Sophia's Bridal and Tux — Attraction in Indianapolis

Zero stars should be given. I’ve debated about telling my story with Sophia’s for almost 8 months now. But I think other brides should know. I was pressured into buying my dress that day due to it taking 6+ months to get in. Went to check out they told me if I didn’t pay for the whole thing upfront then a $100 fee would be added to the total “to lock in the current dress price”. This is on top of another $100 I had to pay for insurance during shipping. My dress is square neck, but I didn’t want that. I knew Sophia’s didn’t do alterations, but I asked the lady if she knew roughly what alterations for a dress normally cost & to alter the top. She told me roughly alterations are $300-$500. I talked to two different alterations people. Both which quoted me well over $1000. I would have never picked this dress if that was the case. Also, while at my appointment I picked out a veil, but wanted the veil shorter. The lady made a few phone calls and then told me I didn’t need to order today, but when I did She was just sure the veil would be cheaper due to it being shorter. A few months go by and I call to order the veil. At this time they tell me the veil shorter is now a custom order and would cost the original price plus a fee for custom order plus tax & shipping (obviously). I confront them about this and tell them what I was originally told and they don’t have anything to say. I ask to make an appointment to possibly find a new veil. I go in a few days later to try veils on. The girl comes out and says oh your dress is in. I said WHAT it hasn’t even been two months. I said ok well I wasn’t expecting to take a dress home so can it stay here until alterations. They inform me I must pay to keep it there, even though it wasn’t due in for another 4 months. It came in a clear bag so how do you keep a big wedding dress hid in your home (fiancé did not want to see it) for almost 8 months?! I’ve expressed how terrible my experience has been with them and I have gotten no apology from anyone higher than the girl working the desk.

Through all the bad we still tried to give them a shot at ordering suits through them. Should be easy due to us only needing the white shirt, pants, and jacket. They told us due to us getting more than 6 we’d get 1 for a discount price. We were given a quote and told them we’d return to order. We go back to order and they have changed the price on us. They also told this time due to us not getting the full suit we no longer got 1 for a discounted price. Oh and due to us wanting the plain white shirt we now had to pay an extra $8. The reason I know they were ripping us off on suits is because I traveled 2 hours away to the town we are getting married in and spoke to the suit company there. They rent their suits from the same place Sophia’s does and prices were very different.

And now I’m stuck with a wedding dress I dislike.

If you want a stressful and horrible wedding planning experience go to Sophia’s. If you want to be treated fairly and actually LOVE your dress don’t go...

This weekend was my first time trying on wedding dresses. I made several appointments at salon around Indy. Beloved Brides was my second stop. I had an appointment, but showed up a little bit early because we left early allowing time for traffic and potentially bad roads due to the weather.

When we walked in, I explained that I had an appointment, but knew that I was early. The girl at the counter told me I could go wait at Starbuck's down the strip or if I really wanted, I could have a seat in their waiting area.

Despite having an appointment and showing up early, we still had to wait until AFTER my appointment time to talk to someone. The girl who I spoke to first was friendly. She asked me what I was looking for, etc. She took my measurements, but she took them OVER my clothes. I was wearing a pretty chunky sweater, as it was snowing outside. She did not account for any of the added bulk caused by my sweater.

Now I get that this store is an "off the rack" salon. I did not expect to have a huge variety of dresses to try on in my size, but I thought if I could find a dress I loved for a reasonable price, great.

When I got back to the dressing room, they had pulled several dresses that they thought would fit my style. 3 of the dresses were ones that I said I KNEW I did not want, so the answers I gave during the question session at the beginning of my appointment went out the window.

There were a few dresses I wanted to try, some of which were available for order. One of the samples was a size 8, which I am not. I knew it would not zip all the way up, and I would have to use my imagination to get the full effect of how the dress would fit once it was in my size. However, while I was pulling the dress up, the consultant I was working with kept saying, "Now this dress is a size 8, and it is a few sizes too small for you, so I won't be able to zip it all the way." She repeated the same thing for each dress I tried on.

I know I am not a size 2, but I am by no means "plus size." I have an athletic build with muscular legs and a broad back/shoulders. I did not appreciate that she kept repeating that the sample size dresses weren't going to fit me. I feel a consultants job is to build you up, make you feel good about yourself, and find a dress that flatters your figure and shape, whatever that might be.

I wanted to cry. I left feeling terrible about myself and defeated. I wanted to cancel the other appointments I had set up for later in the day.

My 60 minute appointment was over in 24 minutes. The other group that was in the salon at the same time as mine was offered drinks and seemed to receive much better treatment.

I am happy to say that I did find my dress at another salon, and I had a much better experience with a much more professional...

Here is an update from the last review that I left regarding my terrible experience with the seamstress at Sophia's Bridal. Please see my first review to see the details of the poor service I received.

The seamstress reccently called me to "address" the issue. The entire conversation was her explaining to me how everything I did was wrong and her telling me all of the things I should have done. I am vastly unfamiliar with how wedding alterations are supposed to be as I have, like most, never been a bride before. Her tone was condescending and accusatory towards me. The call was polar opposite to a professional customer service call. I felt extremely uncomfortable speaking with her and her call made the situation worse. I truly just wanted this situation to be handled without aggression or unprofessional behavior, but it wasn't. She then stated to me that she looked at my dress to see what the new seamstress did after I had dropped it off to Sophia's to be preserved. However, she did this without any permission from me.

In addition to the many things I was displeased with, I later found out from the new seamstress that handled my dress that Sophia's seamstress did not remove the lace like she said she would - instead, she cut the lace off of my dress and lied to me stating she removed each one and lifted them higher. Keep in mind, that this is something I paid EXTRA for specifically so that my lace was not cut. At the end, she refused to refund me a dime, not even the money I paid her to lie to me about not cutting my lace... So, if you want an experienced, honest seamstress that will make you feel comfortable do not use Kailyn from Sophia's Bridal! If she would have handled the aftermath better (ie not been so accusatory, defensive and gave me a refund for, at a minimum, the portion she lied about), I would have felt no need to leave a follow-up review but I felt it was very inappropriate and the tone of the call was not professional at all. I had multiple co-workers listen in as I was at work when the call was made and they all stated how unprofessional it was and for me to leave a review. So, I wanted to serve as a warning for current and future brides to say, not only will the seam work be subpar but the customer service is not...