The Home Depot — Local services in Jersey City

It goes without saying that if I could post zero stars in this review, I would, but one star is what i have to post to make this point...

On October 10th, 2016 I took my pressure washer in to Home Depot on 440 for an estimate to repair it. I was in a rush to get it repaired because of the imminent cold weather and I made sure to ask, "how long it would take to get an estimate" and if I were to approve the estimate immediately, "how long would it take to get repaired".

I was told that I would have a repair estimate in 3-5 days and if i approved it right away, I would have it back in a week from that point. Do the math...It's pretty simple! That's about 12 days! Add 2 extra days for maybe someone being sick, or cancelling, or waiting for an ordered part what have you. That gives you 14 days. Lets be nice and add another 2 days. Thats about 16 days.

The reality is even after the first week was over, I never as much as got a call. So, after about 10 days I walked in to tell them I hadn't gotten an estimate yet and really needed to get it back right away. I was told by the evening attendant in the service department that she didn't work in the department but was just filling in for the evening and didn't know how to look it up on the computer.

I came back the next day and the attendant at the service department (different one this time) looked it up and said its at the RLC (not sure what that stands for) and "they're waiting for you to approve".

Naturally, I asked, "to approve what?" Since no one has called me to say a word. He then back-tracked and said, "I'm not sure." he tinkered around a bit on the computer and said you'll have to call the Home Depot Repair Contact Center and gave me an 855 number to call. I called the number , and to say I got no where is an severe understatement. I told the woman who answered the phone my dilemma and told her I just wanted my machine back right away so I could have it repaired elsewhere before the change of weather. She apparently looked up the ticket number and told me that it would be impossible for me to get it back in under 2-3 more weeks because it was unaccessible on some trailer that was blocked. I told her that this was unacceptable and I wanted to speak to a supervisor. She told me that she couldn't get a supervisor and that was the answer I would get from anyone else anyway. I asked again for a supervisor and she again refused.

So I went back to the store to get some more detail on what all the delay was about and again was told it "was out" and I just had to wait!

I then called Home Depot Corporate in Ga and spoke to Nickie. She told me she would call and email the store manager and I would here back from him. He called me and offered to rent me a machine and when I brought it back at the end of the day would credit me. Well, I don't want a 24 hour rental, I just want my machine back that I never approved to leave the store in the first place.

Here we, almost 4 weeks into it (25 days to be exact) and I was just told again by the assistant store manager that I "just have to wait it out".

Sadly, I just went through a little over 17 years of credit card statements and realized I have spent over $180,000 on tools, supplies, building materials, kitchen cabinets, etc in this store, not because of any other reason than they are around the corner from my house.

From now on I'll just head in the other direction and make Lowe's my go-to home...

I ordered an item at the Home Depot Store located on NJ-440 in Jersey City through the online ordering option, where you order online then go to the store to pick the item up. The stores website stated that they had the item in stock. About an hour after the order was replaced i received an email saying my order was cancelled, without any explanation why. I drove to the store shortly after i received the email and asked an employee where the item i had ordered is located so i could get it myself. He looked at me as if i had three heads and said he had never heard of that item and said that they do not carry this item. I proceeded to describe the item and explained how the website said it was in stock and how i had placed the order online and how it was cancelled. The employee still said he had no what i was talking about. After about 10 more minutes of this, i showed the employee the item and the online order i had placed and he said, "oh yes i was the one who cancelled this order." I asked how he just went 10 minutes without realizing he was the one who cancelled the order for the item we just discussed in detail. It was very clear this employee cancelled my order without even searching the store. I went to another employee who gladly showed me where the item was (there were many in stock, as the website stated). I am not complaining about the store, just the one employee who clearly did not want to do his job, and lied to my face repeatedly. If the store manager sees this, please note that this employee needs to be removed and is a bad representative of a good store. Who knows how many other people he has messed with and how much business he has lost the store. He is Caucasian, medium build, bald head, glasses, very pretentious attitude. i normally would not write a review but this man was the worst employee i have ever encountered. Keep an eye...

As a frequent visitor to the Home Depot in Jersey City, I must express my ongoing disappointment with the level of customer service and organization in the store. Despite being a regular customer, I have consistently encountered several issues that hinder my shopping experience.

One of the major problems is the lack of readily available assistance. It is disheartening to see that even with repeated visits, it is difficult to find someone to help me when searching for a specific item. I often find myself waiting for an unreasonable amount of time, sometimes up to an hour, just to have a staff member show up. This is not only frustrating but also a waste of my valuable time.

Furthermore, the store's self-service system leaves much to be desired. The shelves are frequently disorganized, making it a challenge to locate the items I need. It is frustrating to search for products only to find that they have been misplaced or mixed with unrelated items. Additionally, I have noticed numerous occasions where price tags are missing or incorrect, requiring me to seek assistance from a store employee to obtain accurate pricing information.

Considering the frequency of my visits, it is disheartening to see that these issues persist over time. I had hoped for an improvement in the overall customer experience, but unfortunately, that has not been the case. It is crucial for Home Depot's management to address these concerns promptly and implement measures to enhance the availability of assistance, improve organization, and ensure accurate pricing information.

While Home Depot may offer a wide range of products, the consistently poor customer service and organizational issues greatly diminish the overall shopping experience. I hope that my feedback, as a loyal customer, will be taken into consideration and result in meaningful improvements at the Home Depot in...