Very nice store with a small selection of non-standard gear. Pedals that arenāt the same big 5 brands you see in every guitar store and a decent selection of fairly unique instruments.
The only thing is that the store is so small that there isnāt a very good place to sit and try out the instruments, and the staff although very welcoming didnāt make it clear if that was an option. (Some stores detest having people try instruments and others are far more open about it, so it would be helpful if it was more clear wether this was acceptable or not)
The only place that seemed like a place to play would block a major throughway through the store as the couch was directly across from a wall facing it.
With such a strong selection of pedals, it would be nice to have a clear place to try them out. That being said the store front is fairly small and want for space so I can understand why this may be limited, especially for volume concerns.
They have a mix of orchestral instruments along with guitar, bass, and some really nice keyboards, but every divided location felt like you did not have enough space to look. I came in with three other people, which two decided to wait outside due to the space constraints. This also limited my time to look around as I didnāt want to have my family wait outside...
Ā Ā Ā Read moreThis store is fantastic. I was able to find a PERFECT gift for my best friend at Guitar Center, but I didn't want to purchase through them if I could help it. Guitar Center had also replaced the strings with nylon rather than the original nickel-wrapped version. Palen didn't have the same ukulele in stock when I inquired as it was a rather unique model (Fender Fullerton Precision Bass Uke) but I had time before I needed it, so they ordered it for me from the manufacturer and held it in store until my friend's birthday. They even helped with the surprise when I let them know that I was planning to swing by without telling my friend about the special order. Not only was I able to support Palen instead of Guitar Center AND get the instrument with the original strings, but I now also have the security of adding Palen's service plan onto the instrument as well. Not only that, but since Fender doesn't make a hard case for this instrument specifically, I was at a bit of a loss for how to protect and store it. Every employee I've interacted with at Palen has been exceptional, but Lana in particular collaborated with me on this and did all of the work toward finding a hard case that would fit. Huge shoutout to this store for playing the key part in a wildly successful birthday...
Ā Ā Ā Read moreMy son is in 7th grade and started playing the alto saxophone in his school two years ago and he improves his playing every day. His teacher suggested to upgrade his saxophone to a bigger one and I needed to purchase very quick a new one because he would perform with his team in the incoming jazz performance and talent show in his school in December. I asked the store around my location but they did not have any new one. Finally, last week, I was introduced this Palen Music Center and the store processed everything very quick, I was also offered a very good financing plan without interest in 12 months. I got the saxophone after one day I signed up the paperwork with the store, super quick!!! (I thought it should take 3 days to ship). My son always asked me when he got the saxophone when I told him I started talking with a store to purchase it. He was so excited and likes his new saxophone so much. i am very satisfied with the service of Palen Music Center. Thank you so much for your...
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