Staples — Attraction in Jefferson City

I just had an incredibly unpleasant experience getting 6 photos copied. the young woman at the Copy Center was not only unhelpful but argumentative about every thing that I discussed with her even the paper cutter that I was using. Every time I tried to express to her a preference in saturation or photo size instead of taking into consideration my wishes for listening to what I said she argued with me about their copying system and how she had no control over the machine she answered questions that I did not ask making assumptions about my knowledge of the printer she was using and at one point also told me that I was not allowed to come back there and look at the screen which I had never asked to do yet only wanted to see the print first before she printed off all 6 of them however when I mentioned this she blamed me for going to the bathroom and not staying there. The paper cutter in which she rushed over to stop me from using and then took from my hands bringing me one that was more dangerous without a guard and a dull blade that would have damaged the photos I was trying to trim was a horrible cutter yet the one that I was using was one that I would typically use at a FedEx Kinko's. During this time the unhelpful argumentative employee whom was more interested in making assumptions and blaming me for anything that I open my mouth about from the saturation of a photo to the size of them rather than just simply helping went and got the manager to I guess, tell on me, for using the wrong cutter and when the manager came over he was apathetic to any of my complaints, nothing was accommodated, for my complaints were pretty much ignored and I stated to the manager that my experience in the past with other employees had not been as unpleasant as my experience today. Regardless of my obvious dissatisfaction with the minor task of making a mere 6 copies of photos I was charged full price (8 dollars and some change) though it felt like I was being charged for arguing with an employee at this staples. I once again upon leaving expressed how unhappy I was with my experience and the manager offered me a weak "I'm sorry ma'am." I told him at that time that I would never come back again. If I could rate this staples in Jefferson City a negative star I would because I have never had to go through so much hassle for the simplest of task. The work ethic at this particular store has got to be unbelievably poor and the worst management team I have ever seen because as I was walking past the windows I noticed an employee at a different station behind a cash register on the other side of the store looking at me with a look of distain as I walked past the windows leaving which implies to me that in this store the customer is always wrong. I noticed immediately I was not the only customer writing a very poor review on this staples in Jefferson City. Quite unfortunately I am still unhappy with the outcome of the copies themselves and I'm sitting in my car trying to find a different office center or copy center to go have...

I'm not usually one to complain about customer service, but this was beyond disappointing. I started off the night calling the store to see if I could bring my broken laptop in without the receipt but with the warranty and original box. The girl taking my call was very mumbly and hard to understand, but she said that it would be fine. So I proceeded to drive the 30 minute commute from my home and arrived at the store. When I entered, I was ignored and probably would not have been helped if I hadn't approached someone. 3 of the 4 employees I saw were sitting around doing nothing. When I told the employee who helped me what was wrong with my computer, he looked at me like I was stupid and said, "That's not right," which is a no-no in customer service. He then proceeded to tell me if I was right I was going to have to pay $360 to get my device fixed without even glancing at the warranty or looking anything up. When I mentioned the warranty, he had no clue because they stopped selling them before he worked there (less than 2 years ago.) He asked another employee who shrugged, said "I don't know," and was absolutely no help. Then the two proceeded to tell me I was going to have to come back tomorrow morning and talk to someone else to see if it could be covered. Neither attempted to look anything up, call for assistance, or do absolutely anything to solve my problem. I am a college student and a photographer so I rely heavily on my laptop for both school and work, and now I wasted an hour of my time for nothing. I'm very disappointed and do not recommend visiting this store. I will be taking my device back to the Sedalia store where it was purchased even though I will be driving an hour and a half...

Before going to the store I called and asked about the status of my online order that I had not received an email stating it was in store. The man on the phone put me on hold for an extended time and ultimately came back with “it’s on the truck to be delivered tonight.” Just before closing time I went to the store to pick up my order that was supposed to be there. I assumed there was no email because they were busy and I needed the item right away. I went to the customer service counter and a male employee who was checking out a line of other customers a few lanes over yelled “what do you need”? I explained I needed to check on an online order. He used his radio to call for help, at which point another customer said, “good luck getting help he’s already called for help three times and no one comes.” I see a young female employee look over and make eye contact with me. She starts walking away and looks at me again. I motioned that I needed help the third time she looked at me at which point she visibly sighed and finally, slowly came over to help. I explained the issue with my online order and she typed on the computer and just said “it’s not here I can’t help you.” I expressed my frustration with my order not being there when it was supposed to be and asked about other options to get my items that were in stock in the store, but was dismissed and told that the online prices could not be honored. I left without my items and no solution to get my things in the time that I needed them. Very...