Best Buy — Attraction in Los Angeles

I'm helping my friend simplify the TV setup that came with his house, so I came in looking for an NVIDIA Shield TV and a basic subwoofer to add some low-end to the speaker setup he already had. I was approached by an employee, told him exactly what I needed, he pointed across the store to the TV section and told me I was in the wrong area and walked away. I walked back there, found the NVIDIA Shield in the streaming box aisle, and then proceeded to look for a subwoofer.

After browsing various aisles of entire speaker sets and sound bars I was approached by another employee. I explained I just need a subwoofer, my friend already has speakers built-in and a high-end Yamaha receiver, so all I need is a little low-end bass and an LFE cable to go with it. He starts trying to sell me on a $1500 subwoofer from their Magnolia section and starts talking up Sonance. Which I love Sonance, but explained that's not what I need for this project, this is for an open living room, a social setting, not a home theater, so we just need a little bit of low-end to vibrate the floorboards a bit. He pointed to another aisle, I couldn't tell which one, and said they might have some entry-level subs there, and then walked away. Didn't bother to show them to me.

I proceed to look through the aisles again, struggling to find any standalone subs. Everything is completely systems or attached to a soundbar. I just want a basic sub! I spent 20 minutes looking for one, meanwhile the same employee who helped me earlier is walking around the store staring at his phone. He's sees me there struggling but briskly walks by each time before I can say anything; he did this like 3 times. Multiple other employees walk by and don't offer to help.

I sat there for 20 minutes and had to go on my phone on BestBuy.com and browse for subs on there to see what they had in stock. Finally settled on a Sony one that was $159 but I couldn't find the specs on their site on the frequency range. I had to go on the Sony website to find the frequency range. Then I struggled to find the sub on the shelf because it was in a plain brown box with black text, no pictures, just a model # on the box.

It's pretty clear the employees here have no interest in selling you what you actually need, just whatever they want to sell. They all walk around looking at their phone, and when you tell them what you need they just point and walk away instead of walking you over to it. Terrible sales technique. If they would have taken me over and shown me what I needed and helped me pick out a sub, I guarantee they would have had an upsell opportunity to show me other cool stuff to go with it. Maybe they could have sold me another pair of speakers to bring my friends setup to a 7.1, or a high-end universal remote to go with it. I would have been open to it if they were helpful. But they weren't, and they should feel ashamed. Terrible...

Thank You Jonas For Your Outstanding, Customer Service!

I had a bad experience at Staples Canada, but with Best Buy and being especially served properly by Jonas, I am more than Impressed and Amazed!

Jonas was one of the most helpful sales representatives that I have ever met in such a long time.

He was honest, caring, concerned and understanding towards my needs and budget.

He found me exactly what I was looking for without trying to suck out as much money as possible like Staples Canada was trying to do.

All of the problems that I had with the Acer Laptop that Staples Canada had recommended, I am Not having with my Hewlett-Packard Laptop and this one even comes with a Built-In CD/Dvd Player unlike the Acer one which did Not even have one Built-In which sucked!

I have to admit Jonas really knows his stuff.

Not only was he able to sell me the exact, type of Laptop that I needed, but he is very knowledgeable in his area of expertise and was comfortable and qualified in answering All of my Questions, Comments and Concerns.

Jonas was so helpful that he even took the time to help me transfer all of my picture folders from my Pin Drive on to my Brand New Hewlett-Packard Laptop.

If it were Not for Jonas, I do Not know who would have served me instead!

Jonas, You are Simply The Best!

Keep Up The Excellent Best Buy Customer Service!

Sincerely yours,

Howard Paul Shore Best Buy Hewlett-Packard Laptop Customer

/HPS

I Came Back To The Exact, Same Best Buy Store Again!

I really like the Service, the Prices and the Selection that I get from this particular Best Buy Store located at: 11301 West Pico Boulevard, Los Angeles, California 90064.

I was in need of replacing my older laptop computer since it keeps getting heated up and shutting off on its' own.

When I arrived at the store, I went immediately to the department that can help ME out Best and met with Carlos Chavez who showed ME their HP Models since I am a Fan of HP and really Trust That Name For The Most Part!

Well, he found ME a model that was Not Only Affordable, but even came with a $65.00 Trade In bring the price down to about $428.00 dollars and some change in which I thought was a Good Deal!

I can always count on Best Buy in finding ME only the Best in Electonics and Yes, they will Price Match Amazon which is also a Good Thing!

I personaly want to Thank Carlos Chavez for providing ME with outstanding Customer Service back on Friday, October 20, 2017.

Sincerely yours,

Howard Paul Shore Visitor Executive, Volunteer Writer For Google And Tripadvisor...

The Best Buy side is rather nice But where you feel some management is handled by clowns, is when you want to go in the more expensive audio section (Magnolia I believe) where I waited over 10 mns with absolutely no one on site, speakers demo room not even lit and none of their demo sets upfront were actually working (wanted to hear some KEF LS50's and a couple of others higher end bookshelves next to them, all supposed to be hooked up with the access of a switch button for demo). So, for a customer in search of some of the decent bookshelves they have in display and wanting to do a quick listening comparison, it was quite deceiptive. I didn't bother to search in best buy for help, since, if they have no one competent supposed to be on site, by inquiring in the store, I would probably have ended up with one of the kids on the floor, which, as last time, would not only have absolutely no clue on the hardware on display but also wouldn't be able to run the demo setups in place. So you know what, Magnolia ?.. If you have a high end audio area and you're not even able to keep one knowledgeable staff at all times on its floor, just close it or cut the hours instead of making a shame of what this high end audio zone should be, and we'll go somewhere else where the service is on par with what's sold, not risking anymore losing our time with either broad incompetence or total absence of service, since no one on site. Which is sad, because at a business level, this Audio area is quite an investment with a lot of expensive and decent hardware. And with online access to any merchandise nowadays and YT reviews, what would be the sole purpose of this place, if it wasn't to provide the service, aside of having the stuff they display in stock, for a safer and right out convenient purchase feel vs the internet, of being able to listen to the demo stuff and be able to hear advice from a dedicated and knowledgeable staff over misc. hardware, staff that should be on site at all time, be it one guy only. But as often in business, higher level has a vision and lower one screws it up in its execution. Not a nice review, but actually deserved, as it's the second time now that I go there for nothing. So if running this Dpt. is to costly, cut the hours of service, but at least have someone on the floor at all times...