Carolina Made Inc — Local services in Indian Trail

Got the classic "We want to help you, but we can't" after they messed up my order

I ordered a bunch of t-shirts through a wholesaler. My event is tomorrow, and the shirts were delivered today. All the sizes are wrong. I saw on the invoice that Carolina Made was where the t-shirts came from, so I physically drove to their warehouse to ask if they had more of the sizes/colors I needed in stock l, and I told them I would pay additional for it and take it to the screen printer myself to have them made correctly. The manager at the front desk told me they had the sizes and colors in stock, but couldn't help me because they only sell to wholesalers.

I calmly explained that I understood that, but this was their order that they messed up through a wholesaler, and I didn't have time to wait for the wholesaler to contact them because my event is tomorrow. I offered a second time that I was willing to pay whatever he needed, I was willing to order whatever minimum amount of bulk I needed to, I just needed the shirts so I could bring them to the screen printer. That's when he got agitated and told me "I want to help you but I can't, we only sell to wholesalers".

A third and final time, I reiterated that they had screwed up the order through a wholesaler. This was on them to fix and I was willing to pay additional even though I shouldn't have to. He told me The only way he could sell me anything is if I became a wholesaler which is a process that takes a couple days at least. Has to be the worst customer service experience I've ever had.

Awful experience and they won't even own up to their mistakes or correct it even when I literally am willing to pay additional fees and bring it to the screen printers myself. What's the use in having the inventory if you refuse to sell it even when you're at fault?

Wish I could give it zero stars - you should take your...

I can’t say enough good things about Carolina Made and the exceptional service they provide!

I’m a second generation screen printer whose father started doing business with Mr. Cherry and Carolina Made when their Catalogues were a few sheets of black and white paper stapled together. (His words)

It’s no coincidence that the relationship my father began over 30 years ago with Mr. Cherry continues today through myself and his three children—Tripp, Trigg, and Tracy.

Recently, I placed an order that had some last-minute changes. And upon reviewing my invoice realized that I had made an error with the original order.

(At this point they had been closed for nearly 30 minutes!)

A Sane person would have accepted defeat, but I couldn’t help but remember all of the many times in the past that they had come through in the clutch. so I immediately reached out to them.

And wouldn’t you know it (nearly an hour after closing and just before Labor Day weekend.) I got an email back that they had made the necessary adjustments to my order.

their team, especially Miranda, went above and beyond to make this happen

The quick turnaround and responsiveness were lifesaving for me, as the order was for one of our biggest clients, and I was under a tight deadline.

TLDR;

I just had another positive experience that reminded me that I should’ve left Carolina Made a 5 star review years ago.

“If you need a reliable, responsive, and customer-focused supplier, look no further than Carolina Made. Their service is absolutely top-notch, and I highly recommend them!”

Thanks to the whole Carolina Made ‘family!’

I look forward to our continued business...

Horrible customer service and packaging of products. We've repeatedly asked that our items be shipped in boxes, not bags. Trigg Cherry, family member of the owner and "vice president", likes to blame UPS. Please feel free to contact us for the email exchange we had w/Carolina Made where Mr. Cherry accuses us of "avoiding his phone calls". Absolutely unbelievable. We chose to email him for this exact reason...so that we would have proper documentation of our exchange, as they ALWAYS make excuses for the damaged products, and blame the shipper. Our 6lbs. of products arrived in a torn bag, dirty and unusable. We requested a call tag for the damaged merchandise (1 piece was damaged) and his response? "Just keep the item because it would cost more to get it back than its worth" What about the fact that we now have a damaged item we can not use? Why would we want to keep it? We've had this issue w Carolina Made since 2014, which is why we ceased using them. We've called numerous times & asked that our account be flagged to ship only in boxes. We gave them one more shot & this is how it turned out. We don't have time for such nonsense and will no longer use them. ...