562 Pacific Grill (formerly On The Rocks LB) — Restaurant in Long Beach

A fun night out with my girls is what on the rocks bar & grill provided for us! About two weeks ago was our first time visiting. We quickly found out that it turned into a club after the restaurant closed at night. FYI, there was a $20. the cover fee to get in after the restaurant closes. The music was poppin💥 turned my head to see that DJ Mike Smooth was on that night. The only way to get drinks was to go to the bar at the front of the restaurant. If there were waitresses taking orders, they were scarce. My crew sat outside on the back-enclosed patio, seated by one of the restaurant's heaters. It was very crowded around the bar, of course, but (HELPFUL HINT) you could order from the waitresses at the end of the bar where the openings are for them to get into the kitchen. I also saw stairs leading to a second floor. It appeared to be open as I saw people, not employees, going up and down the stairs. I don’t know if you have to reserve the area, but I know it’s there and worth looking into if that’s (privacy) what you're 👀 looking for. I didn’t have any problem with staff members. However, I did have locals ordering for me. If someone was providing bad service I was unaware of it. The employees I encountered didn’t seem horrible at all, just very busy and taking care of their customers. As a first time visitor observing the way the restaurant, bar, and club were ran, it seems to be as under control as you can have a restaurant, in Long Beach, full of liquor drinking people dancing to...

Let me start with stating that during these economic times supporting local restaurants are no walk of ease. This was our first encounter and the last. You order from the Door Dash app from a preloaded menu on behalf of the restaurant. We didn’t receive all of our food and called them for a resolution(restaurant). Apparently, they were out of what we wanted(that’s fine) however, I called and the representative states they were out of that item and tried to call us. We received no call from them as the rep stated. I then asked what can you do to make up for what we paid for. She states to call back to the delivery service for a resolution. I didn’t get food from the delivery service but you... outside of that the other items we did receive was very good.

Suggestion: Be honest. Don’t make the customer work when the customer is willing to work with you. If you don’t have an item on your menu that’s fine but don’t make the customer take care of the situation. Present the customer with suggestions like something else on the menu of equal or greater value. The point is to make sure the customer knows this restaurant isn’t a...

We dropped in the 2nd night after opening. Tom greeted us at the door and was friendly. A fair amount of people inside. We loved the new look (we've been going to this location through a few different owners). Decided to sit out back on the non-smoking patio. Nice they have a separate patio for smokers! Nice furniture and a gas fire pit for groups. It took a couple requests, but they eventually accommodated us and put the baseball game on one of the TV's! Heat lamps were a plus when it cooled down! Ordered a couple drinks and checked out the menu. LOTS of options - even for a vegetarian! We missed happy hour which we will try next time, but the only real issue with food was that it didn't come out warm enough. The burger and grilled cheese were lukewarm. Staff seemed to still be getting their bearings, but we will definitely give it another try when things are hopefully a little more settled. Great location for us in Belmont Shore that want to get off 2nd Street once in a while. I recommend you...