Nordstrom — Local services in Los Angeles

I was extremely excited when the family started making the transition to Beverly Hills. Having a Nordstrom 10min away is always a good idea. The inventory and location of this Nordstrom is a definite plus. I’ve been there twice and both times I’ve had a negative customer service experience. The customer service isn’t awful to the point of shock but it definitely doesn’t hold up to Nordstrom company standards. I had done an internship for Nordstrom while I was in college in the Bay Area so I know the standards that are suppose to be upheld. This most recent trip to Nordstrom on Monday 7/19/21 was a bust. We first went through the women’s section. We were given a fitting room near where the Vince line was located. Once ready for the room we could not find our sales associate, someone else had to open our door. We were in the fitting room for about 20 min with no follow ups. We tried to do the help request on the tablets but no one came. Later one of the sales associate said, “oh ya I don’t think those work.” Then my mother went out to find me another size and the sales associate that opened our room for us said “that doesn’t look like it’s from our floor so I don’t know where it is.” I, having worked for Nordstrom years back, would have known where to find it. We then took our clothing finds with us upstairs to the kids department since it seemed like no one wanted the sale. My sister did her search, a room was opened, and again no follow up. We got in line to pay in the kids and my mother did her purchases while I waited behind her. Other associates saw I was in line with items and they decided to continue on with their convos instead of saying “hey let me check you out right here.” Overall I’m disappointed and saddened. Are these young girls rich Beverley hills kids that were forced by daddy to get a job? I had assumed that they were probably UCLA college kids that were hustling but they seriously lacked character, work ethic, and just plain positive energy. If the manager of this store could respond with ways that they think they can make they’re team better that would be a great start! My family and I want to continue coming here but there will need to be some changes. When you come to Nordstrom, you expect to be met with smiles, kind words, and helping hands. We don’t go to Macy’s for a reason and I would hate to see Nordstrom go through a decline like that in...

Today was my very first time setting foot inside this Nordstrom's location. Like many other Nordstrom's, it is very clean and well-organized. Everyone I encountered was really friendly and courteous :) !

I went upstairs to the 2nd floor to pick up my online order of Rainbows sandals from Customer Service and was greeted by a sales associate named Victor. He was really welcoming and warm, promptly looked up my online order, and asked if I would like to try on my new sandals to make sure they fit properly. I was pretty amazed that he went out of his way to show me the fitting rooms just to try on sandals. But I tried on both pairs, which fit perfectly :D !! And I thanked him on my way out for his exceptional and awesome customer service :D !!

This is my first purchase at this particular location. But I'm general, I really like how Nordstrom's usually has what I need in stock. This isn't always the case with other department stores. And sometimes with other department stores, you can only order certain items online, or they don't have certain items in stock, or you have to wait for more than a week before they can ship out certain items that they happen to have in stock but are available "online only."

I have to admit that Nordstrom's customer service model is very top-notch, which is probably why they have a strong customer base ;) !

Thank you, Victor, for your exceptional and awesome service customer :D !! And thank you, Nordstrom Century City, for brightening my Sat with a great first-hand customer experience at your store :) !! First impressions are really important! And I already have a fantastic first impression from this...

Kid section female employee that first offered to help us yesterday couldn’t be less careless. We couldn’t locate her when we needed a fitting room. Then we were looking for her to check out but she was at stroller area then talking with other customers. She finally came back to help us check out but with rush and no politeness. After I paid over $200 and we came home I realized the top my daughter had picked and we paid was actually a part of set . Employee knew that as she scanned the tag that was saying 2 piece. She sold the top to us without the legging that was part of the set. Knowingly scammed us disrespected us and gave us the worst customer service. Why did she even volunteer to help us when we arrive only to dump I’d rush us and go help others looking for stroller. Also when we wanted to try shoes she would bring the boxes of the shoes and put them on register instead of handing them to my daughter so she can try them on . So my daughter wasn’t able to try both pairs. It was disgusting amount of dismissal and discrimination I experienced at kid section and the fact she knowingly only sold us one piece of a 2 piece garment and scammed us big deal. In the picture we just got the top part and she didn’t tell us it’s part of a set. And we paid full...