Recieved a call from the service manager. Gentleman was professional and addressed my concerns. He cleared up all miscomunications. I appreciate his professionalism.

Lets take it from the top. I went in to trade my 16 Jeep for a vehicle with a 3rd row. You play the typical back and forth with pricing. I made it clear where I wanted to be with zero down and what was offered at another dealer. Sales manager came back with a "great" price with the agreement that the vehicle is taken home today. Sat around all day in the waiting room with my wife and kids, waiting for the finance manager. Literally hours because we could not leave with the vehicle we were trading in and they were busy. Finally get into the finance managers office, and guess what! I owe $1,2xx. I guess my understanding and the managers understanding of what zero down means is different. It is now evening time, I pay because I am not going to waste an entire day and wanted to get my restless kids home. Walk out to the vehicle, the vehicle is dirty. Sand inside the center console, tire crayon marks on the tires, something sticky in the door, there is dirt specs under the paint (not the dealers fault, a few cars had it on the lot, must be a dodge thing) and one of the keys had been misplaced so we went home with only one key that day. Turns out the vehicle was not PDI'd. For those of you who arent familiar with what that is. Its the pre-delivery inspection, tires pressures are set (they were all at 50 psi, which is normal for a car that sits in a delaer lot), vehicle is taken out of transport mode, wheel locks are put on etc. Take off in the vehicle, I notice the headlights make an aweful clunking noise when turning on the highbeams. Now vehicle has to be scheduled to be brought in to perform everything. Salesman took care of setting a loaner and ensuring a key was ordered. Fast forward to the day of appointment. Arrive at 8am on a Friday. There is a decent line waiting for service. You just sit in your car and wait for someone to eventually acknowledge you. 20 minutes later, a service advisor comes out, I discuss what the vehicle is in for and informed him I had a loaner reserved. There is a valet in a tie dye deadpool shirt, sweatpants and headphones on moving vehicles. The only reason I knew he worked there is because no one is going to put floor mat and seat covers in a car they are about to take. I am directed to a counter for the loaner. Counter directs me back to advisor for some paper. Recieve paper and go back to counter. Most dealers it is normal that they put a CC on file in case of damage etc to loaner. Route 46 however automatically charges you $250 and issues a refund when you return the vehicle. Loaner dept walks out to car to perform inspection. We go over it and the lady tells me im good to leave. I dont know the advisors name, didnt sign an RO, was not given an ETA, a point of contact, nothing. On my way I go. All day Friday, Saturday, Monday, no updates on vehicle. I contact my salesman this afternoon, checks with service and they said it is ready. I pick up the vehicle and surprise, all they did was put on wheel locks. Vehicle is still dirty, headlights still clunk. The salesmen held up his part and got me the missing key. I dont know what was done, because I wasnt given a copy of the RO upon pickup either but considering everything, it safe to say, just wheel locks were put on. At this point I will pay to have my vehicle detailed, and Ill pass on the first "free" oil change the dealer offers come time for it. This is my wife's vehicle, the saying goes happy wife, happy life. She isnt exactly thrilled at the moment. I can however say the 18 Durango R/T all blacked out is a spacious, comfortable, vehicle.