Ross Dress for Less — Attraction in Los Angeles

The employees kicked my friend out on the streets without her keys and phone at 11pm on a Saturday night. She had to walk home with nothing. She's a small, sensitive girl. Traumatic is an understatement.

They "accidentally" took her purse out of her cart and got it mixed up with the stuff that got tried on. Confusion and mistakes happen, whatever, just fix it. But, no one tried to find her purse after she pleaded her case and kicked her out of the store without her belongings at 11pm. Her phone and car keys, along with other critical items were in that purse. I understand that people want to go home. But, leaving a girl abandoned late night in Venice is messed up. It's not safe. She found a ride home out of desperation. But the guy tried to make out with her, making her situation even more sketchy and traumatizing.

Aaaand, of course, they found the purse today. One lady was somewhat cool. But, no one stepped up when a simple solution was available. Especially when not finding a solution would lead to her walk the streets with NOTHING. THE PURSE WAS IN THE STORE, probably right where she was telling them it was. All they had to do was hear her out and spend 5 minutes looking for it.

I'm open to hearing how Ross can make this right, I don't know what that looks like. But I'm prepared to take this to the top. I feel like this qualifies. You traumatized her. She loves Ross. So much. Now she won't be able to step foot inside the store. I'm not expecting Chick-fil-A like service from Ross. We all aren't. But some basic human decency would be nice. Everyone complicit or who stood by doing nothing should be ASHAMED of themselves.

I've been pretty light on the insults and have kept this a pretty professional, fact of the matter review of the experience. But it's beyond calling names. The people working that night just...

I’m a 61 year old lady and today, January 23rd 2024 I went shopping at the Ross located on 1400 Lincoln Blvd, Venice, CA 90291, where I used to shop back in 2005 to 2010.

I walked to Ross today to buy some items for my kitchen, and because I was walking and I had to carry the items in my backpack, while I was waiting in line, I organized the stuff to fit inside my backpack in a way that the cashier could use the barcode machine without the need to move anything. When she called me, I nicely asked her to do so, but she not only ignored my request, but also moved everything I had organized in a perfect position to put inside my bag, and removed the cardboard that comes with the barcodes to use her scanner. It looked like she really worked hard to do the opposite of what I asked her to do. Right after she did it she threw everything in my direction and called “Next in line”! I hardly had time to put my stuff in my bag, and she got upset and grabbed my purchased items and told me to move away from there because someone else was waiting. I was shocked with her attitude and disrespect to a customer who had done nothing but asking her nicely to do something more than reasonable. That young woman should be anywhere but near a job that deals with people, especially old people. Ross has always been my ultimate favorite store for years and I had never had such a bad experience like today. I have a picture of the receipt so that the manager can recognize the employee and do something about it. If she’s not happy to work there she should quit, but please not treat paying customers with...

Absolutely horrifying experience. On Feb 20, 2025, I purchased a backpack from this location. On March 16, my 7-year-old daughter found a black sunglasses case inside a zippered pouch. Inside the case was a bag of illegal drugs.

The trauma of this moment is hard to put into words. Had she opened the bag and ingested the contents—easily mistaken for rock candy—she could have died. I had unknowingly carried that backpack through Disneyland, my workplace, and our home for nearly a month. The risk of false arrest, exposure, and harm to my daughter was real and terrifying.

I immediately contacted Ross. On April 1, I received a dismissive response stating that Ross "does not sell products containing illegal drugs" and demanding that I prove someone at Ross put the drugs in the backpack. No apology. No concern for my daughter’s safety. No guidance on what to do with the drugs. Just corporate deflection and zero accountability.

I sent follow-up emails on April 1, April 4, and April 9—all ignored. Not a single additional reply. For a national retailer to respond with silence after a customer finds drugs in a product they sold is beyond unacceptable. It’s dangerous.

Ross has shown no interest in investigating how this happened, no commitment to ensuring it won’t happen again, and no care for the well-being of its customers.

Parents, families, anyone concerned about safety: think twice before shopping at Ross. If this had ended differently, I could be planning a funeral or wrongfully in jail. Ross’s refusal to take responsibility...