Kate Spade Outlet — Attraction in Livermore

The girl at register seems new. She doest really know how to do a return. She kept asking her co worker to help. But the co worker wasn't willing to help. She just said “just don't click that ” “or go to that page” and kept walk away. And leave her have no clue how to do the next step. I've been standing there for 40minutes, staring at new girl that has no clue how to do a return. The manager saw I’ve been standing there for such a long time, but she was just texting on her phone at the front door without offering any help. Finally the Co worker realized it has been too long and step in and help. After 10 more minutes, she couldn't figure out how to do return either. Finally, she went to the manager and ask for help. The manager came, and the return was process with only a minute. Basically... I stood there almost a hour, watching them clicking on the register with no clue which could have been finished in just few seconds. The manager could have just come over and teach her employee how to do return. Not just stood there and watch a customer standing there for an hour without caring anything , until an employee came to get her. This store really need to work on Team Work. They seems like they only care about their own sale, and not willing to...

The supervisor Mary Jane was sooo helpful. I was returning a purse I had purchased last year at a different Kate Spade Outlet in Milpitas, Ca and since I didn't have the receipt and the cashier did not take my email information, the associate from the Great Mall was giving me a hard time and would not let me return or exchange my purse that had discrepancies and was under warranty. I did everything in my power even got my back statement and yet he, David, would not exchange my item. I had a very bad experience with management at the Great Mall Outlet. I ended up going to the Kate Spade Outlet store located in Livermore, Ca and I spoke with Mary Jane, supervisor, and with no hesitation, she helped me and allow me to get an exchange/credit for what the present value of the purse was. Her and her work staff were very helpful and made me feel comfortable and secure as a Kate Spade customer should be. I am very grateful and appreciative for believing in me and helping with the issue I had with my purchased item. Thank you again Mary Jane!!! You are...

My experienced in this location wasn't that Good,They gave us a coupon for extra 30% on our 3rd purchase but when we went there the first time that we think we can use the coupon already the store was closed cause of the power outage,We even asked the worker a bout the coupon expiration and they said we can use it until October.But since we really wanna buy a lot of stuffs to send it to our relatives in our country we went back after a week which is the labor day sale and get like 20 stuff which mostly are card holders and wallets,When we showed them the 30% coupon they said we cant use it and we are only allowed to purchase 10 items in each transaction,Which our coupon didn't say any restrictions like that.Our Coupon didn't say that this is not valid for other promotions.So we areb so frustrated.We went back home and travelled in a traffic for more than an hour one way without the stuff that we were thinking we can give as a gift to our...