Castle Park Weddings & Events Venue — Attraction in Lindon

Where do we start with our list of disappointments? When you think of a wedding venue the words that should come to mind are customer service, polite, friendly, easy to contact. None of these words apply to Castle Park, especially the manager, Eric. 1) The moto you hear from them a lot is 'no hidden fees' ... this is completely not true. After my husband and I signed the contract and paid the non-refundable deposit, Eric went from a very pleasant person to an impossible ogre and hidden fees kept popping up left and right and just kept accumulating. I was sprung with an extra $2,305 fee after the wedding for flowers even though they assured me all floral I had chosen was covered under my package. In the end I cut the check for the amount he was demanding, just so I would not have to deal with the unpleasantness of interacting with Eric ever again. 2) The worst mistake I made was booking Castle Park for my wedding, the second was not making Eric put EVERYTHING he promised us in writing. For example, on the day of my wedding, I and my bridal party were exceedingly prepared and incredibly respectful of Castle Park and the crew; yet, the manager yelled obscenities at me and my father and my entire bridal party when I kindly asked for what he had promised me regarding the bridal suite. 3) The people were impossible to get a hold of to answer questions while planning the wedding. 4) I opted to purchase the added 'wedding planner/host/coordinator' for the day of, and my entire bridal party and family came to me after the wedding with complaints that they could never find her and had to re-do everything she did. 5) Also, DO NOT hire Eric to be bartender if he 'volunteers'!!! He was absolutely terrible!! We provided him with a simple cheat sheet of all the drinks we had on our menu and soooo many of my guests said they had to explain to him how to make simple drinks and he STILL got the drinks wrong.

I was a very organized bride so fortunately the bungles, blunders, and lack of communication on the part of Castle Park crew did not completely ruin the day, but if I had not been prepared with backups and if I had not had such amazing and good friends and family to support me on my wedding day, the Castle Park staff would have completely ruined such a special event. Yes, the castle is magical.... but do yourself and your pocketbook a favor and choose somewhere else for your special day. The only appealing thing about Castle Park are the castle/ballroom. My husband and I simply want to warn other brides and grooms so you don't have to go through what we went through on our wedding day.

To Eric's response: We did not arrive a minute before our contract specified. We did not expect a single thing more than what our contract detailed. The fact that Eric finds it appropriate to insult one of his recent customers is evidence of his lack of customer service, proves what kind of a man he is, and shows he clearly doesn't know the wedding business. But I am not here to argue with the moving target of Eric's lies. I am simply here to warn other brides and grooms about the low caliber of busines...

I am writing this review late, my wedding was in June. I hate giving 3 stars seeing that we had such a beautiful and amazing wedding but I have to be honest about the quality of service. The reason our wedding was so great though was because we paid them so much. Amy and her staff are very nice, professional, and helpful but they would not throw in a free chair no matter how much you pay. We paid them about $5,000 for multiple venues, additional tables and chairs, and decorations. We had to pay for additional chair covers, but that wasn't enough for them because we also had to pay labor for each additional chair cover to be tied on. I could understand this if we hadn't already bought a huge package, paid for so many extras. We shelled out something around $50 for some vinyl stickers on their bench. And on the day of the wedding, I was worried about not having enough chairs at the reception. Amy said that they could pull them out of the closet 5 feet away but they would be an extra $1 each. We needed a table to put one of our flower arrangements on - $10 for a wobbly table. They have every right to charge for what they do but a little bit of customer service would have gone a long way and I would have appreciated one time to be told that it's okay and we could have something thrown in since we were paying so much.

Then comes our reception which we did serve alcohol in after many discussions back and forth between the bar tender and Castle park. The two of them also discussed it to confirm everything. Yet, to my surprise our mix drinks that we bought the supplies for and planned out were not allowed because they had hard alcohol. Of course if we went through their caterers it would have been okay with them. I can understand policy and accepted having to get rid of half of our drinks. However, the discomfort caused by Amy constantly coming in as if to make sure we weren't breaking her rules was really off-putting.

Like I said, our wedding was done wonderfully. But, if you don't want to be nickle-and-dimed then do not go to Castle Park. I would also like to mention that it is somewhat difficult to get in touch with anyone here over the phone, this is understandable though. Surprisingly, we got our deposit back minus our last minute chair and wobbly table charges.

EDIT: I forgot to mention that part of what we were paying for was supposed to be for their staff to come around and take out the trash. However, my guests and family were having to take out the trash with nowhere to take it to and there was not an...

Castle Park Events Center is perhaps the most unprofessional events center that I have attended. During a recent wedding, one of which cost over $3,000 without tables, linens, etc., two staff members (a female and a male) were going to the parents of the bride and groom demanding more money. The group required additional tables, which were brought in, but not set up (the guest had to do it after children brought them in)- within minutes, the manager was demanding $60 in cash. Several minutes later, she approached another parent and requested additional funds. During a reception, it is completely unprofessional to go in front of a large group and demand more money as if the group was going to swindle them. I went outside and found that the bride was talking to the managers about more money- at one point, the manager pointed his finger at one of the guests and made a rather big scene about money. Please note, the venue was already paid for; the management simply wanted more money, in cash, for the additional tables and linens immediately. The event center provided about 4 tables, charged $240, but did not set them up. Based on previous reviews, this is something that is not an uncommon bait and switch operation that this place is conducting. Furthermore, the layout was completely unjustified for multiple events at one time. This place promises your own vendors, music, etc. however, the management made it clear that it was not above kicking out everyone without any...