Jiffy Lube — Attraction in Irvine

I came here around 9am Wednesday morning just for a quick oil change and new brake light, but what I thought was going to be a quick in and out service became an all-day headache of mysterious car problems. After dropping off my car for my services, I waited in their waiting room for about half an hour until a mechanic came in and asked for the owner of the Ford escape- me. He informed me they had finished the services, but were unable to get the car to start. Upon further inspection they had somehow forced my car into "Vehicle Transport Mode," disabling the car's ability to drive. I had never seen my car do this in the several years I've had it.

No one in the entire Jiffy Lube could figure out how to fix the issue they had caused, so I called my Ford dealership service dept manager who informed me "they had to have been seriously messing with the car's computer system for that to happen on accident. You'll need to get it towed to the nearest dealership." Great. So, I call a tow truck and am quoted an hour and a half wait. I'm upset, confused and worried about my car- now that it's stuck in a mysterious "transport mode" that I'd never seen happen before ever. What's even more upsetting is that no worker would take accountability on messing up my car to the point where it wouldn't drive, wouldn't recognize my ford key, and wouldn't turn on. Seriously? And the kicker- they still asked me to pay $104 for my services as my car was currently stuck in the service bay, unable to drive, despite everything working completely fine when I drove it up an hour prior. Absolutely ridiculous.

As I'm waiting for the tow truck to come, anxious about what they might have done to my car to get it into this state, a mechanic comes in and tells me that my car is now stuck in the bay. What?? He explains to me that the brake mechanism in my car is jammed and the car won't go into neutral for them to push it out in the parking lot for the tow truck to come get it. So now, my car won't turn on, won't drive, won't recognize my key and now the brakes are jammed?? So, I call the tow company to inform them of the updated situation to which they cancel my towing request saying they won't be able to tow the vehicle until it's clear from the service bay. Fantastic. It's now 11:30am and I've been here two hours longer than I wanted to and now I have no tow truck coming and no idea of what to do. I tell the staff they need to get my car clear from the bay for the tow company to come to which they say they can't because it's a liability for them and they need the tow truck to be able to clear it. Talk about a catch 22.

About a hour or so later, they're finally able to clear it by forcing my car into neutral and potentially screwing up my transmission. I call for another tow truck which arrives two hours later. The Jiffy Lube staff then tells me my car's battery is now dead too. Amazing. The jiffy lube staff says it may have been a battery issue this whole time and that I should possibly replace it. Tow truck arrives and jump starts my car. The battery is fine. The vehicle is fine- it recognizes my keys, no vehicle transport mode, nothing. Just completely normal again, suddenly, after 6 hours.

As I got into my now functioning car, the staff shouted at me to "come again!," as they would love to service me again some time. So disrespectful and incredibly irritating after my entire day was spent spiraling about what they did with my car for this to have happened. I had to cancel my entire day's plan as a result and after all of this- THEY STILL CHARGED ME for my oil change and brake light. I will NEVER be back here ever again, nor will I ever step foot in another Jiffy Lube for the rest of my days. I also caution everyone to stay away, because evidently they have no idea what...

This is the last time I will be going to a Jiffy Lube. EVERY TIME I go in for an oil change they always want to replace my air filter or tell me my brakes need to be replaced or my windshield wipers need to be replaced, even though a week before I just put on new windshield wipers. I can replace my air filter 4 months prior and they'll say I need to replace it again. The cost to get my oil changed, air filter replaced and tires rotated was $150. I have the receipt from my previous oil change and tire rotation at Pep Boys a few months ago, only $63.

This place is a money grab. Jose M. told me next time I come in they can measure my front brakes and tell me how low they are. I asked if they are so low that you think I need to replace them, why didn't they measure them now? His answer was "They just saw they were low and wanted to come in and tell you". Convenient that they want to sell me on something without actually showing me the problem. This has happened before where I was told by a Jiffy Lube member that my brakes need to be replaced and then I head to another auto repair shop and they told me my brakes are fine.

I can't get my money back but I will never be giving them my money again. I've been warned before by another auto repair shop that Jiffy Lubes are full of young technicians fresh out of trade school that don't really know what they are doing and are just starting out. I believe it. I highly recommend everyone find a shop they can trust with more...

0/10 !!!! Don’t come to this place. My mom been coming to this place for 3 years ( she only had her new car for 3 years) to get an oil change. With the type of car she have she was already paying a crazy amount just to get the oil changed but she paid since the car needs oil to run properly and keep up the maintenance. Yesterday her car stopped working out of no where. She never had issues with her car. no engine lights the only thing she probably got done to the car was new tires. Today the mechanic looked at her car and told her she needs a new engine. When the mechanic checked the oil her oil was BLACK !!!!! But how would the oils be black when she had an oil change a couple months ago. The mechanic told her that it doesn’t look like whoever did the oils change drained the oil so that means each time my mom came to get an oil changed all they did was add oil on top of whatever oils was left in the car. He said it looks like the oil hasn’t been changed in a year but she has her receipt of her last oil change. It’s so sad that this happened women already get charged overpriced and lied to when they go to car shops by themselves. I will leave a comment everyday if I have to. This needs to stop the workers need to actually do their job. If it’s not Time for the guest to get an oil change let the guest and be honest don’t just be greedy and take people money. Or if someone comes in for an oil change actually do the job correctly and put the right fluids and...