The Vault Pro Scooters — Attraction in Inglewood

i keep ordering off them but there bad honestly I've ordered off them three times one being a 600$ purchase last christmas they were supposed to have 25% off sale thats what they claimed on instagram i later find out it was changed to 20% off which isn't bad but they charged me full price i should have gotten around 120$ off i called in they said they never saw me order on that date which i did they said they would redeem me my money and never did i used the coupon code so i didn't mess up I've ordered off the vault before all three times i have they don't have at least one of the items in stock or they have different colors twice with wheels and another with bars so they don't update there site enough navigating the site seems very easy but i always later figure out that due to them not updating its not what it seems cracked up to be i also tried to talk to them on instagram and just got blocked but i didn't use vulgar language or profanity even though i should have to get my...

I'm so disappointed in the lack of customer service. I ordered the Globber Ultimum when they had the Halloween sale and I was excited to get a great price on an expensive scooter. However, a couple days later they inform me there was a mistake and that scooter can't ship with the flat rate shipping I've already paid. Now they want me to pay an additional $30 on top of the flat rate shipping or they will cancel the order. I emailed them back expressing my shock that they weren't willing to cover the extra expense since it was their mistake. They replied by asking for confirmation that the order should be cancelled. Ridiculous. After the extra shipping it came to the same price as on Amazon and more expensive than Target so what's the incentive to buy from The Vault when I was drawn by the price in the first place? I'll order from elsewhere. Had the company handled this better they could have gained a loyal customer who has 3 scooter...

I live in Pittsburgh, PA and was searching for a pro scooter for my son for Christmas. My first phone call was to see what would work for him. I have no clue when it comes to these things. The man I spoke with was so KIND and helpful! Usually when you call a store to ask for help they make you feel like you annoyed them. NOT THIS STORE! He truly cared about my purchase for my son. Come Christmas time my son finally got to see what Santa brought him. He was so ecstatic. One problem was that the handle bars seemed to big. So I called the store because, well, what do i know. Not one second did the man on the other line make me feel bad or like an annoyance. He educated me and gave me some REALLY good advice. I just want to say THANK YOU VAULT for being so kind and professional. This was the safest and greatest purchase experience Ive had in a LONG time! Keep up the good work. I will be buying from you again. -...