Planet Fitness — Attraction in Jersey City

*reducing from 5 to 1 Stars

Big location sure, but machines break and stay broken for weeks on end.

Parking lot was tolerable when they opened in colder weather, we get it but summer came and went and they still haven’t repaired these massive pot holes all over???? Nor is it ever, ever cleaned. Garbage, trash, bottles, gross. The wind is not a cleaning agent fam.

The free high schooler workout thing is wild but I get it, it’s marketing. How about you make it $10 a month for them and you’d get the more serious ones, not everyone in all local high schools after 2pm. It’s literally like parents can get rid of their kids for the afternoon but the public has to deal.

Lastly, and this drives me insane - both water fountains (in a single bay) for this massive location has been out of service for literal months. The employees and management I ask about it don’t care. No creative thinking. How did two machines break at once? Can’t you call a service person? These aren’t custom machines…. Athletic areas need water to rehydrate/recover. If corporate is dragging their feet to fix or send replacements, push them to install a temporary solution instead of being fully stocked on pricey Aquafina that are destroying our environment and most of us don’t want to buy…..

Also management if members bring things up to you, don’t talk to them like they’re idiots. You’re a manager because you’re supposed to take feedback and do something with it, not sass us like we know and/or should just grin and bear it. We pay for this place and all the annoyances, but some are just too annoying to keep ignoring (like the water fountains).

Old review:

Finally opened and a very big location.

Asked mgmt on here to reorganize and put the garbage cans near the paper towel holders and they tried. A few more logically placed sets and this place will be perfect.

Members, can you put rerack your weights by the smith machines? It’s annoying to have to wait forever then empty the machine before use on top of it.

Also try not to do full length workouts on the smith or free weights during rush hour. You’re not paying for a private gym.

Otherwise add a few more benches in the locker room and spraying the showers out better before closing and this PF would be almost perfect.

Also staff is generally very nice!! Great work...

Whoever designed this gym really dropped the ball on the cardio and weight machine balance, there are way more treadmills, ellipticals and other cardio machines then weight machines.

Literally only one ONE weightbar rack for the ENTIRE gym, 3 bench press machines cause the other is broken, only 3 arm resistance machines But your always waiting to hop on one of the 4 spots cause there’s only one of each different resistance mode to use, not enough chest press machines and definitely not enough free weights.

If your standing outside in front of the gym you can see they could have expanded the gym more on the right which could have been entirely dedicated to weight lifting, this place used to be a wholesale liquidation store and I def remember it being incredibly huge inside so the def closed some of the space off which doesn’t make sense to me.

The staff for the most part is ok, I don’t really interact with them other then checking in, one of the women with curly hair was helpful on getting my guest pass set up which I never did before she was nice, and the older janitor is a nice dude as well.

Locker rooms are nice and big and I never had issues with the bathrooms being dirty, people gotta understand some people are downright disgusting and will make a mess and walk away not giving a damn. I used to be a janitor for years so I know how annoying it is to maintain cleanliness, only thing you can do is constantly police the area as much as you can.

One big thing that got me upset was the water fountain not working at all, that’s a health and safety hazard right there and most people don’t bring money to gym to pay for drinks, they need to fix that ASAP before someone starts a lawsuit cause apparently it’s been broken for a while now.

Overall this isn’t a bad gym it just needs more weight machines and weights in general, it’s only a 15 min drive from my house to there and getting out of work I just get off the 1&9 bridge from Newark and it’s right there so it’s super...

I’m overall enjoying the gym so far—equipment is new, pretty spacious, locker room is clean. Four things would get things to the next level:

1. Parking lot needs to be resurfaced. Seriously it’s like driving on the surface of the moon and it’s very confusing where to enter and exit the lot. (In fairness, there is construction happening on the lot next door, so maybe it’s a work in progress).
2. Keeping weights re-racked. It would be good to have staff periodically make the rounds to get dumbbells re-racked. People just take them to work out in other parts of the gym and don’t bring them back. Good luck finding a pair of 25lb weights at peak hours. You gotta go hunting for them. Either PF needs to do more to get the weights back where they belong or we’re just going to need more weights in the 15 to 50lb range.
3. Periodic wipe downs of the bathrooms. I can only speak to the men’s room, but people do make a mess. Before and maybe once during peak hours, having someone wipe down the surface around the sinks and mop the floors would keep things a little nicer. It’s gross coming in to wash my hands and the counters are all wet.
4. Hand sanitizer dispensers. PF does have spray bottles and paper towels to wipe down equipment, but I’d like a little hand sanitizer to keep myself clean after touching a bunch of equipment too.

Keep up the good work! I really think this could be a...