Morton's Fine Catering — Attraction in Lansing

We used Morton's catering for our wedding in August and while the food itself was delicious and well-prepared, we unfortunately had some issues that impacted our guests' experience.

First, the appetizers ran out way too quickly, about a third of our guests didn't get any. This was especially frustrating because the company does not allow the clients to choose appetizer quantities, citing their own standards to avoid under ordering because then that reflects poorly on them. Ironically, this policy seems to have backfired. We had a nearly full attendance at our wedding (only two guests didn't show), and it seems they were maybe banking on the 10% no show rate.

The second issue we had was that our two vegan guests did not receive their meals. We had communicated to Morton's prior to the wedding day that we had two vegans and were told that they would prepare a separate meal since our vegetarian option was not vegan. They asked which table they would be seated at, which we provided them. However, day of, they didn't ask us, either set of parents, or even approach the table that we indicated the two vegans were seated at, to identify who needed the vegan meals. They asked one guest, who did not know who the vegans were, and then just didn't serve those meals. Unfortunately, we were not made aware of this issue until the following day so those two guests were only able to eat the salad and the vegan desserts, which was incredibly disheartening since we had taken the steps necessary to ensure our guests would be accommodated.

We did contact Morton's about these two issues, and we were first asked if our vegan guests asked were their meals were, which I did not appreciate, because it should not be the responsibility of the guest to ask where their food is. However, we were refunded for the two vegan meals that were not served, which was appreciated, but still did not change the experience of those guests. For the issue with the appetizers we did not have any resolution. We were basically told that estimating the numbers is not an exact science and our guests were probably just more hungry.

While we enjoyed the food that was served, the logistical oversights made a noticeable impact. I hope this feedback is taken seriously and used to improve communication and planning for...

Wow. Morton's Fine Catering was an absolute joy to work with and did a phenomenal job. We first reached out to them because their website listed everything they provide and their prices which was a HUGE time saver compared to other companies who want to make a whole meeting to go over that stuff. We were able to see if they had food we'd like and in our price point from the get-go. Brenda was who we were in contact with up until our reception day and she was incredibly polite, helpful, informative, and patient. I even asked her if I could tip her because she was so great to talk to. On the day of, the team showed up on time, the woman in charge introduced herself to me, and they set up so quickly without making much noise at all. We had ordered five appetizers and it was all delicious. I had multiple people tell me how great it was. Using the same two tables the appetizers were on, the team switched it out to our dinner buffet, and again, the food was delicious. The place settings were beautiful, the buffet noted what each option was, and the servers were on top of things. When everyone was done eating, the team took everything down and slipped out without anyone barely noticing. At the end of the night, my husband and I did realize something that made us smile - we had a table set up with two things: paper toasts and flour. The paper toasts were there for people to write toasts/kind words on for us. The flour was because my husband is a chef and, as a unity type thing, he wanted our guests to throw flour into one new container that he'd use to make a starter for bread because he loves making bread. We found that Morton's wrote us a clever toast, AND added to the starter (we had guests who added sign a notebook for us). We thought that was sweet that they participated. Anyway, service was fantastic from when we first reached out to the day of, the food was great, and we...

If we could have gone back and changed one thing about our otherwise lovely wedding day, it would have been to select a caterer other than Morton's. Put bluntly, they did not prepare enough food for all of our guests, even after we told them to prepare for a higher number of guests than ended up coming. Two tables at our wedding did not get a meal, including the table with our wedding officiant, and Morton's staff offered to "order them pizza." We had people drive in from out of town to be offered pizza. If you are considering having Morton's cater your wedding, I would encourage you to at least sit down with other caterers in the area, as Morton's is not the only one. Another caterer we spoke with had warned me that Morton's has this problem of under-preparing, but when I asked Beth Morton about that, she said it was not true. I could have forgiven the blunder had they immediately told us, apologized, and made it right. But our wedding was in October of 2018, and we JUST learned of this embarrassing situation in January 2019 from friends who had been trying to spare us the humiliation by not telling us, but finally did. I cannot believe that this happened, that no one from Morton's told my husband or myself, and that they just tried to pass it off by offering to order our guests pizza, with no other form of remediation even considered. EDIT: After posting this review, Beth Morton did reach out to me and seemed not to have been aware of the situation. Her staff had not informed her about their mistakes. She offered to refund those meals, and so we did receive a check for $240 as recompense. Regardless, I think I will always have a knot of disappointment in my stomach when I think about that aspect of our...