Frame Fixer — Attraction in Las Vegas

Fake “steve madden glasses” sold for 140 broke a week later.... I wouldn't recommend this place to my worst enemy!!! if i cloud give NO STARS i would! My mom had broken her Michael Kors glasses a couple weeks ago and she found this place they somehow convinced her to get new frame and wanted to sell her "Steve Madden" frame, after convincing her they reshaped her lens to match the "steve madden glasses" after purchasing the glasses for $140 they broke two weeks later! my mom had to go to work and she asked me to drop her glasses off for them to be repaired they said they couldn't be repaired and she would have to get new ones! but to tell you I had been skeptical from the start! when my mom first brought home the glasses "Steve madden" was written nowhere on the frame... which was a huge red flag, but my mom didn't care. Anyways back to me bring them in when i first walked in and showed the lady she told me they don't carry these glasses, I told her yes you do look up my mom by her name, they did and found her after i asked why steve madden wasn't written on the frame they said it had rubbed off! ( NO IT WAS NEVER ON THERE ) she began showing me new styles and offered the ugliest pair of glasses for $97! i said no then they offered to give her a metal frame for the same price i said i'll let my mom decide when she gets off work she then said "Okay, leave frame her and we'll search for her" i said no ill take the frame with me, later i called steve madden asking them is it normal for their label to rub off in 2 weeks (there was no label) they said "No all of our labels are engraved on all glasses" when i was calling back to tell them the glasses were fakes she then admitted that there was some kind of "mix up" and the labels were switched and blah blah blah and if we can come back they'll replace the frame free. sadly my mom agreed because she was in desperate need of her glasses and could not see with out them and got them replaced, for other cheap looking ones... i did some research on the frames they sold on the original website it was selling for $22!!!! $7 on amazon!!! and the lady claimed that the frame is still original price while in store for $140. This place is so damn sad please avoid it or verify your frames, there is no excuse to sell glasses for a living and "A mix up happens" ripped my mom off for $120!!! if it was up to me i would of gotten a refund... definitely considering reporting them to the Better...

Here's the TRUTH about the Mom & Son that either own or work (worked) at this West Charleston location (Frame fixer).

While going over my reviews, I was quite surprised that I must have forgotten to warn people about this place on google. My experience with them was absolutely horrific.

It was a few years ago when I brought in a pair of my daughter's glasses to be fixed. Frame handle. Simple job.

They put a huge dent in the lens. When I went to pick them up, the woman sitting at the front desk tried to lie to me and tell me that I brought it in like that???

She actually struggled with me physically to take the glasses back because she kept lying. I knew she wasn't going to fix them. She wouldn't give them back! Finally, her son came out and admitted that he had damaged the lens. I thanked him for being honest but explained that if they're not going to fix it, I want the glasses back. The two of them were arguing with me.

A mutual person (a professional who works in an eye glass store) told me she would pick them up for me. When she went to get them (driving very far and doing me a huge favor), they would not give them to her. When I called the woman to ask her why, she was extremely rude. Not smart business.

The rest of the story is too long to get into, but I would never ever go to a business like that again.

Frame Fixer was EXTREMELY UNPROFESSIONAL AND THREATENING. Very erie experience, to...

Wish I could give them half a star. I was refered to them because they are said to have all type of screws for glasses... Well...They were so rude. All I needed was a screw and they wanted to charge me a crazy price and told me that it would take hours to find and put in the screw.. Along with that they told me if I didn't get the pads on my glasses replaced the charge for the screw would go up. From $8 to $12... Then if I chose to get the screw and the pads it would be $24... Then they go on about adjusting my frames and additional costs.. Mind you I never purchased the glasses there.. All I came in for was a screw and I offered to just purchase the screw and put it in myself.. The lady told me no. Haha... And that I'm not the only customer they have.. When I was the only on in the store at this time...Haha well they won't Ever have to worry about me EVER entering their...