Ace Hardware Indian Trail — Local services in Indian Trail

I went to Indian Trail hardware Saturday morning needing a weed eater. Not something I plan on having to use a lot, just touch ups after the man who mows finishes every now and then. I had been to Walmart and did not find what I wanted. The thought of going to a big box store was not something I wanted to do on a Saturday. I really wanted a Stihl and I knew that was something Indian Trail specializes in. To make a long story short, the 2 employees showed me what they had and it was better for my situation. I was able to sign up as an Ace member and got 50.00 off! Did I spend a little more?……maybe. Was it worth it….YES! My wife was surprised I got home so fast. Time and service are worth so much. You can’t get that at big box stores! This place...

Worse customer service!!! I bought an item a few days ago, so we change our plan and I decided to return I explain to the cashier, I have been charged the wrong price, on one the item on the receipt it showed 3 items for $ 6.99 each but the price of one of the items were $ 9.99 so on my day off I went back to the store and try to be honest and explain what happened to the cashier just have to give me back $ 6.99 that's what I paid, for me it would have been easy to say I do not have the receipt, give me a store credit - in a few words the cashier told me that she could not give me the $6.99 Because I didn't pay for the item. YES- I pay what they charged .. it's so...

They sold us a lawnmower that was out of the box, told us it was ready to go, manual in the bag. No manual, bag was empty. We started it up, and it dies almost immediately. ACE would not help us out. We called manufacturer, who sent us to a repair guy in Charlotte (who was very nice), who told us there was no oil in the mower. Called ACE, who employs people that don’t understand how to have a phone conversation, eventually spoke to a woman that said, “we won’t take returns as soon as you put gas into the mower.” Be prepared for a run around if you have an issue with anything...