West Irving Aquatic Center — Attraction in Irving

We attended West Irving Aquatics Swimming Pool located on Conflans road for the first time and as a "black" first time visitor it was a horrible experience for me, my child, and my extended family. Before we attended the center we made sure to read the rules online to assure as black people we did not violate any rules, however, even following the rules wasn't enough. One of my relatives who is also an army veteran wore her army swim attire to the pool which was covered by a tank top. Upon entering the center we all were very visible in our swim attire, we made sure everyone was dressed appropriately, and nothing was said to us by two cashiers about our attire except your fee is non-refundable. We all went in put all of our items in a locker that were not appropriate for swimming, about 20 minutes into playing with our children a Hispanic female lifeguard approached us and said that my aunt could not be in the pool with her top on over her swim attire, we asked why and was not given an explanation. We than began to point out several other whites and Hispanics who also were wearing puma t-shirts, a Hispanic kid was seen swimming in an air Jordan t-shirt, another Hispanic female was seen swimming in an Aeropostale t-shirt, based in the rules none of those items are considered swim attire. I then asked why are they allowed to swim in t-shirts and she stated because they have swim attire under the shirt, however, they did not. As we packed our things to depart I asked the cashier at the desk for contact information for the supervisor and she then stated for what reason, I explained the incident and she rudely stated we are trained to identify what's appropriate and what's not appropriate. Obviously not! And she refused to give us the...

I went to the park last week with my 5 year old grandson and thought this was a great place for kids. They have a variety of water spaces designed for different age levels. There is an 8 years and under pool that has a toy in the center (kind of) and a slide. This area is completely covered so tender baby skin is protected. Then there is the main area with a play area and a moving water area. You just kind of go with the flow (pun intended) The play area has a slide and a huge bucket that fills with water and spills out and gets you really soaked if you happen to be standing underneath. There is also a smaller bucket that kids can fill with a rope pull and then spill on any willing grandma or parent who would be willing to stand underneath. There is also a regular swimming pool where adults can swim without children and very large slides for teens, well actually anyone over a certain height. They do have a concession stand with prices that I consider high but less than the movie theatres. We are planning our next trip and taking a picnic with us as there are tables and chairs in a covered area. I see that one Daquarious Smith is complaining about not being able to wear shorts. I can only assume that this young man wanted to wear the kind of shorts with lots of pockets where you can hide lots of items. I think they are very lenient on what you can wear and I saw lots of heavy ladies wearing shorts and tops. I actually noticed lots of kids wearing shorts but regular shorts and they were allowed to use life saving floats and even the odd toy seemed to be allowed. As I am a senior there was no charge so it was a $2 day for me. We look forward to...

If I could rate this location with a “zero” I would! Today, 7.26.19, we attended the FragilX private event from 10am - 12pm. Keep in mind this is a private event for children with a or multiple DISABILITIES. The life guards including the manager were rude and treated everyone with disrespect.

The children could not swim in all pools or areas.

The children could not swim against the current.

Food had to be out of site.

Life guards and manager said, there were new rules. Rules are posted and there were NO NEW SIGNS.

I could go on and on. Again, the children In attendance have DISABILITIES they do not understand and some like the sensory they on the lazy river to go against the current, reason we reserve this place for a private event.

Because they are disable they are all times with an adult (parent).

If you do not welcome people with disabilities to the West Irving Aquatic Center please post it somewhere in your facility! And if you do train your life guards to treat your visitors with respect and accordingly to the disability they have.

Another thing, the life guards do not look old enough or with the proper training to save anyone’s life in case of...