me a manger would reach out to me. A manger reached out to me on May 10 trying to retain my business. When I still said no, she said she would send me a cancelation form. Later that day, I received the cancelation form which was dated May 10. Before signing, I called the club to verify my cancelation date and was assured that the May 1st date was noted on my account and as long as I got the cancelation form to them by June 1, I would not be charged. Apparently, I was lied throughout the process. On June 2, I was charged for another month. I called them again on June 2, and left a message. It has been 10 days, and no one had bothered to call me back to try to straighten this out. Maybe their is no way for me to get my money back, since I did unwisely sign a document that was not dated based on my actual notification date, but I may be able to stop others from falling into the same trap. Do not sign a contract with this...

I'll start by saying the classes and instructors themselves are amazing. Pilates is my favorite way to exercise and I wish it had worked out. Unfortunately my poor experience is with availability and customer service. I have been having issues where I was getting Waitlisted for classes. My availability isn't 100% open and their classes are very popular - it just wasn't working out. I did reach out and they offered some troubleshooting advice to get into more classes ("reverse booking"). Unfortunately it still didn't work (I started my booking at the end of the month and worked my way back, but only got Booked into a class the very last day of my billing cycle, the rest were still Waitlisted). On average I was actually using 6/8 classes each month. I'm in my third week of my current billing month and haven't been to a single class. When I reached out to cancel, not only did it take 5 days for them to respond, I was essentially gaslit that I wasn't booking things right and everyone else is getting into their classes fine. They also are going to charge me for the next month regardless. So I paid for this month and haven't been able to get into classes (and will not be returning anyway after this experience), and now I have to pay for another month and have the same issue? I hate I have to even leave this review, but this is simply not a good faith way to run a business.

---UPDATE OCT 2023 Lowered to one star because they keep charging me. What is going on at this business?? I haven't attended a class in over two months, officially cancelled last month and I've been hit with three charges. Absolutely unreal. Save yourself time, money, and the headache and find a studio with business ethics, or just find Pilates...