BEAR CREEK ROLLER RINK — Attraction in Jersey Village

Oh gosh, the excitement of visiting the skating rink and celebrating my niece birthday party was planned to be a fabulous evening of food, laughter and skating. I wish I could haven given this place a three star for the DJ and skating atmosphere. However, the excitement was abruptly halted because of the evening shift male manager.

The father of the birthday girl is in a wheelchair and while there he was told by the manager/shift lead that he could not be on the skating floor. When we began to question the reason why, the manager said “because it’s our rules and it’s for other safety, it’s because some one can run into him or he can fall.”

I told the guy I understand that but, this is a skating rink people are going to fall and trample over each other. As I pointed to the scenario taking place on the floor as I was giving the example.

When we asked to see the company policy we were told he didn’t have it. When we asked to talk to another manager he said there is no one. When asked to speak to the owner, we were told he would call the owner. When we asked to be given the owner contact information (phone number or email) the manager refused to provide.

I began to explain to the manager that my brother paid to have his daughter birthday party at this establishment and it’s not right to discriminate against him just because he’s in a wheelchair. My brother told the manager he researched it just to see if it would be weird to go to a roller skating rink or event. He found out wheelchair individual are welcomed at skating rinks. When my brother showed him using his cellular device, the manager said that just google. The manager said skating rinks are privately owned and not all allow people with wheelchairs to be on the floor. (But yet he never showed us the policy). The manager proceeded to say you are trying my patience. And I don’t have to rationalize with you, and if you don’t leave I’m call the cops. My brother got angry and cussed the manager out. I escorted my brother off the skating floor and back to the birthday/ party section.

After about 20 minutes the manager came to our table to apologize and told my brother he could go back on the skating floor but, stay close to the wall. Needless to say, before he stopped us we were near the wall with my 3 year old son.

My brother was so hurt and embarrassed he went outside and sat in the car for the remainder of the event. My bother said he had never been discriminated against, and just was struggling to process what just happened to him. He said he really wanted to skate and roll around with us and just enjoy the evening.

Truth be told the damage had already been done. My brother had been discriminated against and humiliated for being in a wheelchair. It didn’t matter if the manager had apologized or not-at this point, my brother spirits already been broken, and therefore, my niece party had been ruined.

To whomever is reading this post, if you know someone in a wheelchair, the only thing they want is to be included and treated fairly despite their physical appearance.

I know this post is long but, I just don’t want this to happen to anyone else. Moreover, I notice the skating rules posted and there was no mention of wheelchairs. If the manager or owner reads this post please familiarize you staff of ADA laws and regulations.

And I would not ever visit this place again and would not refer or recommend for others to use this skating rink for parties or...

I’m giving two stars only solely based on my Interaction with the manager “Andy” the rest of my visit went well. I visited 1/30 I’m was there just with myself and two daughters. I purchased a slushee for my 5 year old daughter and not long after she wanted to continue skating. I was walking along side of her not in skates but in tennis shoes when your manager came up to me telling me to get off the floor with my slushee I was carrying securely to my side. I told him I had no where to put it since they don’t come with lids I didn’t feel comfortable leaving it on a table with strangers, he honestly didn’t care that I didn’t feel safe and didn’t offer any alternative options he said it’s common knowledge that drink and food aren’t allowed on the skating floor I can see how that makes sense but I have never been here and did not know that when spending 6$ on drinks. I was already on the floor for 30 mins holding the drinks before he rudely yelled for me to get off the floor. I kindly asked if he could refund me for half of the drink since we wouldn’t be able to enjoy it. My daughter is 5 and can’t be on the skating floor alone hence why I wasn’t skating. He could have offered to hold it in the back or something but he just shrugged his shoulders and said that’s not his problem. It doesn’t seem like much money but for me personally it was a splurge to bring my daughter let alone purchase a drinks. There’s no signs when getting on the floor saying no food or drinks or by the register when purchasing drinks. It may not be a big deal for some people to sit their drinks down but I was here alone a mom with two kids and I’m not taking chances with my kids or my safety who knows who could pick up that drink or do...

I was there this past weekend for my daughter's birthday party and I have to say I did not like the experience. My party was scheduled from 4-6, I didn't get my table until 4:20 or so, I did not get the balloons until 5 pm (an HOUR late), our host, although nice/accommodating, was all over the place, I had to repeat several times what color scheme we wanted. He was also hosting other parties so he was not helping us as much as he should have. Also, the group of girls I had kept getting harassed by a random girl that was there, I brought it up to the manager TWICE before I actually had to take care of the problem myself. After the party was done, the host "jokingly" said "this is why I want a boy! I could not deal with girls" and asked me to have my girls clean the area while he got my final bill ready, I ignored the comment and just waited for them to clean. When the cleaning girl showed up, she made very distasteful comments about the girls I had at the party, and the host was agreeing with her (they were having this conversation as I'm still right there in front of them while waiting for my girls to get their shoes on). I was VERY upset at that point when I heard those comments. I didn't say anything to the manager as he wasn't much help in the incident with the random girl, so I assumed he wouldn't be much help about the incident with his own crew. I should've gone to the skating rink on Dairy Ashford. I will more than likely do...