Ela Area Public Library — Attraction in Lake Zurich

Abuse by an employee. My daughter and I are from our-of'state. We are in the beginning stages of building a cottage in the Chicago area. My daughter has an acquaintance in b the Lake Zurich area. I made the innocent suggestion to view the library on a day out from the Marriott. The seemingly function of the library appealed to us. I made the discernment to use it as the library of choice for a project, centrally located between the Marriott and our land. As days followed we arrived, consistent and respectful of demeanor. There are no doubt many mature-aged females who, as I've read multiple reviews on Google, struggle with conveying any sense of the ability to not only smile, but be the least reflective that there position is that of a service worker, to be blunt, they would be the downstairs staff of a manor long ago in England and should at this extreme disaffection of the public with them, be reminded of it - I will do so, myself. There. You are reminded. This comes on the heels of arriving to the second floor just in time to see my daughter standing at the reference desk being verbally abused by Rene, whose body language and tone was undoubtedly bent on being cruel. I am exposing the matter. My daughter's sense of self is one that would never absorb such passive-aggressive projection, however, I will do everything in my power to weaken the security of her position, and that of Nancy's, their two names I sought, and of which enabled the behavior of one another at the reference desk. Shame on you. I will remain livid, indefinitely. Shame. On. You. To the readers of this review, never be one to accept an apology at certain times; sometimes denying one, as I would upon the offer, of this situation, the "deliverer" of such behavior needs to have rebounded back to them what they "sent out", and sink in it. Such is the clear intent, and actuality I employ now. You both are spotlighted. You both are unforgivable. And, yes, we'll return to the library. Even after that happened, later that evening my daughter asked me, "Will we be going back?" She wanted to because she likes the intended premise of the function of the library. That's what a good person she is; that is her high, solid character. Yes, we are going back. Shame on...

The other day, the library hosted a "stuffed animal camp" where my daughter was able to bring her puppy and it had sleepover camp. We met up with it after, and made a scrapbook from all the adventures. What a creative, fun idea. And they do fun stuff like that all the time. We did a science class and a family egg drop contest in the last month, as well.

From reading challenges to the maker space to movie and video game rentals... this place is phenomenal. We utilize both Hoopla and Libby for audiobooks and kindle books, and have recently found the "withdrawn book - booksale." We have rented sewing machines and knife sharpeners from the library of things.

The team is incredible, and although a disproportionate amount of my family's time is spent downstairs in the kids section, every bit of it is done with excellence. So grateful for this community resource. Of all the places we've lived, this is the best, most engaged library...

I am giving this rating specifically to the passport service. I was standing in line at the “get your passport here” sign when someone else walked up to the desk and put their name on the waiting list in front of me. Had I known that we had to put our name in first and not stand at the sign, I would have done so. Nevertheless, I told both staff members that I was in line first and that I should be helped first. They said that they help people in order of the waiting list and my name wasn’t first. If the process didn’t take 15-20 minutes and was faster, I wouldn’t have been as concerned. It is very convenient to have the passport service available at the library but it would be even better if they were courteous and respectful to their patrons as it is a...