Beyond Spa — Attraction in Layton

I will start with positive feedback: The inside of the establishment will most likely surprise you. The ambience carries throughout the building in a relaxing and almost mysterious manner. You instantly feel teleported into an imaginary retreat far away from the hustle and bustle, just outside the doors. Now for my experience, which completely eradicated the initial awe inspiring introduction and brought me back to a harsh reality..... My experience at "Beyond Spa" was beyond disappointing. I had just been notified the day prior that an unexpected death in the family (a minor) had occured and that week I had also just been informed that I needed a medically necessary hysterectomy; to say I was stressed is a gross understatement. I used a sick day from work and I called the spa to explain my situation to see if they scheduled same day massages or if they had openings for the next day. The receptionist was super friendly and told me she could book me for 1 p.m. that day. I was nervous but also excited and looking forward to being pampered for an hour. During my call, the receptionist never asked if I had been there before or if I had ever been to a massage place to understand the procedures. I arrived at 12:58, thinking I was "on time". I waited about 2 or 3 minutes for my massage therapist to greet me at the desk and then she asked me if I wanted to use the restroom first; so I did and then she walked me to a massage room. As we walked down the dark and long hallways, I told her how nervous I was. She handed me a clipboard of paperwork they give you to fill out and never appeared to be in any time constraints. She left the room to wash up and let me get undressed. I told her it would only take me a few seconds, and I figured she would be rifht back to get started. I waited a long time for her to return from "washing her hands". She talked the entire time and asked me tons of personal questions, despite my request to just meditate and relax during the massage. She was very kind in speech and she appeared to be just trying to help me feel less awkward, but it still was not what I had requested to clear my head and relax. When she stopped doing my legs and feet she said, "okay, you are all done". I was taken aback and confused because it felt like only a short time versus the time I had scheduled (an hour massage). I sat up and said, "wow, that went by really fast!". She chuckled and replied that it usually does. When she left the room I looked at the clock and saw that she only spent 20 minutes on me. It was then that I realized what they did. I felt so cheated but just walked to the front to check out with the girl as she had the audacity to tell me that I needed to visit them every few weeks or at least once a month. My time was started right at 1 p.m., not when she took me back and most certainly not when she began the massage. If they would have explained on the phone that your massage starts at 1 and to be there early enough to do paperwork, get undressed and discuss with the massage therapist what areas you want done, I would have made sure to avoid using the restroom when offered, I would not have had small talk with her when she tried, etc. I will never go there as a patron again, much less go every month. I tipped the young lady only $10 that day because of the treatment and when I politely spoke to the young receptionist about the situation she patronized me by asking if I wanted a hug.... I was flaberghasted by the response and quietly left. It was callous and incompassionaye to take advantage of any customer, much less a first time guest that was there under my...

I’ve been here a few time, overall the experiences were “okay”. This last one was absolutely horrible. My husband and I went in for an 80 min couples massage. Once the massage started I could hear my therapist breathing a little hard with some crackling in her chest. She then took a deep breath, I could hear the phlegm go into her throat and she started coughing uncontrollably and left the room. When she returned she apologized and said she had a tickle in her throat. She struggled for a few minutes then left the room to get some water. The other therapist apologized. When she returned after a few minutes she mentioned again that she just had a tickle in her throat she couldn’t get rid of. I was about to stop the massage but didn’t want to ruin my husbands massage. I figured maybe it was just a tickle and the rest of the massage would be great. Well, she was clearly sick. I could hear the crackling in her chest the whole time as she was holding back coughs, sometimes stopping to take a drink of water after coughing some more. I was tense the whole time just waiting for the massage to be over. Afterwards i found out my husband was extremely uncomfortable as well. He could hear how sick she was. I am sorry she was sick, but please don’t come to work. Especially when you are putting your hands on someone else, especially in a spa environment that is supposed to be relaxing.

IT GETS WORSE!

When we mentioned this at the front they gave us a comment card and asked us to mail it back. Odd, but okay. We mailed it in and someone called us a few days later. Their decision was a choice, actually and ultimatum for us! They would give us a free 80 min couples massage to come back OR they would refund our original massage, but would never be allowed to make another appointment. Haha, just wow. Give me an ultimatum and my choice is easy. It does baffle me that after this experience that would be their response. Not great management.

I will add an additional review of the massages. THEY ARE ALL THE SAME. FOR EVERYONE. They follow a routine and give the same massage each time, regardless of what...

2 of my co-workers told me how amazing this place was so I wanted to try it out. Heather was my masseuse. I came in on Friday the 26th at 1700. I ordered the "Mother 2 be Retreat" which is a 50 Minute Mother 2 Be Massage, Achy Ankles & Feet Relief, and Belly’s Gone Beyond (50 Minute Mother 2 Be Massage, Achy Ankles & Feet Relief, Belly’s Gone Beyond. (Allow 2 hrs / $130)

In lieu of the 50 minute Mother 2 Be Massage, I opted for the 80 minute massage (that is 30 min extra added to the package) which instead of paying 130, I paid 151 for plus 10 tip which equal to the total being around 161. She started my massage at 1710 and she was done around 1900. I called the office when I got home to inquire about my additional 30 min because I thought Heather might have thought I ordered the 50 min plus the fixes as outlined in the package. They put me on hold and came back to tell me that my massage was a 2 hr massage because of the added fixes and because Heather was working alone and didn't take any breaks. So they robbed me of 30 min. To start with, it wasn't that great of a massage. The whole time I was extremely uncomfortable while laying on the table. I was twisting and turning which should I've been a hint to Heather that I wasn't comfortable. I was readjusting myself and she didn't even ask to help out. I left the salon feeling dissatisfied and feeling ripped off of my hard earn money. That same exact night, my back and my shoulders were hurting and my partner had to give me another massage. I had high expectations for this place based on the reviews and friend's recommendations but I was pretty disappointed with the service. Save your money or go somewhere else. I would not recommend this place to anyone. They are very dishonest and will find a way to steal...