Blue Burro — Restaurant in Long Beach

This Mexican restaurant is the TRUTH dog. If I get a million plus dollars via my crypto investments this or next year I want to partner up with this small chain and expand it because it’s simply just that damn good; I got the surf and turf burrito - carne asada marinated and seasoned to perfection and shrimp was FIRE, I had got a coke from target next door with the Starbucks cup of premium ice, but I had ordered from the blue burro the blue horchata and the blue horchata milk shake, my goodness, ABSOLUTELY FIRE PREMIUM CREAMY MILK SHAKE and the blue horchata drink itself was NICE and SWEET. The only recommendation I would say about the horchata is ever since I had the horchata at this other restaurant called Tacos Gavilan is that me and my Mexican homeboy assumes Gavilan uses a little heavy cream style milk in their horchata recipe that makes the horchata heavily creamy, I would set that as a standard if I owned a Mexican food restaurant to make the horchatas taste heavily delightful, because Gavilans horchata is easily a 11/10, but that’s my take on improving the horchata though I say at blue burro their horchata is a 10/10.

I can’t wait get back home to Cali to try them again, my taste buds been craving ever since I had it back in January. Also I had blue burro the first day it opened in Long Beach back around 2019 and haven’t been there in a while so again I can’t...

I didn't want to write this, but it happens so consistently. I like to make phone orders ahead of time so it will be ready when I get there due to work time constraints. Constantly I'm told it will take 10-15 minutes. I get there in 10, check in, and they haven't even started my order. All of the customers I watched order in person AFTER me get their food, and I'm still waiting. 20 minutes later, I get my food. This just happened again and there goes my lunch break. The same thing happened last week, and they even screwed up my order after the 30 minute wait.

The worst example is the time one of the employees put me on a "brief hold" and put the phone down. Several minutes later, still "holding", I call back, line is busy. I drive to the restaurant to find their phone sitting there off the hook and two employees laughing, no customers. When I told one of them that was me they let hang there, he looked so remorseful and offered me a free drink, which I refused. Didn't wanna snitch on him to his manager, but maybe I should have because there just seems to be no priority for people with phone orders.

I really hate to have to write this because I love the food here. I use phone order due to work time constraints, but it ends up being pointless. I guess you're better off coming and ordering in...

Blue Burrito 🌯💙 I was somewhat disappointed with my recent experience. The burrito lacked the heartiness I expected. After eating half, I mainly found tortillas with little filling remaining. Additionally, despite securely fastening the beverage lid, my drink leaked all over my shirt, which was frustrating. Considering the cost of dining out, I believe these issues should be addressed to improve the overall experience.

Suggestions for Improvement:

Food Portion & Quality: Ensure the burritos are consistently filled with adequate ingredients to satisfy customers. Consider offering larger sizes or customizable options for more filling.

Packaging & Leak Prevention: Use high-quality, leak-proof lids for beverages. Train staff on proper sealing techniques to prevent spills.

Customer Feedback & Follow-up: Implement a feedback system to gather customer insights regularly. Offer compensation or apologies when issues occur to maintain customer satisfaction.

Value for Money: Review pricing to ensure it reflects the portion sizes and quality provided. Offer promotional deals or loyalty programs to enhance...