America's Best Contacts & Eyeglasses — Attraction in Kearny

I had an appointment with them on 31 August so I did glasses and contacts the doctor prescribe me the contacts when I wore it my eyes were so irritated and red by this contact lens and I have difficulties taking them out little did I know that this contact was small when I went back she examined my eye again and then she told me that the contacts are a bit small then she prescribe a new sample which didn’t came close to a month I had to call and find out if the sample is ready to pick up then at the same day I went to pick it up I was told I need to try it on OK I try it on and I was told that doctor Mind this is a different doctor that saw me from the last time she had no idea what was going on with my eyes she kept asking me why did you change the lens I try to explain to her why that the first doctor the lens that the first doctor give me was too small on my I was very irritated and very red and take me a long time to remove it . Then the doctor Told me that I need to try it out for a week I am trying to tell her that I can’t see in these So I told her that I’m leaving and I remove it then I went outside then when I came back I ask for my paperwork to show that I was here then I’m gonna go to a different doctor so I need my file then some baldheaded guy came and he was like I’m sorry I cannot give you your file because the doctor did not sign off on my file because I refuse to wear the lens yes I refuse to wear the contacts because I can’t see in them And she doesn’t wanna listen so what I’m saying this is the worst experience So yeah and the doctor even wrote a note saying that I refused to wear the contacts that was prescribed PS I did wore that contacts for 30 minutes and And I couldn’t see!!! I’ll tell you one thing I should’ve listen when my mom said she couldn’t see with her glasses that she went to get a few months ago at the same location … so yeah that’s my experience at American Best in Kearny I wish there was a negative start to give

I was there with my husband and I did feel discriminated because they just let me in and They told my husband to stay outside which was fine because I understand the corona situation but right behind me in the same line they were another couple and they let them in I guess our skin colors are different so that’s why they were like you go outside only one person come in right now so if that’s not...

For starters they don’t accept a lot of insurances. I recently went to go get some glasses. Now I know my prescription is low but I was told by my doctor that getting some glasses would help with my slight at times blurry vision and migraines. So I went to go see a place where I can get glasses. I saw the promotion that America’s best glasses was having so I went in and gave it a try.

I went in the place wasn’t busy at all so I decided to give it a try. I went in the front desk girls weren’t as welcoming and didn’t really try to get new customers. Furthermore I waited for a while having no one there so I can get seen the x ray tech was nice I paid extra for the extra exams which was at a low cost and it’s always better safe then sorry. Had no complains up then and there. Then I waited for the doctor she had me do some test. When I finished she really didn’t tell me much about what was wrong just said I had a slight poor vision nothing extreme and excused me. I had to ask her how my extra exams came out she said it was okay then I asked why is that I get some headaches at times when I am in bright light areas for a long time. She said it could just be the activities or what I have eaten depends on what I did that day is what causes my migraine pain. I just agreed to it and went to see the types of glasses they carry. I didn’t get help till about 15min after I already picked out the glasses they were just all sitting around talking. Then I got helped now the lady who helped me pick out glasses was nice. No complains with her. Then I went to do my order with her and I was told to get the anti glare so it can help me with the bright light situation. So I purchase it. I finally got my glasses back today after a week and half and I feel like I got ripped off on my glasses. I was here thinking I would get the glasses where they turn dark when in bright areas or at least help me with the glare I personally don’t see a change . I’m not so pleased with my glasses even though I have a low prescription I don’t think the glasses help at all.

In the end if you want to purchase glasses for help on anti glare or bright areas this isn’t the place to go I would suggest to go somewhere else with more experience staff. Also the cases there transparent and not even a cloth to clean the glasses . I mean I guess you get what...

Today, September 2nd, I had an appointment at 10:40 a.m. They called me the day before to confirm my attendance, which I confirmed. Hours before my appointment, I received a message asking me to fill out a form with my information. The problem was that when I was on my way to the place I got stuck in traffic and I was late to my appointment, when I arrived, the receptionist (tall, and curly hair) asked me about my appointment and I confirmed the time, but she told me that my appointment had been canceled because I had not answered “multiple” calls that had been made to me, I asked her when they had been because I had not had any calls besides the one from the day before, I showed her my call log and she said ohhh it was yesterday at 10:08 and 10:09 and I told her I answered the 10:09 call and confirmed my attendance, I even filled out the form they sent me and rudely she told me that I had not answered her calls and she can’t attend me because I was late, that they only gave me 10 minutes of grace. The entire time she answered rudely and with no desire to help me, knowing there were only 4 customers in the store (IT WASN'T FULL). I told her no worries, forget it I’ll go to another store. When I left the store, they called me on the phone saying they had space to attend me (in this case, I think it was her colleague who called me). If it's about customer service, I do not recommend this store. And the thing is, I'm not paying $10. I'm a person who, due to my visual condition, must pay more than $600 for just a pair of glasses. So next time they should be more attentive to their customers, since with what money all the customers pay, the company has enough to pay its employees. At that moment, I made an appointment for West Orange location, and it was very fast. They even had agents who spoke several languages ​​and...