Berry Flash Photo Lab — Attraction in Los Angeles

Update: September 8. Finally got my files! Thank you BerryFlash.

I processed two disposable cameras here before with no problem. But for my most recent order is another story.

I gave my rolls on August, 24 and was told that the pictures will be sent to me by the next day. I didn't receive any link so I decided to come to the shop again one week after that to ask. They couldn't find my order and said that they will text/call me once the guy who handled my order came. However, I didn't hear back from them, so I tried to email them. They got back to me and said that they actually sent the link to me just the day after I gave my camera. When I said that I didn't see anything in my email, they responded that they just resent the link, but I still didn't see it on my inbox. I requested for them to just copy paste the link on the email chain that we had going on. But I haven't heard back from them since then. Totally confused what else that...

Really Quick and Helpful Service!

I was so glad this studio was steps away from my house. I visited it for Canadian immigration passport photo requirement, after being frustrated by CVS and staple photos ( they were outright terrible & blurred).

The studio in the lab had a professional camera, and a person who knew how to take pictures. And I was able to get digital copy & prints right away. I believe I was charged $21, if I remember correctly. A few months later immigration asked me to send the same physicals photos and I was unable to get any of pens to work on the backside of the photos taken to write my name & file number. I walked in to the studio recently and the lady was so helpful in getting me to meet the requirements, and lending me a pen instead of forcing me to make new copies. In this world of dying customer service & increasing unjustified tips, I was glad to see an efficient small business thriving in LA. ...

Absolutely unreliable service. I dropped off a few rolls of color film to collect them a day before my flight as promised by the lab and the film wasn't ready. I was told it will be ready early morning next day (on the day of my flight) but when on my way to the airport I arrived at the lab to collect the negatives, they still weren't ready. They sent me to another location where they handed me 4 rolls of unsleeved and uncut film in a simple paper bag, even though I asked them so many times to cut it and pack it so I wouldn't have troubles scanning it afterwards. Now I have to take a 16 hours flight with all that. I processed film at this lab a few times and it never returned on time. Gosh what a disappointing service, I'll keep using Freestyle photo as...