J Nicholson — Attraction in Jacksonville

Oh how I hate even given this shop a star. I visited this shop on May 6th. I was looking for a MOG gown. When I entered I was greeted by a very nice young lady named Marissa. She asked me what I was looking for, the date of the wedding, my color choices, and my size. Gave her all the info. I specifically told her what I did not want. She took me over to some dresses and immediately this old lady takes over. She starts asking all the same questions that Marissa & I already went over. She then starts showing me dresses and I am telling her no. She’s showing me dark colors, dresses with huge bows on them, I’m telling her no. She then tells me “I think you need to buy a dress off a department store rack”, I told her no I do not. I should have walked out right then. She walks away because other customers walk in. Marissa comes back to me and starts showing me other dresses. We walked around & I seen this gold gown that kinda caught my eye (wasn’t concerned about the price) we found another dress that was on clearance that I really liked. I wasn’t sure if it would fit, I asked if I could try it on, I was able to. Valerie showed me into a dressing room & told me to let them see what the gown look like on. I tried it on, but it was too small. So I came out and handed them the dress. I asked Marissa if I could try on the gold gown. She said yes. The old lady goes and gets the gown and brings it back to me & rudely says “Do you know how much this gown costs?” Now this is the second time that this old bag has insulted me, I was not gonna put up with it. So I said to her “do I look like I can’t afford to buy your gown?” & she said well no it’s just that we have so many people try my gowns on and yadda, yadda. So it didn’t matter if I loved this dress or not, she wasn’t getting my money. If I could have just done my business with Marissa or Valerie, I might of bought the gown. But, after dealing with the rudeness of that old lady, there was no way in hell she was going to get my money. I guess she doesn’t know that us “Northerners” have money. I left her shop & went up the street to It’z Fashion & bought my gown. Itzela Marshall was wonderful & pleasant and not once did she insult me. Girls if you are looking for a gown, run to...

HORRIBLE CUSTOMER SERVICE. The older woman in the store who I assume is the owner is very rude and got offended when I said I didn't like some of the dresses she wanted me to try on. I had an unlimited budget, but most of the dresses were UGLY and I have seen them elsewhere for half the price. Even if I had found the dress of my dreams I wouldn't have bought it there solely based on her bad attitude. The owner is very prejudice. I was helped immediately since she saw me pull up to the store in my Lexus and I'm a "well put together" person with a Louis Vuitton purse. There was another person in the store who was ignored the entire time and then eventually helped by someone else and was told she "shouldn't even bother looking at those dresses." That was extremely off putting to me.

I brought my son with me who is 23 months old. When she saw him she stated, "UGH! You brought a child?! Make sure he doesn't touch anything!!" First of all, my son is very well behaved and sat patiently with my sister on the couch who I brought to babysit him. It's not like I brought my child and let him run lose in her store. He was being supervised. I tried on a few gowns, which were just ok. I asked if I could get one dress in a different color and she replied, "No. It's yellow. The color isn't going to change." I assume you can't order different dresses if the color or size isn't right? I also tried on a dress that she stated, "No one has ever tried on before" and once I had the dress on she rudely instructed me to not touch it or pull on it. How can I tell if it even looks decent if I can't pull it up to my body? It was just hanging there on me and she wouldn't allow me to touch it. RIDICULOUS. Shop elsewhere.

There was a young girl working in the store. I didn't catch her name, but she was extremely nice and very polite to my son and I. She was helpful. If the owner knows anything she should stay behind the counter and let her hired help sell dresses because they can do a better job...

So disgusted by how I was treated at this store. I had a charity event to attend and needed a dress last minute. My mom & sisters have always bought their dresses here and I remember how rude the owner always was. She really hurt my mom's feelings before my sister's wedding 15 years ago. She used to have a picture of my sister in one of her dresses on the wall. I personally never liked the dresses she carried, However, I didn't have the time or effort to drive to Saks in Raleigh. I reluctantly went to J. Nicholson...the owner said hello. She was helpful, but kept telling me I couldn't fit into the dresses I was looking at. I'm only 5'1 and I'm sort of chunky, but the dresses she was bringing me was something my grandmother would wear. They were also HUGE. She kept saying "they could take it in." How about you let me try the dresses I was looking at? I think I know how to eyeball my own size; I've been buying clothes for myself my entire life. She clearly didn't know how to pick my size, since the dress was so big they would need to take it in. She absolutely insisted that I wouldn't be able to fit into the dresses I was picking. Females are sensitive to these types of things. I wear a 29 in jeans. I'm very short with a big chest so I look a lot heavier than I am. To only pick out 2 dresses out of an entire store because you think I look like the size of a house is offensive & it hurt my feelings. The same way she hurt my mom's feelings 15 years ago. This is a tragic loss for your store. I brought my standards down to shop in her store due to time. Luckily, my personal shopper at Saks took care of me. I called her crying and she overnighted some really great dresses. I ended up with a Blue Zac Posen dress that was $4000. Guess what? It was a size 8! All these awful reviews and you would think she would figure out how to treat her customers. I don't think the vast majority of your clientele is...