The Magick Cottage — Attraction in Little Rock

I visited on 12/19/19 and bough a Rose Quartz bracelet. The second week, the elastic band that my bracelet started to shred. The next week I couldn't wear the bracelet due to shredding had gotten worse so I called the shop on 1/13/2020. The manager answered the phone & I explained my problem to her. She didn’t understand over the phone what I meant by “shredding”. I told her the date of purchase & she asked if I had the receipt & I told her I think I can find it & we both agreed that I would come to the shop the next day to resolve my issue. The only receipt I could find was that of a visit I made just two weeks prior on 12/31/19. The young lady that helped me that day had EXCELLENT people skills & was extremely helpful. Upon my arrival at the shop the next day, I went in, asked for Natasha. She came to the front, I introduced myself & attempted to bring to her recollection the conversation we had on the phone the day prior. As she agreed she remembered, I showed her my bracelet & stated, “This is what I mean when I said shedding”. I also informed her that I was mistaken. That is was only the one bracelet & not 2 as I initially thought. She quickly stated that I did not purchase the bracelet from that shop because they don’t sell those types of bracelets. I reassured her that I knew for a fact I purchased there & pointed at the black velvet bracelet holder & told her there were two there the day I purchased mine. She was adamant with her response & continued to tell me that I did not purchase my bracelet there until the young lady looked at the bracelet & stated that she had sold one just like mine the other day. Then Natasha goes on to say their bracelets don’t shred like that & no one EVER complained & asked me if I shower with my bracelet on & stated that maybe it was the type of lotion I wear. At this point I felt tremendously insulted for her to insinuate that I don’t care for my crystals & would treat them in such a way. She went around the counter to the cash register & asked if I had my receipt. I said no. She said I thought you said you had it. I stated that I thought I had it but couldn’t find it & asked if she could look my transactions up in the system since I am a member. She said that she would try. I told her to let me know when she was ready & I would provide her with my telephone number. After providing her with my number, she asked for the date & I told her. She found a transaction that was made on the date & stated, “No, you didn’t get it here. You bought incense”. I politely informed her as I stated on the phone, I made 2 transactions. She looked again & said, “Oh, here it is, I see it”. She said that I could exchange it when some more arrive. I asked for it in writing. She printed the receipt & told me that the owner don’t or even like to do exchanges or refunds but she will ALLOW me to exchange it when the new shipment of bracelets come in & that she should receive some in about 2 weeks, hopefully. She stated that she would give me 30 days. She gave me my bracelet (which is no longer wearable) & the receipt & told me to check back Wed. or Thurs. of next week. I left that shop feeling offended & disgusted by the customer service I had received. During the time Natasha was searching for my transaction, I asked the nice lady if some Jericho Roses had arrived, I wanted to purchase one during my last visit. She walked over & showed me where they were & it dawned on me that Magick Cottage will no longer get any more of my service or recommendations. Natasha will receive this honest review but one thing she doesn’t have to worry about getting from me is my hard earned money!

I cleared up the confusion upon arrival when I said, "I was mistaken, it is only one bracelet I purchased from MC. I purchased the other at another shop". However, thank you for your prompt response. I'll be there next week for my...

Poor selection, overpriced, and so rude!!

I appreciate that they still make people wear masks and sanitize their hands. I do understand limited hours as well. A suggestion on the lunch breaks is that since there's four people there today maybe send two at a time like most businesses in retail. That way you won't lose money, yet you're able to look out for your employees. However the rudeness was not about breaks or covid. It was the fact that I came from out of town and was greeted 5 minutes before the lunch break without a heads up. Then all of us sudden an employee comes up behind everyone and rudely says to grab your final items and check out. At that point, I pick up something I'm looking at to go get in line and check out. Then two other employees come from the back room and loudly and rudely announce "we are now on lunch," telling me I can't even purchase that item in my hand. Whether that is how she meant it, that is how it was perceived. Again, there were four employees present, and the only nice and helpful employee of the four was the new (??) girl. Maybe hire more people like her and you will continue to get good ratings. When you have rude employees, you lose business, especially during a pandemic. I am not going to be returning, since this was the third bad experience in a row that I have had there. I generally, as a rule, try to give places of business a three strikes opportunity. This was the third strike. I wish you well in the future and hope that more people have better experiences than what I have consistently had. Thank you, have...

I spoke with 2 people over the phone. The situation was the packaging/advertising of the Universal Waite Tarot Card deck. It seems to be a basic regular tarot deck upon packaging and purchase. When you open the product it is actually a pocket deck, which was not expected. I paid $27 for a Universal Waite Tarot Card deck, not a pocket deck. Which ended up being a huge bummer as I've waited years to finally purchase one. The women I spoke to were helpful, kind and really tried to understand my issue. The composure these ladies kept was really admirable and I did appreciate the help I recieved. The product and service were great. I just recommend asking more questions before purchase and doing research on Google before purchase. The candles are great quality but many have been off colored. Mostly the reds. I wish they would have more specialty candles in stock as that would help tremendously. Every time I go myself I ask for the red lovers candle but it's never in stock. This is the only shop I use in Arkansas. Have been going for 3 years now, even though my partner usually goes for me. Don't feel the need to use or explore any other shops. All my immediate metaphysical needs are filled here. Please order more red lovers candles, get a basic red that doesn't resemble magenta/purple and possibly allow more wiggle room for exchanges within reasons. Thanks Magick Cottage for being extremely helpful and sorry for being so badgering on the phone. I know sales are stressful on some days and I didn't...