Charleys Cheesesteaks and Wings — Restaurant in Las Vegas

I am a regular here and I usually will eat here on my lunch break and the workers are always great..however I really dislike the small manager lady with the glasses because of her rude unprofessional attitude. I will come in sometimes just to get a cup of water and I will come to the front and ask the employee or other manager there know and they never have a problem with me getting a cup. Recently today I walk up to get a cup and whatever the managers name is rudely yells at me “if you don’t work here don’t grab anything” we’ll MS if it’s such a problem why do you leave your cups in the open for ANYONE to grab them ? I’m not doing any harm just getting a water cup and there’s no need for your unwelcoming and rude attitude. I understand you may have rules in place but there was no need to talk to me like that. I enjoy the food and the welcoming atmosphere that all the other employees give it’s a great place however the manager there really needs to fix her demeanor. I won’t ask her for anything else if I ever come there again I will just politely wait for someone else...

I came in not more than an hour ago, and while don’t so this young lady who seemed around the age of 16 years old took my order alongside my wife. We did use coupons for our purchase, and while finishing our order, this middle age woman came out and started screaming at the young lady in front of me and my wife, mind you also there was also customers in line waiting to take their order and while she screamed at this young lady, she ripped the coupons in front of her face and us, she then processed to make this young 16 year old cry and had to leave to the back and compuse her herself. Me and my family come here very often for the Philly steaks, but her reaction was very unprofessional and immature. Service was good, but her attitude and reaction due to a policy that wasn’t the young girls fault and and action done in front of me and my wife led to us feeling guilty for the young lady and definitely ruined our appetite. Please reconsider coming into location and how management treats...

This place is conveniently located directly inside Walmart on the right side of the building if you are facing the front Grocery entrance. They had a very good deal on a sandwich and fries so I opted for the hot Teriyaki Cheesteak sandwich. The food was ready lightning fast and the staff was friendly. The onions were not cooked enough and the teriyaki sauce wasn’t reduced enough but still pretty good. The onions require a couple more minutes on the griddle so they can caramelize then once you add the teriyaki sauce to the meat on the griddle that sauce needs 30 seconds or so to reduce down so the sweetness of the cooked teriyaki sauce comes through. Those small adjustments could make a good Chicken Teriyaki cheesesteak into a great one! I’ll definitely come back and specifically request...