GV Art + Design — Attraction in Lakewood

Update: 3/30/21

Well they say the USPS denied their appeal so they will not refund or send me any products. So I'm out approx $90 and have no product to sho for it. Interestingly enough a separate small company that I purchased shoes from for work has the exact opposite view of what customer service is. They want to improve their product so they asked for a review. I provided one and unfortunately their shoes do not work for my feet. Because I wore them they are not returnable. I let them know where I was experiencing issues and that I was donating the pair I have to another nurse. This shoe company messaged me back 1)thanking me for the input, 2) offered and followed through on a Full refund before I could even write back. This is what customer service looks like. Not the following from their email (this is a copy and paste to follow) "We will not be filing a second appeal. We are a small family business with limited resources unfortunately due to the decision by the post office, marking the package as delivered, we recognize that our final decision may not be satisfactory to you. We apologize for any disappointment and inconvenience this has caused you"

While their shirts have some pretty cool and unique designs their customer service is less than desirable. This situation is in relation to a product ordered before Christmas. There has been an issue with the post office delivery of my product. Upon notification to them - their immediate response was “tracking says delivered not our problem take it up with the post office”. And now they continue be unwilling to take any type of compensatory action despite the fact that I have provided them documentation from the USPS that the item was lost.

The communication received is that unless the post office approves their claim then I am out the money for the items ordered and additionally If they get their claim approved I am now no longer able to get one of the shirts because it is out of stock. Truly disappointed in a...

Been ordering online from GV for a number of years, normally a fair experience with great clothing. Only complaint I’ve ever had about their shirts is inconsistent shrinking, i.e., some of the shirts shrink and others have maintained their size. Not sure why the inconsistencies happen as the properties are the same (50/50 cotton/poly blend), but all in all it’s a minor inconvenience and one of the costs of buying online.

Unhappy with my most recent experience with customer service. With everything else going on now, I would like and expect that a company that I’ve spent hundreds of dollars with over the years to work with me instead of slamming the on any potential resolution. While I appreciate that an organization needs to honor their policies, frankly it only increases the difficulties in buying online, adding to the inconsistencies/problems I mentioned above. I will unfortunately have to hesitate from buying from them in the future. Seems like a nice enough place to visit...

Really cool shop if you’re looking for great Cleveland gear. A few years ago I was new to Lakewood and found myself driving past this store what felt like a million times as we moved. The Cavs had won a championship the previous year and in the window was a piece of art that played off of Dorothy’s famous red slipper scene “There’s No Place Like Home”, except instead of her heeled shoes they were Lebron sneakers. Recently married to a sneaker lover, on the last day of our move I decided I would go into the store and buy this for him as a housewarming present. When I walked in the owner came up to me and we talked as I explained to him what brought me in there... after grabbing the painting for me he kindly offered me to pick anything out in the store as his wedding gift to me. The personal touch and kindness of that day has had me coming back to this store...