Union West Regional Library — Attraction in Indian Trail

There was a young man in the “quiet study space” who was repeatedly running back and forth while making loud grunting noises. His behavior appeared unusual and possibly related to a medical condition, as I had previously seen him run into the doors and injure himself on another occasion. While he did not get hurt this time, his presence was disruptive and unsettling. It was very difficult to concentrate in the “quiet study space” under these conditions.

I was also concerned for safety, as he could easily collide with another patron or a table, potentially causing harm to himself or to others. If staff ignore behavior like this, it not only disrupts the intended purpose of the space, but could also create legal liability. Should he injure himself—or worse, injure someone else—the question arises: who is responsible if warning signs were observed but no action was taken?

It would have been helpful if library staff had been more attentive to the situation and intervened—either by redirecting him or, if necessary, asking him to leave the study space. From my perspective, staff oversight in this case felt lacking, as his behavior was unusual enough that it should have been noticed and addressed to prevent both disruption and...

My first time at this library and I made the mistake of sitting in a chair that was reserved for people who needed to print. There were no signs stating the seat was reserved for printing just a chair with a printer a few feet from it. Had I known I never would have sat there. Shortly after I sat, within seconds, the young lady at the desk in the room facing the “chair” quickly asked me to move. Keep in mind there was no one waiting to print, and the library was practically empty. I only sat in the chair to search in my phone for a screenshot of a book I intended to check out. It probably would not have been an issue if a patron needed the printer and I was taking up the space or I was there for a minute or more but the way this individual ran up to me as if I’ve committed a felony was disturbing. I guess she wanted to feel as if she needed to have something to do because clearly sitting at a desk in a library without patrons can be boring so if that’s what made her day, mission...

My special needs child and myself have been coming to this library for years and never had a problem until today. Each month they put out a craft, age appropriate for children to take home to complete. After I had picked up a craft for us to complete, I was confronted by one of the librarians and told that per their supervisor after today I could no longer take one of these crafts for us to complete since my child did not fall into that age group. I let the librarian know that they are discriminating against my child. This library doesn't put out crafts for Special Needs and it shouldn't matter how old they are physically. As far as I am concerned they are violating the Americans...