Channel Point Apartments — Attraction in Long Beach

While we have looked into living at CP, they are not dog friendly, so we live in Pathways next door. For several months, while working from home due to the pandemic, we have noticed bouts of incredibly loud landscaping and workers right outside of our window - coming from work done at Channel Point. There's only a small strip of dirt next to parking, so it's been confusing as to why the noise is incessant - I'm talking pounding and rattling felt in our living space. The loss of privacy has been most unnerving, I'll often turn to see a man's head just feet from our window while I'm in my pajamas. Yikes.

So, we decided to ask how long this will go on. We walked our small dog to the office, I held him and we spoke with the leasing agent on duty. We explained the noise and lack of privacy and asked when the work would be finished. The leasing agent asked what unit we were in and we clarified that we live in Pathways. That's when things took a turn. She bristled and became unhelpful - repeatedly saying that leasing has no idea. She kept inferring that I was asking to put an abrupt stop to this work! (I did not - we only kept asking about finding out when it would end.) I asked about who to contact who would have an idea and she appeared so angry - through some questions and observations, we determined that we should reach out to the parent company (Greystar).

On our way out, small dog still in my arms, we ran into our mailman! We often social distance chit chat with him, but after a minute the leasing agent marched out of the office and demanded that we leave because they do not allow dogs on the property and if residents saw us, they would be upset. Living next door, I know that's not entirely true - there are many (presumably) ESA-legally allowed dogs at Channel Point. She stammered and spouted nonsense and assumptions about us and our dog, I told her to chill out and she raised her voice for me to chill out and stormed back inside. It's really a shame that this company has chosen to invade the space and set up shop long-term with construction and landscaping equipment, port o johns, etc. right against the neighboring community rather than an area that is further from living spaces.

TL;DR if you want to live here, staff is rude and even aggressive but they will fight for YOUR peace and quiet and not the quality of living of the entire community. And you'll never see a single leaf at the rate they seem...

Channel Point Apartments - Long Beach, CA

When unlicensed staff are allowed to sit in positions of power--without training in housing law, without ethical oversight, and without accountability--they don't manage property. They manage control, retaliation, and gossip.

That's exactly what you'll find in the leasing office at Channel Point Apartments.

While tenants report meth smoke, cockroaches, mosquitoes, mold, and blocked rent portals, the managers sit in the office laughing, gossiping about tenants, and retaliating against anyone who speaks up. Complaints are ignored. Laws are violated. Vulnerable tenants are targeted.

This isn't management--it's mismanagement with a corporate logo.

If you're elderly, disabled, immunocompromised, or simply someone who values your health and rights, this is not a safe place to live. It is drug-infested, and the people in charge are more focused on optics than action.

Tenants here pay some of the highest rents in Long Beach--driven up by RealPage pricing algorithms--while management spends that money on private security to shield Max, Kathy, and Kimberly from tenant complaints. Meanwhile, our units fill with meth fumes, mold, and noise, and our health is deteriorating.

We've filed over 100 complaints and reported the situation to the California Civil Rights Department (CRD). This isn't housing--it's corporate retaliation, negligence, and...

STOLE MY SECURITY DEPOSIT IN BLATANT VIOLATION OF CALIFORNIA LAW!

I’m an attorney. I provided them with the law; they didn’t care (they didn’t even address it in their brief email response, which was really more of a “f*%# you” response).

I wish I had time to sue them in small claims court over $500.

It’d be my pleasure to make these people explain to a judge that they were completely unwilling to negotiate (at the end, when I’d had enough of them and wanted to simply make the problem go away, they refused to compromise over a measly eight dollars ($8)). Outrageous!

They know most people won’t even dispute bogus claims on tenant security deposits because it isn’t worth the time or the money to sue someone in small claims court over an amount under $1,000. Add this up for all of the tenants who stay there, and ChannelPoint ends up making considerable profits— illegally.

This is a borderline criminal type of practice.

Please don’t give them any money.

They...