Charles R Garrett Jr - State Farm Insurance Agent — Attraction in Los Angeles

THEY JUST LOST A 20 YEAR CUSTOMER OVER $50. I recently called Charles Garrett office about a billing discrepancy in my monthly premium. I spoke with a Heidi and a Noah, I explained that for the last 2 months I had noticed a 50%increase in my monthly premium over the premium I was paying the previous year. Noah explained to me that because statefarm didn't have my odometer readings that they had applied an average and that increased my annual mileage over six fold. I gave them my current mileage Noah had mentioned that they didn't have any odometer readings since 2016 and I remarked that it was odd that now they were applying this average which in no way is representative of my driving habits. With my odometer reading in hand they agreed to return my premium to what it was before. However when the conversation turned to reimbursement of the difference over the last 2 months I was told they could only do 30 days and more then that would require management approval. I stressed to Noah that I was quite unhappy with the matter , that I have been a customer of Charles Garrett for over 20 year's and they are about to lose my business over $50. Even with all that said management at charles garrett decided over charging me $50 was more worthwhile to them then making a 20 year customer feel whole. Enjoy the 50 bucks chuck someone else will be getting my premiums...

Ive Been Going Through Many Insurance Places Trying To Find Someone Who Can Give Me Peace Of Mind. I Wasnt Trying To Look For The Cheapest Quotes But Instead Someone Who Took The Time To See What Coverage Was Best For Me And I Came Accross This Place , Not Only Were They Patient With Me And Took The Time To Explain My Best Options But They Quote Was Very Low Too. Other State Farm Offices Charged An Arm And A Leg To Make A Few Extra Dollars Off Of You But Charles Garrett Gave Me The Bottom Line Price , No Hassle Or Useless Upsales. The Only Upsales They Had Were The Extra Coverage Offered That Were Very Well Worth The Little Extra Cash On Top For Thousands More In Coverage. And I Believe There Is No Price For Peace Of Mind. And If There Was , This Place Definitely Hooks You Up. The Last Time I Got Into Contact With The Office And Since Charles Wasnt There I Was Helped By Yesenia And Juliza Because I Was Having Trouble Making A Payment And They Were So Patient And Nice With Me, They Explained My Options Of What I Could Do. And Then When I Was Ready To Make My Payment , I Think Her Name Was Michelle Helped Me Make A Payment Over The Phone and Explained How If I Wanted To , I Can Use The App To Make Super Quick Payments. She Was Really Helpful. I Overall Recommend This Place. They Really Treat You With The Utmost Respect. I Wish All State Farm Offices...

I have been a longtime client of State Farm and can confidently say that their professionalism and experience in the insurance industry are unmatched. From helping me secure the perfect life insurance policy to car insurance coverage was comprehensive.

My agent Yesenia Lopez extensive experience shines through in every recommendation and solution she provides. Yesenia has guided me through various insurance options, patiently explaining each one to help me make informed decisions that align with my needs.

Yesenia always takes the time to understand my specific needs and tailor policies accordingly. This personalized approach has made me feel valued and assured that my insurance needs are in the best hands.

Yesenia’s commitment to ensuring I have the right coverage for life's unexpected turns has been invaluable. If you are seeking a professional and experienced insurance agent who genuinely cares about their clients' well-being, Yesenia Lopez is the...