The Salvation Army Thrift Store & Donation Center — Attraction in Killingly

Had the worst experience this weekend. My sister and I were there to pickup a small hutch I purchased 2 days earlier. The man that moved the big furniture happened to be on break (and they wouldn't let us use the dolly to roll it out on our own) so no big deal we were ok with waiting at the dock for a bit. It was pretty busy there with a lot of drop offs, while we were standing there I happened to look down and see some of my daughters favorite characters in action figure and car form (Paw Patrol and Spidey and his amazing friends). Needless to say I got really excited as they are not cheap and hard to find in thrift stores. The few Paw Patrol toys I've managed to find at yard sales are old and don't work. I started to pick out several in hopes to buy them, when all of a sudden a women was bent over me loudly and rudely saying "EXCUSE ME! You can't be doing that!" I was so startled not only by her being so close but the extreme aggressive tone. (Now keep in mind if I had ill intentions I easily could have just put that box of toys in my car). I explained that I had just gotten excited because they were my daughters favorite and there was no way I could buy them on my own, so I was hoping I could buy them. "No! You can't. You can't be touching things back here! They aren't processed!" Despite her continued rude and aggressive tone I understood that items need to be processed into the system (I'm broke, not stupid), so I asked if I could provide my name and number so they could call me when they were. Again, extremely loud and rudely, she said "No! We won't do that! You shouldn't be touching anything here!" I could see that we were just going to go in circles and I was so flabbergasted by the extreme aggressiveness, so I said "No problem. I will put back the items that were given to you for FREE that I would have paid for." I did and stepped back to my car and continued to wait. At this point the women proceeded to stand there and chain smoke so she could ensure that I didn't touch anything else. My sister (being the awesome big sister she is), seeing and know how upset I was (I was really excited when I saw them), told the woman that it was really unnecessary, rude and unempathethic (ironic for someone working in a place that is supposed be helping people) and that their is a right way and wrong way to go about things. The woman continued to just say "it's not processed she shouldn't have been touching them!" No matter what was said. Finally she asked the woman if there was a manager on duty. She proudly said "I'm the manager." Then laughed.... Luckily, the gentleman we were waiting for came back from break and he and another employee helped us get the 2 cars loaded and apologized profusely for the whole situation. The whole encounter was not necessary, approach matters. Today I had to run to Aldi's, and my 3yr old asked me "Mommy can we go to the family store?" (That's what she calls it, she loves going there and showing me things), but I just...

What a horrible experience my sister and I had at this store. We were there to pick up a hutch purchased a few days before. While waiting for the employee that brings the furniture out, someone had dropped off a bunch of kids toys for donation. My sister happen to see that some of those toys were ones she has been trying to find for weeks at thrift store ( retail price is just too much during these times in the world) she was so excited the whole collection was there and started pulling them out to ask of she could by them, when a woman came out of the back and started yelling at her " Excuse me get out of there" "you don't belong in there, we don't do that here what's wrong with you" very taken back my sister apologized and told the woman about the toys, and said I want to buy them from you. The woman was so rude and aggressive the way she continued to hover over my sister and barade to get away from the toys. There was a lot more said but the point is this woman's attitude was HORRIBLE. I asked to speak to a manager at which time the woman proudly stated she was the manager. I was stunned that a MANAGER behaved the way she was. This location has lost a customer. Judging by the other reviews it looks like this store may need to make a change in their manager. She is a gross human with no people...

I visited the new Salvation Army for the first time today and I loved it. The new store is so much bigger and nicer than the old location. Words cannot do it justice. The decor is rustic and eye catching, they now have a public bathroom and they have a kids play area as well. The clothes are separated by quality, by premium brands and value brands. There are displays throughout the store with a variety of items on each. There are dressing rooms in each clothing section, and the shoes are on displays in the clothing sections as well. The price tags are no longer stapled to the clothing, which is great. They had a larger selection of higher quality items, some antiques, some appliances. It appeared that some of their prices have gone up with th move, but generally most of their prices remained comparable. There were several items without prices or baskets of items without prices, which is understandable as there will always be bugs to work out with any new store. I'm very excited to come back in the future and see...