Munchel's Fine Jewelry — Attraction in Lakeland

I will say they are "friendly", but that's where the positivity stops. I brought them my 12 year old, fully-functioning Citizen Calibre chrono - Only a $600 watch, but with TREMENDOUS sentimental value. ALMOST 6 MONTHS LATER, I finally got my watch back... from Citizen (Not Munchels).

Still interested? Keep reading. LONG story. I've been waiting over 5 months to leave this review.

August 2017: Broke a pin in the band. My wife brought it to Munchels to have it repaired while I was out of town. The pin fell out within 24 hours.

Early Sept: Decided it was a "fluke", so I brought my beloved Citizen for a "restoration". After 12 years of daily use, it was badly scratched (but 100% working perfectly). I told them to polish it, clean it, and replace the mineral crystal with a saffire crystal. Paid Munchels $69.

Late Sept: I called to inquire, and was told " We're sorry, we dropped the ball. We have so much work it got missed. We're starting today, and will have it back in a week"

Early October: I get the watch back. It looks beautiful, but they tell me "Our pressure tester is broken, but we never have any problems, so you should be fine". Watch fogs up after WASHING MY HANDS (not even a shower, just a quick hand-washing) within 24 hours.

3 days later: I bring it back to have it repaired (keep in mind, it was never "broken" in the first place)

October.... November: Called every week to 10 days, excuse, after excuse, after excuse, after excuse. "Our seals wont work"... "Our pressure tester repairman is sick"... "Citizen wont sell me the parts" (Keep in mind, they've already replaced the crystal once)... finger-pointing, excuses, no call-backs... absolutely horrible.

December: "Citizen wont sell me the parts... they are jerks that are trying to rip me off.... so we have to send it to Citizen to have it repaired"

Late December: "Citizen finally called us back, they said it needs $275 in repairs, They are ripping us off... but don't worry Mr. Loomis, we're going to take care of that for you, but they said it would take 2 more months"

December..... January: No response.... "Citizen said they had to order the parts... we'll let you know when we hear something" (I'm sure it's normal for citizen to mysteriously run out of parts on one of their most popular watches... that they still make in 2018 - Sarcasm).... more excuses..... more finger-pointing

Feb 10th, 2018 (Almost 6 months since I initially brought it to them for a simple pin in the band): I F I N A L L Y got my watch back from Citizen. It's beautiful, works perfectly, and is like new again.

Once again, I brought them a fully-functional Citizen (with lots of scratches), and asked them to restore it. They made it pretty, but broke it.... twice.... and then they had to send it to the professionals at Citizen. This wasn't a "rare" or "vintage" watch. Just a run-of-the-mill Citizen with sentimental value.

I cannot even imagine ever bringing my Omega to them. Just the thought of it scares me.

I have a $750 Bulova Precisionist Champlaign Chronograph with a stripped crown that needs repair..... I'm also in the immediate market for a $4000 (preowned) Tag Heuer Monoco LS chrono. Needless to say, I wouldn't take another step into Munchels if I were being held at gunpoint.

Never, ever, ever again. You've...

I’m not one to usually write reviews or bash businesses but I have a huge issue with Munchel’s. When me and me boyfriend were in North Carolina we were in a gem shop mining for gems. We saw a super pretty quartz there and bought it. I was SO excited to have it set and have that memory in a little ring forever. When I got home I took it to Munchel’s and had them set it in a silver band which I paid $214 for, I got it back on the 24th and I look down today and the ring is bent and the stone is gone. I’ve had it a little over one week. I immediately took it up there and was told it was basically something I must have done (my hands have been through no type of rough housing) and I need to be able to come to a middle ground with them. At this point i just wanted a refund because the stone meant everything to me and now i don’t have it so the ring is pointless. They basically told me there was nothing they could do for me, and said they could buy the ring itself back for FIVE DOLLARS. Meanwhile I’m on the verge of tears in their store because that stone meant so much to me and it was gone and now I was basically told it was my fault and I’d be getting none of my money back for it. Horrible customer service. Never...

Absolutely, everyone!!!! Munchel's Fine Jewelry features outstanding repair work, too! Love your commercials, came in with a few pieces requiring repairs this month. I had the pleasure of meeting 'Jennifer', awesome young lady! Professionally and personally, superior work suggesting a lobster claw for my 50 year old gold ankle bracelet, the original clasp wouldn't lock. Brought in some other wrist bracelets required attention, too. All work was extremely timely, cost' very affordable! Your suggestions Jennifer were exactly perfect. When I returned to pick up one remaining item repaired this week, meeting 'Austin' made my day, very charming, quite charismatic, both you, Austin, and Jennifer compliment your Team, 'A-Team Plus', A-Team so Rocks! Myself and the customers I encountered this week equally seemed appreciative, happy, and excited with our purchases, repairs, and most of all, the genuine easy conversations all held smiles, laughter, and meaningful 'thank you's. Munchel's offers the very finest on every level, exceeding the bar! Thank you everyone,

Super Happy...