The Escape Game LA — Attraction in Los Angeles

My wife and I love to do escape rooms whenever we can and when it comes to escape rooms one of the best is The Escape Game. We have done almost all of their games with our friends and while on a trip out to LA we decided to stop by The Escape Game at the century city mall. Now we have done several escape rooms with The Escape Game at many different locations and this is one of the best locations we have ever visited. Even before we arrived, we spoke with a member of the staff, Alexy, to ask some questions about their limited time escape room "Only Murders in the Building." The level of customer service from the phone call alone should have been an indicator that this location continued the level of service that I had come to expect from The Escape Game. In fact, I even spoke to the manager on duty, Jocelyn, to express my appreciation for the positive attention that her staff offered. Jocelyn herself was unbelievable and went above and beyond to make sure that somehow, someway my wife and I would be able to experience the escape room on our anniversary. Unfortunately, the cards did not look in our favor as we would be flying out and there were no time slots that we could do before our flight took off. Jocelyn, treated us like family and encouraged us to reach out to her personally whenever we were in town and see would do whatever possible to help us try the escape room.

We ended up adjusting our flight and stayed an extra day, and we contacted Jocelyn, she helped to set us up so we could experience the room and after we arrived we realized how great her staff truly was. Everyone that we interacted with had a smile on there face, had exciting stories to tell about their favorite rooms and were so interested in hearing about our favorite rooms as well.

Kira, the manager on the night that we came in was so friendly and I had mentioned to her that I would be unable to take photos in the escape room since I was saving my battery to get a ride after the experience. She went above and beyond to help me charge my phone while we were waiting for my experience so that I could enjoy every moment of our anniversary trip. The game guides on duty like Juliana and Kallen were full of energy and ready to set the anticipation of the experience. Kallen also made sure to ask specific questions to help tailor his clues to our playstyle preferences (for those who have never been your door is never locked and you can ask for unlimited clues if you would like as you try to escape).

Besides the staff's kindness, the escape room was so much fun with some many small Easter eggs to show with very clever puzzles to solve. The experience is so worth doing, if your avid fans like us or just trying your first escape room. Kira and Jocelyn told the staff we were on your 1 year anniversary and every single team member wished us a happy anniversary and seemed to treat us like we were so important because to them we were and that's the difference you get at the Escape Game. They even made us a happy anniversary card for us!

Why we know not everyone loves escape rooms, if you do and you have never been to the Escape Game you should go and no better location to stop at then the one in the Century City mall! Special shout outs to everyone especially, Jocelyn, Alexy, Kira, Kallen, Juliana, Trever, Naomi, and Dimitri.

Thanks again from making the trip so special and we hope to stop in again next time...

Disappointing Experience at Escape Room Century city mall I am extremely disappointed with our recent visit to [Escape Room Name]. My group of six booked a game specifically for adult time, and we were looking forward to enjoying the experience together. However, upon arrival, we were unpleasantly surprised to find that the staff had added two extra participants to our game—an adult and a 10-year-old child.

This completely ruined the experience we had planned. We intentionally did not bring any children along because we wanted this to be a fun, adults-only activity. No offense to kids, but this was supposed to be our time to relax and enjoy ourselves without any distractions.

The staff did not inform us beforehand that our group would be combined with others, which I find unacceptable. Had we known, we would have chosen a different venue or activity. This oversight reflects poor customer service and a lack of consideration for their guests' preferences.

I strongly advise others to be cautious when booking here, especially if you’re looking for a private experience with your group. Sadly, what should have been a great time turned into a frustrating and disappointing evening.

Make sure to add the name of the escape room and any specific details you think are important...

In my years of doing this I have never been so inclined to post a review as I am now, but after while of thinking, I am leaving this one to warn potential customers in the area.

I have been to The Escape Game locations all across the east coast, and have had nothing but a positive come out from each of them. This TOTALLY changed when I visited the LA location on vacation with my family.

It is encouraged by the workers to mention their names in reviews. This was not neglected by Jinx, who we met during our experience, and who I assume was expecting us to put aside the dismissive and out-of-touch interactions we had to give them a good word with their company.

Jinx absolutely ruined our experience through their inappropriate and outright WEIRD behavior that was seen by not only me but my (and another booking’s crew who were confusingly merged with our experience’s) children, who I assume Jinx HAD to have known were underage, unless they are unable to recognize the very clear difference between a 9-year-old and, from what her humor and lingo seems to be targeted toward, a 19-year-old.

If you are thinking of having a good night at an escape room in LA, and attend The Escape Game, try venturing over to 60out instead if you’re assigned a worker...